WyzeReviews of wyze.com

I bought 7 movement sensors which I later found out had an inbuilt flaw, basically if the battery goes dead the each units unique ID is deleted (MAC) rendering the units useless (bricked). I contacted Wyze and explained I'm away for extended periods and wanted to have faith that they would not fail. I'm forgiving and expect as a consumer to be treated fairly, they referred to their policy and would not consider replacing. Shoddy service and could have turned a bad situation around, but alas lost a customer and I am on a mission to let as many people know as possible of my experience with them - avoid at all costs and research 'shelly' products if you want a reliable company that stand by their custmers and not rip them off.

I was completely satisfied with wWyze cameras. Great product. Then they offered Bluetooth sound reduction. Only problem, I can’t get the headset to connect to my MEE Audio device. I’ve searched Wyze support to get help but the only thing that comes up are sales offers. I need help with your Bluetooth headset. I don’t need to purchase anything. Very frustrating.

Loved their cameras, then they lost their way and started churning out junk instead of focusing on maintaining and supporting their key products such as the cameras and their security system. Tried to reach them and it's a nightmare, used social media and still nothing...I now pay for home monitoring on a security system that doesn't arm after their firmware update, and it's nearly impossible to get help from customer support that is apparently non-existent and merely automated...

It has been incredibly frustrating and confusing to deal with WYZE. I tried to cancel my order before it was shipped but I was not able to. I received it about a month later. I still have not been able to return my product. It almost feels deliberately confusing. I would stay away from this company. It is not worth the money you think you are saving.

I ordered from Wyze's website. A few (very few, about 3 min) min later I go onto their website to cancel the order. I follow the instructions to cancel the order. "You can cancel the order if it has not shipped yet" So I click on the order # and there is no cancel option offered. Then i am told if there is no cancel option offered then it has already shipped. It had been 3 minutes, it most certainly HAD NOT SHIPPED. I sent 2 emails to their non-existent customer service and in the second I said "I will cancel my charge" 1.5 hrs later I get the notice it has shipped. They don't offer a cancel function because they don't want to accept a cancelation. Instead just put you through the irritation of paying for the shipping (which was totally unnecessary as it had not shipped when i tried to cancel) I have only this problem with sleazy Chinese suppliers who, when you try to cancel the order, they claim it "Just shipped" (I had 2 of those) I will deal with Wyze the same way i deal with them Chase Bank, cancel this credit card charge Shady. Their cameras get awful reviews and they have no employees or customer service.

Worst customer service out there. Doesn't matter if the product is decent (or is cheap and doesn't work) if you can't get any help with them if something happens. Spend your money elsewhere.

Sadly they have grown faster than they can provide service and products. Ordered and paid for watch November 2020 with January 2021 delivery promised. Now a week away from April and still no product. They have removed all phone numbers from their site and force customers to use terrible Q&A that will not forward you to customer service. They will be out of business within a few months.

Stay away from Wyze. Customer support is nearly non-existent. They don't read their tickets and provide canned responses from their website until you reply to the ticket repeating the information you opened the ticket with. Additionally, they will gladly take your money when they don't have inventory, and your order will sit with no updates. Trying to reach a person via chat or phone is nearly impossible. I'll be looking into a new company for my needs.