WyzeReviews of wyze.com

BUYER BEWARE! I recently received an offer from Wyze that if I provided my email + phone number I would get free shipping on my next order. I did place an order but was charged $5.99. I called them right away, before they opened and when they did told me it was too late to cancel that my order was already processed (Imagine that!). I explained their offer said free shipping -- in fact their own website says Free Shipping-- but they told me there is a $59. minimum. It did not state that in the offer nor does it say that on their website under the "Free Shipping" claim.. no small print, no link to conditions or exceptions. I complained the BBB and they still are standing by their rule that it must be $59 or more.. btw, my order was $58. THIS IS THE WORST CUSTOMER SERVICE I HAVE EVER SEEN! Their products are mediocre, but their love to their customers that pay their bills is non-existent. I would go to Ring instead, they are actually nice to work with.

The cameras are great. I have been a LONG time customer since when they were first starting out BUT the Customer Service is lacking. I'm actually wondering if the customer service are all ai generated responses. It doesn't appear that there is a live person (brain) that understands the issue. I've been chatting and emailing for 10 days...TEN! regarding an issue of adding a 2nd camera on my subscription. I added a 2nd camera this month. They added that camera on a current yearly subscription plan that was paid in full, and in doing so, they charged me for a FULL year for the camera I was adding in June. In contacting them the response was 'well that's the way the computer did it'...does that make it correct??? I then asked if it was their business model to retro charge for a camera that I didn't even have the first part of the year. NO RESPONSE TO THAT...again only saying that the calculation was correct. After several days their solution was to cancel that transaction and then start a new subscription for the new camera (which they probably should have done in the first place) I said fine. Now, I had a credit that was used toward that incorrect transaction that I agreed to cancel and asked that the credit be used toward the new subscription. Their answer: can't do that because it was already used. Wait...I'm cancelling that transaction, so it technically is no longer 'used'. They don't see it that way. So I said that if the computer can't reuse that credit again (and you know that I really didn’t use it) then just reissue a new credit to be used. They can't do that because it would be duplicating a credit that was used. WHAT...WHAT? I'm now under the impression this can't be a real person, with a brain, that I'm emailing. How do they not see the real problem(s) (the incorrect calculation of adding a 2nd camera and the credit issue) and not bring it to someone's attention to fix it...UNLESS, it is their intention is to actually screw the customer. DO BETTER WYZE

Wyze has terrible customer service. I used to overlook the problem and would have given them a 4 star rating, but now that they increased their costs by over 30%, I can't ignore it anymore. I've tried twice to get a problem resolved and what do I get in return? *crickets*

i am a long time wyze customer, likely from day 1. The products seem to be getting less dependable and the customer service is all but gone. A recent software update to the wyze web app took away the ability to get a true full screen view and now has a letterbox around the screen. Called to ask why they did this and was transferred an ungodly amount of times even though requested to speak to a supervisor who speaks native english. Each time someone answered the phone, they asked non-relevant questions and wanted to know (again) why I was calling.

Wyze v3 cameras are good and for a good price. 4 is a great resolution increase so I bought them. Guess what? V4 they disabled RTSP, the international CCTV standard for taking the video stream to be able to save it down and control. Take away international standard to push people into your own subscription software... An RTSP CCTV camera is a type of network camera that uses the Real-Time Streaming Protocol (RTSP) to stream video and audio over IP networks, allowing users to view live feeds remotely.

Not responsive at all to our questions/support. Bought 2 cameras, stopped working some two weeks ago and we need to know why. Try any possible form of contact with no luck. I guess we will try another provider (Ring?)

Upside is the cameras are hard wired so they work relatively well even in our cold Canadian climates...but they pickup activity outside of the specified detection zones and then DON'T pickup activity that should be caught (like a parcel delivery guy 10 ft away from the camera). I am now trying to cancel my AUTO-RENEWAL (didn't read the fine print) which happens in a month but WYZE won't allow me to remove my credit card info from their system so that I can't be accidentally renewed like last year!! I have reached out to them via their internal contact system but so far no response!!!!

Well, the thing is is like most people said, bought it and the reason I bought it was because you didn’t have to pay monthly to run any of its programs and now all of a sudden they shut me down I can’t do nothing unless I upgrade and pay monthly