WyzeReviews of wyze.com

Never use it. The service declines while they keep asking for more money. At first, it's not bad, but over time, problems arise. It's absolutely garbage.

My most recent purchase was/is a complete and utter disaster (before even considering the margin of dimensioning return), and I am baffled by the amount of hype it has received. It's nothing short of scrap at this point. The product team has failed spectacularly. I am no longer a raving fan of the company I previously considered a unicorn on the bleeding edge of a heavily saturated market. Despite any and all previous or current comments regarding my stance, I will cease future purchases with Wyze. It is apparent that matters (beyond my purview) have gone extensively wrong, principally your executive team and product team(s)/whoever “oversees”/”manages” product/product development is unaware or entirely out of touch with actuality and the growing, and perpetual disconnect between what’s considered a quality product in the days of AMZN, TE(MU), market leaders, etc. product, CAC, service, resource allocation, there’s in no doubt that they understand the importance of LTV of a customer. The delivery was a nightmare, and the usage/build quality has taken a nose dive with no pilot at the controls (once a company of scrappy, heavy hitters that expertly showcased their/your value by producing and delivering a quality product punching above their/your weight class in a product a segment rifled by significant players)—is shameful, down to the battery life—to even consider it “life”—is an insult. Getting one day out of it per camera is beyond unacceptable. This is an obscene atrocity, and that’s putting it lightly. I demand that someone from your product team, or whoever is responsible for this debacle, reach out to me immediately. You can contact me using my personal information as seen below, as I will seek the necessary means subject to your management of the above response and, therefore, will follow with a level of recourse to remediate this manner to the extent required proportionally to the legal means required. Sincerely, a furious and prior customer, Chandler Cates {chandler(at)catesauction.com}

Agree 100% with all the 1 STAR comments. Google doesn't seem to support general customer reviews of products any longer, or these jerks would be out of business. Like other reviews point out, Wyze constantly pushes updates that force equipment offline and when you manage to get it back online, they have removed more features. They are really unusable now without the subscription, this is completely contrary to their original business model!! Total BAIT & SWITCH! Better to invest in companies who are honest at the outset about their products and services. This company should actually be sued -class action- for security cameras that do not function at all, and thereby do not provide any security.

DON'T WASTE YOUR MONEY. I received my first Wyze doorbell security camera as a birthday present from my son. It worked rather well, so I bought four extra indoor cameras. While I was paying the monthly subscription, Wyze imposed continuous updates that totally messed up the cameras with the added problem of having to "re-install" them each time. I got tired of paying for problems, so I continued to use the cameras without a subscription which worked much better. But, we traveled a lot, and each time I try to check my cameras from far away or abroad ( 6 times) they have been disconnected; the app didn't recognize me and wanted me to "add new equipment, which requires closeness to the camera to turn on, press buttons, etc... my cameras were rendered useless. My friend's battery cameras of a different brand were functioning fine and giving them a clear pictures of their home and surroundings. Uugh! 😡

The first time it tried to install the app I had errors, c/service was all by email and useless. The next issue was a motion detector sending out motion events about every 15 mins. This would not have been an issue except the system was armed "Away". Again c/ s was all email and after 8 emails back and forth constantly correcting was was wrong I got a generic we can't help you, contact noonlight for further help. They are in fact worse. Last issue is now I want a refund and could not use their on line portal, you must contact customer service. After 30 minutes on the phone with someone with a rudimentary grasp of English I got, I am sorry I have to send this to another department and they will contact you by email. WYZE makes bold claims about their dedication to customer service but in my experience this is almost zero, quick to take your cash, almost no accountability. Update. After about 7 contacts by email with c/s I got 2 conflicting answers to my request for a refund. However after cut and pasting the actual response to the other person she accepted she was wrong. It took 4 more emails to actually get my refunds and only after they had their products back at their warehouse. My original comment to run away from this company stands, use simplysafe as an alternative. NOT ADT no better.

Aug 2024. We have 12 cameras around our house. Everything was 100% perfect until they upgraded the app. Now every day, we are pissed off when we try to use the damn thing. Too many fails to mention. We are looking into other systems now. We are done with Wyze.

Wyze Labs has continuously debited $1.48 every month from my Citibank CC. I have tried to reach a live person to complain - nothing. I've emailed them - nothing. Citibank contacted them - no reply. For the past 8 months, they keep taking, and Citibank keeps giving it back to me. It's frustrating that they won't acknowledge me, but ridiculous they won't acknowledge Citibank. Don't use this company. Don't buy their products and certainly don't give them any money.

I have been using these cameras for five years and I never had any problems with them before. Now all they are is nothing but junk. I would never recommend these cameras to anyone and I think it’s about time wyze takes a good look at how it’s business is being handled. Anyone thinking about buying these cameras should look elsewhere.