Wyze Labs, Inc. also known as Wyze is a US company based in Seattle, Washington, US that specializes in inexpensive smart home products and wireless cameras.
Wyze (wyze.com) has 693 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Appliances & Electronics · Bellevue, Washington
Excellent
Appliances & Electronics · Seattle, Washington
Excellent
Appliances & Electronics · Bellingham, Washington
Excellent
Appliances & Electronics · Anacortes, Washington
Excellent
Showing 148 reviews with 5 stars · Clear filters
Dan S.
Very nice customer sales they acted like they
Response from WyzeSep 23, 2026
Hi Dan, thank you for your kind words! We’re glad our sales team took the time to listen and offer helpful guidance. We appreciate your support and look forward to continuing to serve you!
Andy M.
Customer repeatedly tried everything to help me with my camera, when all else failed they offered a replacement, no questions,by sheer luck I got they unit to work, they definitely are a top notch company.
Response from WyzeSep 23, 2026
Hi Andy, thank you for sharing this wonderful feedback! We’re glad our team stayed with you through troubleshooting and was ready to offer a replacement when needed. Even better that you got your camera working, we truly appreciate your kind words and support!
Diane E.
My son out of state ordered my cameras because I am traveling trouble with the neighbors dogs that are aggressive. He researched the cameras and decided on getting yours. I can feel a lot more secure knowing that my back and front yard are being watched. I called your company and got excellent support. I wasn't sure how to connect two cameras. I got the first one connected very easily. They helped me and the second one was easy to connect also I will be ordering a third for by the garage. I highly recommend your cameras and working with your company was a pleasure.
Response from WyzeSep 21, 2026
Hi Diane, thank you for sharing your experience! We’re so glad our team could help you connect both cameras and that you’re feeling more secure with coverage of your front and back yards. It’s wonderful to hear you’re considering a third camera for the garage. We appreciate your recommendation and are happy to have you as part of the Wyze community!
Michael K.
They quickly handled the billing issue I was dealing with.
Response from WyzeSep 21, 2026
Hi Michael, thank you for sharing your feedback! We’re glad our team could quickly resolve your billing issue. We appreciate you choosing Wyze and taking the time to recommend us.
Oscar G.
I bought a Wyze Palm Lock and a Battery Video Doorbell. The order was divided on two shipments. I received the Palm Lock - no issue and the Battery Video Doorbell showed delivered but I never received it. I waited two days and checked with my neighbor just in case, then I reported missing package. The service representative was very friendly and kind. She managed with sales department a solution and one day later I received the missing item. I have to say this is the first time a wrote a review and I did it because I feel obliged to express the good experience. Thanks Wyze..!
Response from WyzeSep 18, 2026
Hi Oscar, Thank you so much for taking the time to share your first review! We’re sorry your Battery Video Doorbell was marked as delivered before it reached you, but we’re delighted our team could help resolve the issue and get the missing item to you so quickly. We’ll be sure to share your kind words with the Wizard who assisted you. We hope you’re enjoying your Wyze Palm Lock and Battery Video Doorbell. If you ever need us, our Wizards are here at www.support.wyze.com.
Kenneth M.
I've purchased five WYZE cameras and they are all working very nicely. I switched from Simplisafe cameras because I found that the WYZE cameras do much more and at a much better price.
Response from WyzeSep 17, 2026
Hi Kenneth, thank you for choosing Wyze and for sharing your experience! We’re glad all five of your cameras are working well and that you’re enjoying the features and value Wyze provides. We truly appreciate your support.
Todd L.
Tech person knew exactly what to do for my issue.
Response from WyzeSep 17, 2026
Hi Todd, thank you for the five-star review! We’re glad our team was able to quickly understand your issue and point you in the right direction. We’ll be sure to share your feedback with the team.
Alex H.
Had a camera start giving me issues. Called customer support,talked to an actual human, got clear and concise instructions for troubleshooting. When that failed, the agent got a replacement camera issued that same day under warranty and it shipped the next day. Quick, painless, and no hassle for warranty replacement. Exactly what a company should be.
Response from WyzeSep 16, 2026
Hi Alex, Thank you for the wonderful review! We’re so glad our Wizards were able to troubleshoot the camera with you and arrange a warranty replacement quickly when the issue continued. It’s great to hear the process was quick and hassle-free. We truly appreciate you choosing Wyze and taking the time to share your experience! If you ever need us again, our Wizards are here to help at www.support.wyze.com.