WyzeReviews of wyze.com

Terrible service non reliable works for a few hours then issues over and over! Go elsewhere! They need to be closed down! I’m reporting to fcc and attorney general, as they are AWFUL!

service à la clientèle pourri et qualité du produit très pauvre

I purchased cameras directly from Wyze. Nowhere in the description it needs an electrical outlet to keep it charged. I immediately return all products unopened. However, they did not cancel my subscription for monthly service. This was not mentioned when I was dealing with the return, that cancelling the subscription was up to me. They refuse to refund me for a service that I never used. Difficult to reach CS rep and am told that is policy! Unethical business practice. Ripping off customers.

BE AWARE BEFORE PURCHASING ANYTHING FROM WYZE ESPRECIALLY CAM PLUS PRE-PAID 12 MONTH SUBSCRIPTION WHICH IS DOESNT EXPIRE ACCORDING TO THEM HOWEVER THEIR CS SAYING SORRY THERE IS NO FREE SUBSCRIPTION ANYMORE, BS. ( THEY DON'T HONER!!!) SUPER BAD CUSTOMER SERVICE AND NON REPUTABLE COMPANY! THIS WAS PURCHASED FROM COSTCO. DON'T GIVE THEM THE BUSINESS, TAKE IT SOMEWHERE ELSE THAT RESPECT BUSINESS AND CUSTOMERS.

wyze playback for events button became disable in february 2024. 18 emails with customer support got assurance that this feature will be fixed soon. they lied. basically wyze forcing all users to go to cloud for pay monthly model to keep /access events recording on their servers in cloud. it is not acceptable for any business to market wyze cameras as sdcard storage camera and not being able to view events without paying. roku has the same cameras devices and the company honestly promoting cloud paid service before you buy devices. if any class action against company will come up count me in. do not buy wyze as you not know how it turned up in a month or so. and at the end the price for cameras are three times higher than any competitors with the same offerungs in cloud. go roku or amazon blink for solid service.

Strongly suspect they release buggy firmware that will stop your camera working and steer you to buying a new one from them. They say them dont keep older versions of firmware

Most people are familiar with the phrase, "You get what you pay for." Sometimes however, especially with apathetic, inept corporations such as Wyze, customers don't even receive what they spend good money to obtain. When a company screws up it is dependent upon the corporation to make things right. Customers should never be held responsible or inconvenienced for a company's careless mistakes. Taking care of customers is the way successful companies earn loyal, repeat purchasers. Realistically, no product or service is perfect but it is how companies address and resolve such imperfections that separates ethical companies from complacent or sinister ones. Case in point: Improperly engineered and insufficiently tested firmware updates resulted in the failure of a Wyze Cam product, twice, under warranty. Wyze does not have a warranty replacement item readily available. What should Wyze do to earn the trust and respect of a customer? For starters, Wyze should, unequivocally, extend a consumer's product warranty by the number of days it takes to receive a warranty replacement item. It is ethically (and perhaps legally) unacceptable for Wyze to permit a product warranty to expire without satisfactorily honoring a valid warranty. If Wyze will not replace the defective item prior to the expiration of a warranty, Wyze should send the customer an equivalent but upgraded item at no charge in order to fulfill a legitimate warranty claim. Wyze must not resort to stalling and placating customers due to a depletion or inventory or to cover up known design flaws. As a result of the way Wyze has treated me I will never recommend any Wyze products to anyone. Accordingly, I will populate websites with my condemnation of Wyze products and Wyze corporate irresponsibility. Those in the Wyze C-Suite should tally up the consequences of producing so many angry customers. How many potential purchasers does one negative review influence? Do the math. Take that number and multiply by hundreds or thousands of unfavorable reviews all across cyberspace. There is another adage in business: “If you don’t take care of the customer someone else will.”

I ordered a few items for my home security and the shipment was lost. They are so horrible to communicate with customers messaging and all the time communication gets lost and no communication from them even when give them my telephone number. When finally contacted they send me a part of my order and promised that the keypad will be delivered when available and I check the website and have it available but they closed my complaint without sending me the missing part I have ordered and paid for. Trying to get back from them and the customer service is the worse ever to work with. If you want anything related to Wyze Labs get it from Home Depot or any side vendor but not from Wyze Labs.