WyzeReviews of wyze.com

I have been using several of the Wyze products for over a year and have been happy with them. Two weeks ago I bought a Wyze Cam Outdoor v2 which worked just as described for about 4 days but then it lost the remaining charge (over 70 percent) in just hours while it has been using just a few percent per day prior to that (the camera did not get moved and the setup did not chage). It failed to recharge. After troubleshooting for a few days (leaving it to charge overnight with different cables I received from Wyze etc) the problem remained. I've contacted wyze for a prompt replacement (I am not willing to wait for an unknown and unbounded period of time for a replacement) or refund. For 3 days now I have been politely requested mostly the same information and moved from one representative to another (I do have the entire email thread).

Their customer service is terrible. I don't mind outsourcing but they should hire competent people. I accomplished nothing with them. Their return/cancelation policies are also terrible. This company has taken a turn for the worst. Such a disappointment. I will not recommend

I was an early adopter and HUGE promoter of Wyze cameras when they first came out years ago. But the reliability, ease of use, and support has gone way down hill. I have been in the software industry my whole life and can't even figure out how to submit a service ticket! Planning to research alternatives and probably replace all of my Wyze cams. Too bad, because I was a big fan in the early days.

Bought 2 Wyze plugs in 2020. Not able to use both plugs at the same time. Have contacted Wyze 2 times. They have not corrected nor know how to correct the problems with these plugs. Have Feit smart plugs that work perfectly.

I too am having the same issues with their AI and I sadly have 9 Wyze V3 cameras. All were working perfectly until about 3 weeks ago. Caused by an update? I tried speaking with a CS rep ... but she was no help. She suggested I send in a few logs. I did ... crickets for the last two weeks. Not sure what's going on with Wyze, but I have been a loyal customer for the last five or so years, but I am extremely disappointed in their lack of communication and service. They seem to want to sell your there products but don't appear to care after the sale is done.

I bought these when they first came out and they were great for the money. I bought the annual unlimited Cam Plus subscription and I now have 8 cameras, two of those being outdoor cams with batteries and solar panels for charging. Needless to say I was all in with Wyze. I had one outdoor cam fail and after much back and forth they replaced it. Then 6 months later that one failed, but because my original warranty expired they would not replace the replacement. I have had 3 cameras fail in 2 years. They want me to buy new ones to replace their defective product. The company has gone astray and lost its focus on the core mission. All the other junk they sell under their name made by someone else is junk. Too much money for an unreliable product with poor customer service.

Been running a handful of v2 cams and a couple of watches for a few years. I agree with nearly all the complaints. As a camera, the cams are decent but the problem lies with shady software practices. The software is buggy, notifications nearly never push, if you want motion, person, package detection you have to subscribe to the service and you have to use specific software releases which may render useful features like RTSP useless. The watches are a joke and never receive notificatio s no matter how frequent you sync them. The company's focus is subscriptions not their products and certainly not customer support. If you just want a cheep cam to remote in on... they are a decent choice... if you want a cam to detect and capture motion... you either need a 100gb micro card in every cam $$$... or fall victim to the over priced sub model and cross your fingers the software version they are forcing has the features you want to use. Honestly, I'm going back to companies like everfocus and falconav.. my original closed circuit wired cam system has never had any issues, and since the late 90s the closed systems come with a portable web page for remote monitoring and playback. IM 100% DONE with wifi cams like wyze and nest... they are subscription companies, not camera/security companies and it shows.

I started buying Wyze products over two years ago and the home security items in particular and then expanded to light bulbs to the outdoor sprinkler controller but I don't plan to buy any other Wyze products unless I see improved stability. The good news is that it is inexpensive. The bad news is you get what you pay for. Several times software updates have not worked and I've had to manually intervene everything to signing out and back into app, power cycling, flash firmware. Once in a while - no problem. Once a quarter - that is very annoying. I have a Wyze (one of 9 installed) light bulb 15 feet up that just stopped responding and went to bright white color. Of course it happened just before snow started to fly so I probably won't get to it for two more months and I know the drill will require deleting it and re-adding it - it will be an hour chore - 12 ft. ladder out, take out light bulb, etc, etc. Have several other sensors I think I need to do the same with.