WyzeReviews of wyze.com

So bought a pan cam and its just outside 180 days and failed only to be told tough. Thats the 3rd camera to fail. Goung to sell off the cameras i have and move to Eufy Thanks Wyze for responding to trustpilot, but, 4 months after I reported this seems slow and show Wyze interest in customer service

I purchased 26 window/door sensors, 9 motion sensors, 3 cameras, 1 hub, one keypad, 1 socket plug and other stuff I can’t remember, mid December 2024. I received the items in a reasonable period of time, wasn’t bad turn around time at all. When I began to connect all the window and door sensors up, they connected to the hub without issue. Due to the fact I had so many, I immediately secured the sensors to their location. I competed all of the sensors connected to the hub and placed all the sensors on the doors and windows and identified them as such. All of the sensors showed a green light, showing they were all active and working properly. The Hub stated that it needed to have a firmware update, so I hit the update button, and after the job updated, ALL of my sensors went offline and I was unable to get them to go back online. I contacted tech support, and they did a couple things, with no success and then advised they would send me out a new hub, which they did. I received the hub, connected the hub and attempted to connect any of the numerous sensors that I had, with no success. I repeatedly attempted to connect various sensors around the house to the hub and nothing would connect at all, none of them. I again contacted tech support and after 46 minutes of waiting on hold, I hung up. The next day I called tech support, received an answer, and she was useless and provided no help. She simply said we will put a ticket in for the issue and you should receive a response in 24-48 hours. I have a system that nothing works whatsoever and after having secured all of the sensors to the doors and windows I’m going to have to take them all off and return everything. I’m not going to spend hundreds and hundreds of dollars of my hard earned money on a system that does not work, and after reading some of these reviews, apparently is a common issue after trying to update the firmware on any of their products. Their customer service was rude, not helpful what so ever, and I didn’t even think they have any technology background. It’s like they are reading from a script and just keep reading from the script when I tried to interject a comment. I’m still waiting for a call back from my first contact with tech support or an email. I have received nothing. Time to take everything off and return everything, and contest my purchase with the credit card company as having received a product that does not work at all.

Had a similar experience. We have purchased over 30 cameras, and their monthly plan. Had a $30.00 camera go bad, spent 40 minutes in a chat, and finally was told it was outside their warranty. Waste of my time.

Terrible products, terrible customer support. Someone should file a lawsuit. Devices won’t connect to the internet, once they do, they will disconnect with each firmware update. I have wasted so many hours trying to get the devices set up and on hold. DO NOT BUY!

I ordered a Wyze product one week ago, and it still has not shipped. Getting a real person to have an on-line chat is ridiculously difficult; their AI chatbot keeps you going and going in something akin to an old-school do-loop. Plus, it literally took the human(oid) Agent 10 minutes to tell me that my order is "in processing". Which is what I was told 3 days ago. So....7 days and counting on my order. Who in the world takes 7 days to ship an in-stock order?? I regret ever ordering from this company...

Money grab - they don't care for customers. Bought a sub with the wrong email. Requested to change to a different email. Pretty basic request right? Nope. They can't do it. I'd need to cancel the sub (no refund btw), then buy it again on the new account.

It’s outrageous how irresponsible Wyze’s customer service has been throughout my entire experience. First, I placed an order at full price, and just a week later, the price dropped. When I requested a price match, Wyze flat-out refused. To make matters worse, when I attempted to place the same order during the sale—at least five times—Wyze kept canceling my order for no reason. Every time they canceled, they invalidated my promo code, so I couldn’t even try again without being penalized. This is unacceptable and shows complete disregard for customers. On top of that, my original order was promised to arrive by December 6th, and Wyze assured me that if it didn’t, they’d replace it with a new one. But instead of keeping their word, they wasted my time for days, making me chase down their shipping company, OnTrac, which has been unresponsive and unreliable. Wyze chose to cut costs by using this unknown, cheap shipping service instead of a trusted carrier like UPS, USPS, or FedEx. Now my package is likely lost, and instead of honoring their replacement promise, they’re pushing a refund as the only solution—again, completely ignoring their responsibilities. It’s clear Wyze doesn’t care about its customers. They throw all the work back on us, refuse to help, and waste our time just to offer meaningless resolutions in the end. I even asked them to price match the sale price with my original order, so I wouldn’t have to return it, and they said no. All they do is push customers around and hope they give up. If this is how Wyze operates, they won’t last in a competitive market—no matter how “affordable” their products might be. Wyze, you’ve proven you don’t value your customers. I’m done wasting my time with a company that can’t deliver on its promises or provide basic customer service.

I have 4 Wyze V3 cameras. They were fine until I updated the firmware. They no longer alert me or record. I have tried repeatedly to deal with customer service and they have closed out my support ticket twice with no resolution. They seem to NOT want to deal with their update failures. I WANT a refund.