WyzeReviews of wyze.com

We bought a new vacuum from Wyze and we received a used non working product. The customer service is the worst and the company will not process the return. Save your money and avoid this company. We would never buy anything from this company. V

Bought a solar powered camera. Haven't been able to hook it up in over 6 months. Cameras get water damaged alot. Won't refund my money. Garbage company.

This company is really bad in customer service and service provided. Everything is hidden behind pay wall. they have ridiculous prices for subscription and keep increasing them every year. They do not make plans for groups of 3 to 5 cameras. You can have only one camera per subscription or unlimited camera per subscription. Even though unlimited is split in 2 sections, for 119/year with device limitation and 239/year no restrictions. Dishonest marketing is being done before going to actually select the product that is advertising at reduced price but it will increase for full price after year. I got a subscription for 24 $/year for one camera and it will be increased at 40$ year at renewal. If I want to add a second camera to my subscription will charge me 91$ almost like unlimited subscription! cherry on the cake is that you cant remove you payment info from their website unless you put another type of payment. I will cancel everything with them when the renewal comes! Update review July30 2026. Nothing changed despite their response. Therefore I cancelled my subscription. I will not recommend to anyone their products.

I acquired four cameras, all of which are currently non-functional. The cameras were disconnected this morning at 10 AM without my authorization. I was informed that these cameras would not be replaced. I advise against purchasing any of their products.

HELLO,FOR ALL THOSE WHO CALLED AND THANKED THE CUSTOMER SUPPORTER,WAS IT A AMERICAN WHO SPEAKS ENGLISH WELL AND YOU CAN UNDERSTAND.WELL, EVERYTIME I CALL,WAIT 15-30 MIN. IT GOES TO THE PHILLIPINS AND I CANT GET LICK.I HAVE THEIR CAMARA ON MY KITCHIN TABLE FOR OVER A YEAR,TRYING TO PROIPERLY INSTALL.IM READY TO TRASH IT,AND TRY RING.I THOUGHT WYZE WAS BETTER THEN THAT.EXCUSE MY TYPING,IV SPENT SO MUCH TIME CALLING,E MAILING IT JUST UPSETS ME

don’t order anything from this company. Your package will get lost or stolen while being shipped and you’ll be stuck trying to contact their lousy customer service for weeks before they say sorry best we can do is issue a refund after weeks of runaround phone calls and emails. The orders team does not communicate through phone calls only emails and they are not consistent with their communication. One of the worst customer services I’ve ever had to deal with. All they offered me was a full refund or to resend the product and it could take up to 12 business days to receive it after already waiting two weeks from the original order date. But they had my money the day after I ordered the cameras. Would not recommend to anyone and I’ve bought from them before and had no issues but this experience ruined any liking for this company.

When I googled reviews, Google said it was a great camera. However, after buying and using IM SO DISAPPOINTED and now all of a sudden the negative reviews are coming out. I have to keep resetting my settings 1 to 2 times a day. Ridiculous!! Why doesnt it keep the settings? I end up going hours with out recording. Im not going to check my frickeing cameras every 5 minutes. I would not recommend this camera.

PLEASE don't make the same mistake that I did. Do not waste your time and money buying Wyze products. I bought several wyze cameras and they stopped working immediately after the warranty ended. The quality of the cameras are garbage. The resolution on the cameras are terrible. It is really difficult to identify people and you can't see the make and model of a vehicle. The cameras are pointless. When I called to talk about my broken cameras I found out after extensive hold times that nobody at the company cares and they do not stand behind their products. No supervisor will call you back after you request one. Please spend your money on a company with quality products that has decent customer service who cares about their customers. Wyze is TERRIBLE.