WyzeReviews of wyze.com

I have this camera for 3-4 years. Used to be good camera. After introducing the subscription plan you can't watch the record which make camera useless. If can't rewatch the records of event why is the use of the camera. Dispute the fact that you have inserted sd card you still can't watch record. Look elsewhere for different brand. Not recommended

After Wyze “pushed” a software upgrade to v3.2, the devices in the app for iOS disappeared. After this unnecessary failure for Apple users, Wyze no longer supports their app “Services” if they were purchased via the normal “subscription” in-app purchase from an iPhone/iPad “App Store” subscription. The services must be purchased directly from Wyze.com. The user can NO LONGER use the features of the app… reloading only results in useless extra charges from Apple. Wyze will NOT REIMBURSE you for the charges incurred by loading the incomplete app from your iPhone / iPad! This is a reproducible problem. N.B. Their hardware is great, but the application requires a familiarity with sloppy programming that most people won’t have. There is no documentation regarding the application. Not for novices. The support from the “Wyze Wizards” proved almost useless. The only issue they addressed was the fact that they would not support the app if the license was purchased from the app itself.

Wyze has ““improved”” the wyzecam app to the point that it has become 99 percent un-useable. The latest crazy change is that wyze has put symbols OVER the event video so that parts of the video are covered up. It’s supposed to be a security camera that allows you to see security risks! They also have removed the delete button from the event clip playback screen which has added TWO extra navigation clicks, and when you are trying to monitor a large property with several structures with 13 cameras this consumes a lot of extra time. Also, the app can’t keep up with fast clicks so that what you think you’ve clicked doesn’t actually happen and you have to go back and re-do it. Do you think wyze will refund these cameras since they don’t do what they did when I bought them?? This is what I get for buying cheap junk. I’ll probably just sell all these cams on e-bay and spend more money on a better company. Change the name to WyzeScam!

Really poor to nonexistent customer support. How can a company that provides household security products be so nonchalant about support. I will contact some of the retailers that sell their products to inform them of poor quality or support or literally none at all

My sensor hub stopped working, and this is when I discovered that I can't get to the technical support. Technical product without technical support?

The components don't work. The company doesn't stand by them. They clearly train their "support" people to drive you nuts by going round and round in circles and then closing the ticket. Wyze JUST became profitable thanks to the loyalty of early adopters willing to see past their quirks b/c it was clear that once upon a time, the company valued its customers. Today, they are straight up stealing from the hands that feed them... What are you doing, Wyze? Wake up and turn this ship around before you go down in flames. If you are considering any of Wyze's products, DO NOT buy a single thing from this company until they guarantee their functionality AND reverse their sham customer support processes.

Well over 3 weeks ago I contacted wyze support telling them you can't record back from the SD card on the V4 camera. Support told me I had to buy a subscription which what's the point in having an SD card then. You don't need a subscription. They replace the camera and I tried multiple SD cards and you still can't record. I can view back from the SD card no problem. I ended up finding the wyze forum and see many other people having the same problem. Wyze doesn't even pay attention to the forum. I've filed a complaint with the Better Business Bureau and they responded with our engineers are working on it. It takes them over a month? Answer wasn't good enough. They are falsely advertising.

Wyze is one of 3 brands of cameras I use to monitor my principle residence and a remote vacation home their cameras are the absolute bottom of the barrel. Constantly reading "NULL". BIG CROCK OF MANURE. Buy anything else they will be better.