WyzeReviews of wyze.com

terrible company! Don't buy the products or services. Products don't work, cameras and sensors - low quality. And they don't let cancel the services. Looks like a scam company.

Terrible Terrible policies- They sent me an email to upgrade my camera plus subscription, so I did. what they don't tell you... If you pre-paid for the previous plans that are individual for each camera, GUESS what?? They will NOT REFUND your money!!! CRAZY- This company has an F rating w/ the BBB. I regret not checking these ratings before investing and buying equipment. Don't do it. Save yourself the stress.

Terrible customer service, can't talk with anyone. The live chat sux.

Bought 2 (!) wyze cam v3, but could not connect at remote distance. Who could imagine that those cams do not work ? So I ordered 2 cams! Plug and play with WYZE = Plug & Fail! Helpdesk only comes with standard replies. Explained on several occassions the issue to -as it seems- several persons. Still no result. And when it comes to refund or giftcards, or compensation, .... No luck either. Bad experience! never ever !!

If you can get a hold of customer service they are worthless. Cameras quit working and they would not stand behind it. They created several tickets and no results. I will be throwing my base and 2 cams in the garbage.

If there was something less than 1 star I would have selected that. I have 3 spotlight cams and Cam v3. Detection settings are pathetic - doesn't pick up a person but captures bugs every 5 minutes all night long. The option to gray out certain zones or items within frame does not work at all. My Cam 3 completely died after about 16 months. Was told its outside warranty - sorry. I just wish I had checked Trust Pilot before I purchased - its obvious with a 1.3 rating that this company is beyond poor!!

I’ve never written a negative review but after being a long time customer of Wyze, purchasing well over 100 products from them and paying for their cloud serves for dozens of cameras, I have record the worst experience and spent more than 3 weeks just trying to get a simple result from them, to allow me a login to my own account, that I am left with no other option than to warn others. No customer loyalty. No real service at all. Their commitment to providing solutions that are client necessity is a zero out of ten. I’m sad and disappointed to have to had come to this realization. My next effort is to contact the CEO or board of directors. I simply cannot imagine they approve of this behavior.

Buggy expensive unreliable software thus making the Wyze cams not worth to purchase or recommend buying. Company is becoming greedy of their subscription. Just purchase Ring or Arlo at least you get what your money is worth.