WyzeReviews of wyze.com

I ordered $150.10 worth of cameras on February 25th. It has been in "Pick/Pack" status for 18 days even though all items were shown as in stock. They billed my credit card right away but I can't cancel the order online because it is in the pick/pack status. Even calling them was no help. I am now going to go to my credit card company to dispute the charge and let them contact Wyze. Update - Well a few days after posting this I got an email telling me that my order finally shipped. A few days later I finally did receive the items. I am not sure if posting this had anything to do with finally getting a response. They really do need to change their policy and not charge you until the item actually ships. I don't appreciate loaning a company my money while they take their time processing my order. Their web site indicated all items were in stock but it seems that they were short on a micro SD card which was part of one bundled kit in my order.

Something really bad is going on AT Wyze. Their support has always been poor but now it is horrendous! I just spent the last 5 days working with Wyze phone support. Each of the first line people all agreed it was a bug. One person actually replicated the problem on their device and agreed it was not working as it should. Today, day 5, I spoke to a supervisor. She put me on hold for multiple times to research the issue. She finally got back on the line and told me feature that wasn’t working was not suppose to work and was a future enhancement at some undetermined date. Interestingly all the other Wyze people I talked to clearly said it was a bug and the Wyze software enabled the setup of the function with no notice or warning that it would not work. It’s like putting windshield wipers on a car and then when they fail the car manufacturer telling you they really aren’t suppose to but MIGHT work SOMETIME in the future.

Have purchased multiple cameras and devices from WYZE over 2 years. Love the cameras, Wyze Sense is a waste of time. Wyze Camera v3's are incredible!! Super night vision. Recommend WYZE, that said... their support is absolutelythe pits, the worst! Look up BAD SUPPORT is your Websters dictionary, and there will be a picture of the WYZE LOGO. Great Procusts (when working 99% of the time), Painful support!! I have over12 cameras, all models, WYZE Sense, Outdoor Plugs, Headset, and more..... awaiting a doorbell... Web Service? Denied, App Service Denied, called theirSupport telephone number (REPEAT MUSIC, no link to ANGER MANAGEMENT Resources... dadadada) Buy their stuff because its great if working, planon tossing it if not. Its cheap enough. Google Guide level 10 poster

Customer Service is severely challenged at this stage in their existence. I can not review the product (Wyze Thermostat), due to due to damage product. Calling customer support resulted in waiting for an email response recieved 2 days later. Provided additional information and still waiting on 2nd reply 3 days additional days later. Really would like to try the product and price point was excellent. However, at this point, likely to return.

I would give this company a ZERO if it were an option. Their cameras are ok for the money despite having a very bad lag with notifications. My main issue is that they were very dishonest in saying that they would send me cameras when in fact they did not even have them in stock. it took not weeks, but months to get the issue resolved. They have no integrity. I would not trust them for anything at this point. Even a customer service rep who said she was a "manager" lied. I found this out later by another employee. AND forget emailing them with concerns. If they don't have an answer for you they will ignore your emails. I wish the Attorney Generals Office would look into this Company.

I bought the Wyze Cam a month ago. Camera would be great if it was consistently working. It works for a few minutes and then I try to view it says connection failed...nothing works

Received a pan cam as a gift about a year ago. I've tried to set up a couple of times with no success. A few weeks ago I tried again and was guided to update the firmware. I did and at the completion of the install, the light on the cam went completely solid yellow and would not work a lick. I called customer support and explained what happened. The support person told me Wyze would send me a new camera. I've had about 10 email exchanges (over the last 3 weeks) with them and they continue to ask the same questions over and over without making good on their word. Not happy, will not do business with them again, very bad experience.

Well I give this review because I recive a notice saying that now the going to start charging for people detecting that’s crazy why you guys want to charge a fee for something was already there when I bought the camera never said that . that’s insane I never going to buy any Canada from you guys .