Wyze Labs, Inc. also known as Wyze is a US company based in Seattle, Washington, US that specializes in inexpensive smart home products and wireless cameras.
Wyze (wyze.com) has 693 customer reviews on Five Star Index, with an average rating of 2.0 out of 5.
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Appliances & Electronics · Bellevue, Washington
Excellent
Appliances & Electronics · Seattle, Washington
Excellent
Appliances & Electronics · Bellingham, Washington
Excellent
Appliances & Electronics · Anacortes, Washington
Excellent
Showing 148 reviews with 5 stars · Clear filters
Anthony
Aldrin is the best customer service agent I have had in years. He completely understood what I was trying to accomplish and made the process very easy. While I hope I don't have a need to contact support again, if I do, I hope that he is my agent. Thanks
Response from WyzeJul 14, 2025
Thank you so much! We will pass this along to Aldrin.
Abie G.
I have been using their pan cameras for several years and have found them very easy to use and the images are perfect. Recently I switched modems in the house and needed help resetting the cameras. Reaching someone to troubleshoot was quick and easy and they quickly solved the issue with patience and professionalism. Great products, great service.
Response from WyzeJul 10, 2025
Thank you so much for your kind review!
Muh
I have a raccoon that has been tearing up my back porch but my camera wouldn't catch it. I called support and I guess I didn't turn on the events or whatever they are called. the person on the phone was nice and helped me get up and running. I got the raccoon the same night tearing up my porch and was able to send it to my landlord. thank you
Response from WyzeJul 10, 2025
We're glad to hear everything is working now!
Sonya S.
Mark at Wyze was very helpful to me today. I purchased a Wyze Cam Pro, It arrived today. Mark gave me some important tips like, it must charge for 9hrs before ready for setup. My previous Wyze V2 only needed 4hrs, the Pro stays charged for 6mths. Thank you Mark, Wyze need many more of you. Sonya
Response from WyzeJun 6, 2025
Thank you so much for your review! We will certainly let Mark know of your kind words.
Felicia H.
Great customer service and products! I recently ordered the Duo Cam to replace my previous doorbell cam and they forgot to send my micro SD card. They checked things on their end and promptly sent my card. Again, both their services and products are phenomenal and I highly recommend them!
Response from WyzeJun 5, 2025
Thank you so much for your review!
Sharon M.
Customer service was so helpful today. Explained every step she was taking. Made sure I understood what the final outcome of our discussion was. Great job! I have two nieces who have Wyze systems and love them. I personally have see the pics and videos and quality is awesome. Equipment has been no problem.
Response from WyzeJun 2, 2025
Thank you so much for your kind review!
Maura
I ordered a vacuum online from Wyze. It was delivered via Amazon, and the driver left my package in the apartment building’s front lobby instead of in the secured mailroom where delivery folks are supposed to leave packages. Not surprisingly, it got stolen. But Wyze did a very nice thing and reimbursed me. I appreciated that a lot… most companies wouldn’t do that.
Response from WyzeMay 28, 2025
Thank you so much for your review!
ann C.
My wyze camera lasted for 2 years..don't waste your money