Wyze Labs, Inc. also known as Wyze is a US company based in Seattle, Washington, US that specializes in inexpensive smart home products and wireless cameras.
Wyze (wyze.com) has 693 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Appliances & Electronics · Bellevue, Washington
Excellent
Appliances & Electronics · Seattle, Washington
Excellent
Appliances & Electronics · Bellingham, Washington
Excellent
Appliances & Electronics · Anacortes, Washington
Excellent
Showing 478 reviews with 1 star · Clear filters
Zulu N.
No one able at "Wyze Support" had EVER had the problem we had with the v3 cam to date. No one could fix it when I called for help 5 minutes after paying for the service. The agent requested a refund, might take 48 hours? How about process it now. No service means A refund is Due. Security is NOT A PRIORITY FOR WYZE. No one there to get the camera going. GO SOMEWHERE BESIDES WYZE.
John S.
The camera continuously goes off-line, must go outside to reset. Customer support is non-existent.
Y M.
Dishonest communication, untested app/website, and worst customer service ever. Will not recommend any of their products or services to anyone, stay away it’s a scam. They just want to take your credit card information so they can bill you monthly, and will send you free/promotional offers but not honor them. They make you test their app and website which confirms that the company cannot afford QA analysts nor provide training to their customer service representatives. Wish I had read all the negative reviews on this site earlier.
Amy K.
There was no refund when I canceled my subscription. Missed it by a few days and because it already charged the yearly fee, no refund!
Robert S.
If you want customer service to help, this isnt the company. 6 days trying and like 45 minutes each time. Then NO Resolution.
Steven T.
7 bulbs all lost connectivity at the same time and customer support just kept telling me to perform the same troubleshooting that was in their faq, which I did many times. Over a week later, they said the bulbs would have to be replaced, but couldn't since they were out of warranty. 7 bulbs all stop working at the same time and wyze won't replace them. Its not normal degredation over time when 7 bulbs stop working on the same day.
Joe S.
When the NY Times and CNN find the product so bad that they openly state they won't waste space even writing about this company you know you should be looking elsewhere! First off wyze has made sure that their customer service people don't really understand English and they WILL NOT transfer you to someone who does. Instead they will make up answers. If you go to their website you will find yourself in Al hell and if you wait for a live agent your wait time can exceed an hour and your rep will disconnect you if you question the very often stupidity of their a answer. I was told of a delivery to my front porch and got a view of someone's, but not mine because I don't have one. I live on the 4th floor of a condo. DON'T BUY THIS PRODUCT!!!!
SuewkerBrian T.
This company has no way to contact them, you are on your own. Also, my alarm went off and even though my address is listed on my account, I was called by the dispatcher because they didn't know my address. What happened to this company?