WyzeReviews of wyze.com

Customer service is awful…I thought Google Nest was bad…now Wyze sits right next to them for worst customer service. They take three days to reply and don’t even answer your question…so you have to ask again and wait three more days…eventually they hope you give up.

Returning this piece of CRAP Gave a one star only because I had to give it

Dishonest thieves. They overcharged me for cam plus for 6 months. I bought 3 cameras directly from them and they decided to charge me for a 4 camera cam plus subscription on the same order. When i contacted them they admitted it was the wrong amount, and changed it to 3 cameras, but refused to refund me, or credit my account for the extra camera charge even though it was their mistake. Go with another service, and if you have their system already check your subscriptions, they are probably ripping you off.

The hub went offline weeks ago. Wyze just sends a copy of their script for how to fix it. It didn't fix it. After seeing others' online reviews of this same issue, I don't believe it will ever be fixed.I have been trying to cancel my subscriptions with Wyze for 3 days. The app says it has to be done only on a computer. The computer site says I have no subscriptions even though the phone app shows them and that they are active. This is the most inept and irresponsible company I have ever dealt with. I switched back to SimpliSafe and wish I had never left them.

After my Wyze Sense Hub went offline due to an update performed by Wyze (Outage Update - 4.15.24), I reached out to Wyze support for assistance. Despite troubleshooting, including rebooting my Wi-Fi router and power cycling the hub, the issue persisted. Wyze initially offered a $20 gift card as a replacement since my device was out of warranty (after 1 year and 4 months). However, I couldn't accept a gift card as a substitute for a functioning alarm system, especially since I had paid for a full year of home monitoring service. I explained my situation and requested a physical replacement or a full refund. Unfortunately, after their initial offer, Wyze has stopped responding to my emails, leaving me with a non-functional alarm system and unanswered questions

I have been given instruction to wait till the wyze plus subscription service to be expired and then re-apply using the giftcard, and now they are saying I cannot use the giftcard. How dare does the company work like this?! telling me to wait and then turn off by people like that!!!! Who should I call? the CEO ?!!!! please refer to ticket 3472911

If I could give Wyze zero stars I would. I previously had some bad technical experiences with Blink and switched over to Wyze in hopes of rectifying major problems. I had done some research on Wyze and understood there were some quirks but boy was I wrong about the scale of them. Instead of having the advertised camera features work properly like their SD card playback, they will tell you that the only thing you’re able to do is wait for system firmware updates while underhandedly selling you on their paid cloud recording service instead. There’s absolutely no urgency to solve issues if they can get you to pay for it. Then after having one camera of a three pack be perpetually stuck in the ready to connect stage I was able to get a warranty replacement. Turns out the warranty replacement they gave me was also utterly useless and stuck at the ready to connect phase as well. After trying to fix this issue AGAIN with their customer service I was told that they had already replaced the non-working camera (With another non-working camera, mind you) and that I had to provide proof of purchase for the camera THEY SENT ME. My experience speaking to customer service was just the cherry on top of their clearly negligent services. Every response I recieved was boilerplate and did not address my issues at all. Then they simply have ghosted me now and I’m stuck with two camera (my originally purchased one and their warranty replacement) that are essentially useless because they can’t be set up. The other two cameras from my three pack were able to be set up but unable to perform proper playback from the SD and every time I try to fix it the app just asks you to purchase the subscription. Wyze is just a fully bait and switch operation with their cameras and cloud services. I would not recommend after my experience speaking with their team.

After only a year and a half, my Wyze front door lock has stopped reading the batteries. Over the past 2 weeks Ive replaced the 4 AA batteries 4 times; I even purchased rechargeable lithium ion batteries to ensure it was device malfunctioning and not the result of faulty batteries. The battery life indicator is all of the place. After one of the many replacements, it finally registered 100% battery life but within 5 minutes it was back down to 12%. The lock is not exposed to weather elements and being a flight attendant with sole access to the lock, this is not a wear and tear issue. It's entirely a defective product issue. I reached out to the company and because its outside of their inadequate warranty period, I was offered a $10 coupon. For a company who manufactures and sells front line security devices, their products are incredibly unreliable and it's clear Wyze doesn't even believe in the integrity of their products.