WyzeReviews of wyze.com

I've purchased 2 defective body scales from them. I bought the second one directly from their website. They ignore all messages about the problem, never refunded me, they do not honor their warranty, and they strung me along until its too long to dispute with my card.

I received a Wyze V3 camera gift from a friend in November 2025 and it only functioned for less than 4 months’ period. Contacted Wyze customer service immediately to report the problem of connectivity. After going through the various processes to reboot the camera with a Wyze agent, they confirmed that it was defective (connectivity problem). They refused to replace the camera at no charge claiming that it is out of warranty. I have to accept the fact provided by the agent that it could be out of warranty as my friend had given me the camera without informing me that it was activated earlier - to be confirmed. I have no clue as to the date of purchase since it was given to me as a gift. After all the various correspondences and negotiations with the customer service agents, they could only provide me a final gift card amounting to $20 without covering the shipping fees which I have further requested. Initially, I have accepted the $20 instead of $15 gift card (because Wyze earlier promotional offer for the camera I intended to purchase is current price less $20 and without any shipping fees as well - a very fair request) but I did not realize that I have to pay for the extra shipping fees when I place the order now. The gift card of $20 provided by Wyze was only for Wyze online order and it cannot be used to purchase Wyze camera from Home Depot or Amazon. All along I have the impression that Wyze shipping fees is free because if I purchase the new camera from Home Depot or Amazon, I do not have to pay for the shipping fees. In my further negotiations with the customer service agent, I had proposed 2 options to them to resolve the shipping issue: (1) Issue a universal gift card of $20 that is accepted by Home Depot or Amazon so that I can buy from either of them in order to avoid the shipping fees; or, (2) If customer service refuses to accommodate the first option, then I further proposed to them to waive or add the shipping fees to the $20 offer. But, the customer service agent refused to accommodate to either both of the options as settlement. As a result, I would have to pay the full price of a new camera plus the shipping fees less $20 only. In the first instance, I should not be paying any amount at all due to their poor quality and defective product that worked only for a short period of time. Escalated the matter to senior management for further consideration and it turned out that the manager was very rigid in her position of not increasing the $20 credit to include the shipping fees. Senior management should be flexible and empathetic towards customers’ problems and frustration but instead she was very rigid in her decision – not even increasing 1 cent at all. Although in her email to me, she claimed that she would take care of my frustrations and problems further, but it turned out that she did not make any additional concession at all. Her attitude towards resolving the defective camera problem was pathetic and very unprofessional. It is sad to know and realize that full customer satisfaction is not their prime goal or objective - which is pathetic and ridiculous. I would seriously consider not buying another Wyze product in the future due to their extremely poor quality performance and very poor/bad customer support (not only at the customer service level but also at the senior management level). I will be evaluating other similar security cameras from other brands. In fact, I did install security cameras by other brands that lasted more than 7 years and ongoing. By the way, your goodwill gesture of $20 is not sufficient enough to compensate for your (a) extremely poor quality product, (b) customer inconveniences, unnecessary out-of-pocket expenses &frustrations that he had to suffer, and (c) your unprofessional & inadequate approach and poor decisions demonstrated by your customer service agents and management - is a total waste of customer's time. As a result of the extremely bad experiences that I have encountered with their poor product quality and with their unprofessional management decision, I would not recommend any Wyze products to anyone.

Poor poor customer service. A camera stopped working within a month of getting it. After reaching out to customer service and talking with four reps their only remedy was uninstalling the camera, bringing it back to home depot, getting a new one and installing it. No actual help from the company. I asked for an additional camera support to access the functions that make it useful while my other camera is out. Absolutely no offer to support the additional service. I originally bought the cameras to use the SD card option to not buy another subscription only to find the access the cameras I bought I NEED to subscribe. Only the hard wired cams have the functions I wanted with SD card use. I want to pull all of the cameras down and go with a better company. Horrible useless customer service/support. Waste of money and time. If you value these things go elsewhere.

I had two Wyze wireless outdoor cameras. They were working fine until I added a Wyze doorbell cam. Now, the picture is not good and there is no way to save a video. I called tech support and they were useless. They offered me a $10 gift card for two cams that they would not support. Horrible.

I could not get the light to turn off or get any buttons to show up. Wasted 40 mins on it. Retuned.

I have been a Wyze customer for about 4 years. Their original cameras, though not the best video quality worked very well with an SD card. After about a year and some updates, the cameras stopped capturing important events and I was forced to always review the SD card to see them. It tends to be people and pets that the Wyze cam fails to detect which is the very reason to buy them. Later on, I purchased a few more cameras because they had 2K instead of the 1080p and the newest ones began having trouble detecting the SD Card. This forced me to upgrade to Cam Plus license in order to get events from the cloud. This last year has been the worst by far. Not only do the new cameras regularly fail to detect the SD card, now the older cameras do as well. Events are hit and miss and sometimes they fail to upload to the cloud. I had one brand new camera die after a month. But the most annoying issue is the Application on Mobile Phones. I have always had Androids and my older Samsung phone app worked perfectly. The new application for Androids does not work on Moto Edge. The playback is terrible. It takes about 5 seconds or more for the live feed to load. The cameras sometimes lose connection with the network and you are forced to close the application entirely. If you do get the live function working, it displays in 10 second snapshots both from the SD Card and the supposed "live feed". The SD Cards are regularly not detected, so nothing gets recorded to them. To get them working again, you have to reset the connection, toggle the SD Card off and on or restart the camera. Once you Reset the connection, it will default back to recording "Smart" events which are never smart, but just don't record. I guess this helps Wyze to have as little cloud costs as possible, but is a liability if you actually rely on them for security. When you know the exact time an event happened and you go back to look on the cams, they don't even detect motion or the event. If you can get the SD Card to work, you have to record for about 10 seconds before when you know the event occurred until about 10 seconds after it stopped because of the "snapshot" problem in the playback. Contacting support shows they are aware of the SD Card failure issue and have been for at least a year. They did nothing about the application not playing back live feeds and there is no ETA for a fix that I'm aware of. I have canceled my subscription after 4 years and I'm pretty sure they don't even care that they lost a customer. *Edited to add a response to Wyze Support suddenly being concerned when they just closed my tickets in the past without fixing the issue for an entire year: I did not keep my ticket emails because your Support Team didn't have an ETA for the fix and the SD Card issue was known for a year an never fixed. I tried to look for my previous tickets on your Website but it doesn't even keep track them there. If your ticketing system is able to perform a search (and all of do to my knowledge), look for a ticket about the Motorola Edge 2025 freezing during playback. You asking me for my ticket number when you have access to your own ticketing system and can search using key terms is again an example of poor customer service. I'm glad I'm switching to Energizer cams this year.

Wyze customer since they first came out with the V1 Cameras. Until the last few years, I considered Wyze to be a very good company. Now, they are someone I can't ever see doing business with again. My issues are with hardware reliability and what I would call absolutely horrible customer support. From the hardware side, some devices will repeatedly go offline and won't reconnect while others (close by with less signal) continue working fine. And then after days, weeks, months, problem devices suddenly start working (firmware updates and wifi signal not the determining factor). Other working devices then suddenly stop working. It is musical chairs. Often when a device disconnects, the power must be cycled to get it to connect to wifi again. In the forums people talk about putting cameras on competitors wifi outlets so they can manually power cycle cams. My hardware issues have been bad. My support experience has been far worse. I've had support close cases without resolution. Received endless loops of the same Level 1 canned responses with steps that have been performed too many times (multiple times in the same case). Requested to provide logs only to never see any indication that they were reviewed. No options for escalation. Offers for refunds that are never fulfilled. And the final straw was reneging on what was offered. IMHO, the company has too many product, support, and integrity issues. ============================== RESPONSE TO WYZE REPLY (1/28/2026): Dear Wyze, your offer to, "...review your past cases and make things right" are the right words. Unfortunately, past support experience (last case particularly) leads me to believe the offer is nothing more than an empty promise placed here to try softening the sting of a heartfelt review.

I’ve been extremely disappointed with my experience using Wyze. Every interaction with customer service involved very long wait times, and communication was difficult because the representatives I spoke with had limited English proficiency, which created delays and misunderstandings throughout the process. The biggest issue came when I tried to cancel my subscription on the same day it renewed. Despite contacting them immediately, I was told they couldn’t cancel or refund the $100 charge because it had “already processed.” Instead, they offered me a $50 credit — but what wasn’t made clear was that this “credit” could only be used toward next year’s annual subscription. I was told to upload new credit card information for the credit to be applied, but the way this was handled felt misleading, almost like a tactic to ensure my card stayed on file so they could auto‑charge me again next year. Overall, the lack of transparency, the pushy approach toward renewing service, and the difficulty communicating with support made this an incredibly frustrating experience. I cannot recommend Wyze based on what I went through. The negative reviews should steer everyone away!