WyzeReviews of wyze.com

Order 4 window cameras. Product information online vs. actual product completely different. Every step of setup involves several subscriptions. These products were SOLD as not needing subscription. I was unable to setup as described with no subscription. I received 4 cameras today and I'm returning 4 cameras tomorrow. Don't waste your time or money. Nothing as advertised!!!

I used Wyze cameras for a few yrs while I was the only caretaker for my grandma, they were good for that. I originally had 6 devices, then they started going out, I tried repeatedly to cancel service but I kept getting charged. Recently I was charged for 6 devices for $179.00 for a yr that I have canceled and keep getting told I have to go thry Google to get my money back. Worst customer service, terrible AI crap with their chats. Still fighting for money back on services I haven't used for over a year. And of course their response is to put it off and someone else 🙄 😒 ill never support them again

If I could give a negative score I would. Withthis product I am not able to control my thermostat without using my phone. This company has no update for there system. So with temperature expected to reach 92 today, I have no way of controlling my thermostat. Thrash, stay away there has to be a better product. So now I have to purchase a whole new system because of a app.SAVE YOUR MONEY READ REVIEWS!!!!!!!!!

Do NOT buy direct from WYZE. I bought from WYZE and it stated a delivery date in 5 days. This is why I chose to support direct with the Co. I paid for the shipping. WYZE chose to ship with Cirro. (Never heard of them) On day 6 support chat said it is in transit and that I needed to wait an additional 5-7 business days before they would do anything. Per FTC rules sellers must ship your order within the time frame they stated. If they cannot meet the promised delivery date and fail to notify you with a new date, you have the legal right to cancel the order for a full refund. WYZE did NOT meet the promised date, and I have asked via their chat 2 times now for a new delivery date and they do not know. At the rate it is moving, I will be lucky to get it in 14 days, not 5. WYZE knows when you purchase that they choose to ship with the slowest shipping company. They should not lie about a shipping time that they clearly know they will not meet. I would have no complaint if it was free shipping, but it was not. It's just a totally scam move. WYZE used to be good, but not anymore. I plan to rid my home of WYZE and look to other more trustworthy manufacturers.

UPDATE 10/11/26: WYZE’s bots are still emailing me. The originals asked to reply if the answers did not help. Now the repeats are saying it’s ent because I did not reply(?!). One now says refunds are not permitted for incorrect address sends (the implication I take from that is, including ones that their system aired and made). *UPDATE 10/01/26: After receiving WYZE’s reply to my review, I followed their instructions to obtain my package protection claim. Entering my email and order number as requested, I got the same result as I did earlier: Quoted from their page: “ Hold that thought! You can file a claim on: Oct 7, 2026. If you still haven't received your package. Per our policy, unreceived package claims can be filed immediately after delivery, as carriers will sometimes mark a package as delivered before arriving at your address.” that webpage went on to suggest I check with neighbors, check security cameras, and look around my home again. WYZE - in its reply to me - stated, “…This is not the experience we want for our customers.” Those are nice words. It’s a shame that appears to be all they are. Congratulations, WYZE; Dispite my claim not to be “fooled” a third time, you caught me leaning in hope. Well played. > ORIGINAL REVIEW: Substandard Customer Service in this day and age. I have been weary of WYZE products, and even more so of their web site and experience. Apparently not enough from the last time ( long enough ago that I can’t recall) to have been wiser today (no pun intended). Lured by the promise of a longer warranty, and “veiled threat” wording indicating I might otherwise not get a warranty unless I ordered from their site or an “Authorized” sourceI (never told how to verify that), I tried their site. Right off I ended up paying a couple dollars more and seller for a slightly longer delivery date. After some difficulty, I was finally able to get my cart to work and ordered a smart scale. I saw that there were two addresses, mine and one out of state, where I apparently had an item sent once. I purposefully reselected my address. As I checked out, I got a pop up that froze up my screen, asking to take a survey. Out of courtesy to them, I agreed. When I sent the survey, I got the acknowledgement of my order - BUT the site had reverted back to the wrong address. It was after their service hours and so I tried their AI (SI ?) chat. After wasting time giving it requested info, it told me they were closed and I’d have to try later. Then it emailed me saying I could go to my account to change the shipping address. I jumped through all requested hoops only for it to tell me I could not change the shipping address. Waiting until morning to contact them, I got Robo again, and after a slight jockeying I got an Agent. I was told that the package had shipped and that they could not change the address. I checked an email which acknowledged my order and gave a link to follow my package. It sent me to UPS, which indicated no such package had been started or labeled yet. Going back to chat, I was again told it was too late for them to change the address. Since it was still in-house, I asked if I could cancel the order. They said I could not. After waiting and checking the UPS site waiting for it to appear, I was emailed by a “GoFo” courier service, listing itself in DesPlaines, Il ( which puzzled me as I thought WYZE was in Seattle. I contacted WYZE again to confirm who had or was going to get the package ( as 1call to the number listed by GoFo resulted in an automated voice warning message this was a possible scam number, suggesting I hang up immediately). WYZE affirmed that they knew that their link sometimes forwarded people to UPS, but that GoFo was shipping the package. They told me I would have to try to reach out to them to try to re-route the package. Trying to work with GoFo ( who has a worse rating on TrustPilot than WYZe does) was only as frustrating as had been WYZE. They insisted that I had to contact WYZE to have them authorize the address change. I called WYZE and after 2-3 sessions of 3/5/10 -ish minutes on hold ( which I don’t mind as long as I am making progress), I was told that they could not change the address, and the department spoken to refused to contact GoFo on my behalf. After doing the verbal merry-go-round of “ you have to call them” again, I was told to file for my package protection reimbursement ( that I fortunate paid extra for). I was told, and I confirmed before hanging up, that a link was emailed to me. I started to file only to have a block come up saying I had to wait a week to file again due to this being a package delivery policy of WYZE. In 2026, this is absolutely inexcusable and unacceptable as customer service standards. At least I have learned my lesson this time. Fool me once- Shame on you; Fool me twice - Shame on me. There will be no third time. We are done with WYZE.

I have not received a receipt or an email for my cam I purchased from this WYZE link. I paid $167.00. Why am I not receiving a receipt for my cam purchase?

I've had their service for a couple years now. I didn't mind paying the $20/year subscription fee, as I could afford it at that time. Now they've increased it to $30/yr with zero options of a monthly payment plan, which I can do. I cannot do the $30/year annual on a now limited income. Plus the support is crap. Every time I look for help, I actually resolve the issue through troubleshooting a few days. This company has gone from great and affordable to crap and expensive.

App and Connection Failures: Users frequently report error messages like "No Videos at This Time" despite recorded clips existing, alongside slow live-feed loading times and random device dropouts.Subscription Paywalls: Customers express frustration over Wyze locking features—such as certain AI detections and smart filtering on newer camera models like the v4—behind the Cam Plus subscription.Poor Customer Support: Reviewers on platforms like Trustpilot note that getting help is difficult, often requiring phone calls just to open a ticket, followed by generic troubleshooting advice.Security Concerns: Past security breaches, including web-caching incidents where unauthorized users briefly saw live feeds from other accounts, have heavily damaged long-term consumer trust.Firmware and Update Bugs: Some updates have been reported to cause boot loops or calibration failures in pan-tilt models, effectively rendering devices unstable or unusable.