WyzeReviews of wyze.com

We have lots of Wyze products and haven't had problems until we installed the thermostat. Had to have an HVAC person do it due to the confusing instructions. We switched internet providers and could just change wifi on the device but had to delete it and add again as a new device. We took photos of the wiring configuration and reinstalled in smart manner ans that's when all hell broke loose. Ac and furnace ran at the same time amd when thought it was working we left for a few hours with heat set at 68. Came home to an 85 degree house and AC unit outside was running full blast. Online chat support was useless. After an hour and 7 minutes on hold to talk to a human, we were suddenly told they were too busy to take out call and hung up on us. The thermostat is now in the trash and we're switching brands. HORRIBLE tech support!!!!!!

Unit is very difficult to program. More importantly, customer service is terrible. Our irrigation controller failed to connect to the Internet after only one years use trying to solve it on. The app was impossible. Then called customer service who spent over 25 minutes trying to solve it and couldn't and gave me a login number. Supposedly someone was to email me with the solution or otherwise contact me. Five days later have heard nothing

Well isn’t that just a wonderful thing. I paid for a subscription annual. I have proof I paid for it an emailed receipt but somehow my subscription disappeared, Vanished, lost it (not me) and customer services says that they can’t find it either and there’s nothing that can be done about it. And it’s non refundable! This is my first experience with wyze. I thought I would try it as googles nest camera I had for the last 5 years needed and upgrade and they are getting ever more expensive. So I thought I’d try wyze. Well I’m not impressed. I should have just stuck with Nest instead of wasting my money thanks for the lesson. Btw the sound on the v3 pan camera is also crap can’t hear anything except humming noise.

These are thieves and fraudsters do not buy from them

Customer service is a joke. Finally found a number that I could call because Wyze had charged me a duplicate Cam Plus subscription. The rep told me they could cancel the subscription but could not refund my money. I explained that I already had the subscription and this is a duplicate charge. "Carol" would not do anything and refused to let me speak to anyone else. This company needs to be reported for fraud. The rep ended up hanging up. I am taking this issue up elsewhere.

Products don’t last, customer support is a joke. Bulbs went out right after warranty and wyze won’t do anything to help. A bulb should last longer than a year. Had multiple go out all around the same time then have several more that loose connection all the time. Started switching to another brand, so far they work much better. I really thought wyze was going to be a good company.

When I first bought wyze cameras they only recorded 12 seconds, half the time they missed the action and didn't record. Then they added Camera Plus Lite to give me what they first promised. Then it stop working too. Now You have to pay monthly more if you want them to record at all. Now the don't record anything unless you pay extra. I would not have bought them at all knowing how they change what you get. They never did what they sold me on. Now they even do less. And the SD cards don't work after a while. So eventually, sometimes, you can view live if and when the cameras work.

Do not use a Wyze home security system. Customer support is the worst I have ever worked with in my lifetime. I paid for home monitoring and the alarm went off and they don't call the monitoring company. When you try to have them explain why they want you to spend hours trying to submit logs. Then the device logs "weren't available". They just give you the runaround over and over. Never resolve this issue. I have had nothing but trouble with this system for 3 years and I've now just given up. I'm replacing everything with a different company. I suggest you run away from this company. They don't have a clue what they're doing.