WyzeReviews of wyze.com

Wyze tries to make high end products and charge less. What's the catch? Customer service. I have spent the better part of a week emailing back and forth to return a vacuum that arrived and won't hold a charge. They have made it impossible to effectuate a return, at this point I just have to have my credit card company issue a chargeback. Update: After multiple interactions that involved me repeating all the information you would think they would already have like an order number and a shipping address, they finally shipped a new one. My review remains because this is not the first customer service issue, they also made it impossible to exchange a video doorbell. I have tried a lot of their products. Some work better than others, so as products go a lot of them are solid 3-4 star items, but it's not worth the cost savings if they can't offer customer service. When you grow your catalog and not your service, you should expect a one star experience for everyone. Fun fact, their service team is even Apple-esque, they are Wyze Wizards. Why are they not Wyze Wyzards? Why isn't there a showdown between Genius Bar, Geek Squad and Wyze Wyzards? I'd pay to see that. Update 2: It is now June 5th. Today in the mail I got two refurbished vacuums from Wyze with no paperwork or instructions. What was supposed to happen was that they were to replace it with a new one and I would ship back the broken one. I also learned WHY the first one broke, turns out it shipped with a bad USB cable. When I was troubleshooting the issue I tested their cable on another device. A Pixel 3 phone. It got very very hot and now won't turn on. This experience remains a nightmare. Caveat emptor maximus!

Rip off getting unauthorized charges monthly

I've never worked with a customer support staff this bad. The current issue I'm having and they don't seem to be able to resolve is after a recent 10 minute power outage only one switch came back online out of 3 total , after extensive trouble shooting measures including deleting the devices and attempting to add them back all of which failed they send me one broken switch to replace 2 burnt out switches. These were originally installed by an electrician because of my disability. As of this writing I've spent $345.56 for one working switch. If I ever get 2 undamaged switches I'll have to pay another $200 to get the old ones removed and the new ones installed. I've been asked for pictures of the back of the burnt out switches that are still mounted in a wall and I've been asked for the app information for a product that arrived damaged and couldn't be installed and thus there would be no app information on a product that can't be installed. All the while the Wyze support staff keep singing their own praises that they've done so much to help with this situation and yet I still only have one switch that works

No customer service. 2 calls at excess of 2 hrs. Incomplete and no resolution. Cameras deleted from ap and they cannot assist to resolve why happened and get them back online. Will buy another brand.

Long after purchasing the camera, the 'record 12 seconds of video after motion detected' feature went from free to a service only available with a paid subscribtion. Absolutely scummy company, stay far away from it.

Pretty much the sentiment on here summarizes my feelings, beyond horrible customer service.

I'm cancelling today. I'm being billed 2x a month. So far, I've spent 3 hours trying to get someone to answer the customer service number. I also can't get anyone to answer the Google/Wyze that debits by account. The cameras are simply not worth the money or the aggravation

I have been a user of many Wyze products over the years, Their products are cheap, unreliable and getting worse. Their customer service is worthless. They have lost public trust in taking three years to fix a security flaw in their cameras. Most recently I went to active their security system which included a 6-month free period. I couldn't get the code to work and contacted Wyze. I was told the code had already been used. How can that be? After many back and forth emails, I was finally given an online credit. Other issues include cameras not uploading to their servers. This happens often. They are just not a reliable company or service. You get what you pay for.