WyzeReviews of wyze.com

Unfortunately, I too have to admit that having initially liked wyze because you weren’t forced to subscribe for services, have now made the mistake of subscribing and increasing my devices only to find that they will not perform as promised. The biggest issue is trying to get in touch with customer service. Your either on a terminal hold or exchanging messages with a bot. If you do get a live tech, it seems no different from working with a bot as they offer no solutions only repeat the same formula the bots did.

Honestly I used to like Wyze I liked the first camera I got from them. We had planned on getting the full outdoor camera system. I went to purchase it with shop pay cause we could not afford that all at once. Well the subscription service messed up the shop pay because shop doesn’t work on subscriptions just the equipment. I contacted them within an hour of the order being placed after I saw the full amount came through and asked them to cancel. They told me they COULDN’T cancel it because orders were processed shipped the same day. The next day I contact them cause I expected to have a tracking number at this point since they shipped it out so quickly but I didn’t so I contacted them again and asked them to cancel which they told me the order was still being processed. SO NOT SHIPPED RIGHT?!? It should absolutely be able to be cancelled. Now I have to wait till it get here and then send it back for refund! So now I hope I can figure out a way to get us out of the bind we are in cause it’ll be close to a month before this gets taken care of. I would rather pay more for a different camera system than use these products anymore. Extremely disappointed in the customer service. DO NOT RECOMMEND

They just abandon older products so to buy new ones. Dont Trust them. Crap company.

My system was offline for almost six months and nobody noticed. So much for monitoring. Thank god I changed services. Wyze never made me feel safe in my home.

At least 4-5 years ago, I rated this service THEE BEST simple security system that even replaces ADT! But now, it’s cameras are unstable, hardly loads real-time footage, not reliable and just isn’t worth the money they’re charging now.

Wyze cameras work okay, but not great. The real problem is their cloud subscription service, which does not work at all, and their refund policy, which I was told does not exist. I have 4 outdoor cameras that have not connected to the subscription since I've had it. I called customer service to troubleshoot, and after being forced to reset my password (which resulted in getting locked out of my account because the verification code never came), I asked for a full refund and was told the company does not give refunds. I have been waiting on hold for an unacceptably long time and it seems like they have no intention of responding to me. At this point, I consider Wyze to have stolen my money without providing the service I paid for.

I'm about ready to throw all four cameras and the base station in the trash. Less than a year old base and cameras. The base kept blinking blue, wouldn't connect to the internet. Wyze sent me a new one, it connects to the internet, but the app won't load to connect the cameras. I'm totally fed up with spending countless hours on this heap of garbage. Grrrrrr!!!!!!

The house was broken into; camera and footage stolen. Wyze did nothing about the camera; or subscription. They never helped find the last footage either. Worst experience ever; especially for a "security" company.