WyzeReviews of wyze.com

Response from WyzeAug 30, 2026

Joyce, we understand your frustration with the Smart Lock and your experience with Wyze Switch. While the Smart Lock is outside its warranty period, our Wizards Team can review the troubleshooting already completed and see whether any additional options are available. Wyze Switch is designed as a smart on/off switch, not a dimmer. If you’d like us to take another look, please visit www.support.wyze.com and reference your Trustpilot review.

Response from WyzeAug 30, 2026

Hi Austin, we’re sorry the Wyze app is showing your cameras as offline when they’re still accessible. We understand how frustrating that is. Please contact our Wizards at www.support.wyze.com and reference this review so we can investigate the app status and camera connection with you.

Response from WyzeAug 18, 2026

Hi Tod, we’re sorry that your experience with our website and subscription options left you feeling this way. We understand how frustrating it can be when details don’t feel clear. We recognize that this experience did not meet your expectations. If there’s still an unresolved issue, please contact the Wyze Wizards at www.support.wyze.com and mention this Trustpilot review so we can review it further and work toward a better resolution.

Response from WyzeAug 10, 2026

Hi Timothy, we’re sorry to hear this has been your experience. We understand your concerns about subscriptions and privacy. Wyze Cam v4 does support local microSD recording without a subscription, while advanced smart detections like Person Detection are part of our optional service plans. Live view in the Wyze app does require an internet connection, and we’d appreciate the chance to look more closely at the setup issues and concerns you ran into. Please reach out to our Wizards team at www.support.wyze.com and mention your Trustpilot review so we can help directly. If you’ve already contacted support, feel free to share your latest ticket number with us here.

Response from WyzeAug 5, 2026

Hi Jacob, we’re sorry for your experience and for how frustrating this situation felt. For security and privacy reasons, we can’t transfer account ownership on a customer’s behalf, but we understand how difficult that can be in situations involving a family member’s passing. If you reach out to our Wizards team at www.support.wyze.com, we can review the devices involved and walk through the available next steps with you as clearly as possible.

Response from WyzeAug 5, 2026

Hi Henry, we’re sorry for how concerning and frustrating this experience has been. We found the support case you opened and can confirm the team is still reviewing the Roku behavior you reported. We understand why being asked for camera photos and label details felt disconnected from the original security concern, but those details can help our specialists identify the exact devices involved and continue the investigation. Please reply through www.support.wyze.com so our Wizards team can keep everything in one place and follow up with you directly.

Response from WyzeAug 5, 2026

Hi Richard, we’re sorry to hear about this. Please reach out to our Wizards team at www.support.wyze.com and mention your Trustpilot review so we can take a closer look at the activation issue and help resolve it.

Response from WyzeAug 5, 2026

We’re sorry for the frustration here. Losing event recordings and hearing static in playback audio after an update is not the experience we want anyone to have, especially for security devices you rely on. We understand you already worked with our support team and received a store credit for the inconvenience. If you still need help, please reach out to our Wizards team at www.support.wyze.com and reference your most recent support case so they can review your account details with you.