WyzeReviews of wyze.com

I wanted to believe this company could deliver decent customer service, however, it is even worse than I expected. My (yet another wyze...) camera loss working functionality and I spent an hour troubleshooting by phone, whereby the agent specifically offered me a gift card to upgrade to a newer unit. I sent in all my original proof-of-puchase info as requested to move ahead; the next day I received an email denying any gift card or replacement at all. I recorded the original call myself, as proof, and asked them to go ahead and listen to what their own agent committed to. End result: After four email exchanges and countless hours spent trying to communicate with them, an escalated mgr finally claimed to have (actually) listened to the original call (doubtful...), and then blamed their own agent, for offering something they were apparently not authorized to do. The company lacks integrity! TERRIBLE.

The products break constantly and the company won't honor their limited warranty. They will offer only replacements, not refunds. But replacements don't work because those break quickly too. Our Wyze Sense Hub has now broken 3 times in less than a year (first copy dead on arrival, second copy broke in less than 6 months, third copy broke in less than one month). It controls many other components, so those all don't work too. We've also have other components besides the hub break (video doorbell, entry sensor). I have been back and forth with Wyze 6 times now requesting a refund and they refuse and will only offer a replacement. Not only will they not refund in full, they won't even refund for *just* the Hub which is the product that has broken three times now. I have spent over 100 hours troubleshooting broken products with them and still don't have a working system. These products are a total waste of time and money.

1st you never own it or control it. Notifications drive you nuts and it quits working after a year. Goes offline and don't record all motion. Didn't catch any vandalism done to my truck, etc etc etc Looking for another system. You get what you pay for when it's cheaper than the rest.

Everything you what to use the camera for you need to PAY every month. without the subscription you'll lose all the additional features. Get some other brand.

Do not buy Wyze cameras. There customer service is horrible and there web sites don't work to contact anyone or return a product. They also set up a 3 month subscription that doesn't show up then charge you for a month and then won't refund because you didn't use their service. Beware!

This company is a fraud. Their cameras work great for a few days. Then... they hit you with a monthly/annual plan you weren't expecting. It's either that... or toss the paperweights. THEN... but wait! there's more... you get hit with some boloney SIM Card mandatory purchase. I think I'll cut my losses and go with something else. Ring seems to have a good reputation. So does Simplisafe. Arlo is HORRIBLE. And WYZE might be WORSE!!!

This company is a fraud! My daughter bought a security camera from them with a 30-day return policy. It didn’t fit where she needed and I tried to return it today. All of a sudden it’s not returnable, despite the 30-day return policy.

Its a biggest scum. Selling cameras and making to people buying sd card and they ask you money to see record in your sd card. They definetly need t9 bancrupt