WyzeReviews of wyze.com

Response from WyzeMay 1, 2025

Hey there, we're sorry to hear you may be running into some connectivity trouble. We would like to understand where the issue may be happening and the type of camera you are experiencing this issue with. If you have not, could you please reach out to our Wizards team (www.support.wyze.com) about this issue so we may help? Alternatively, if you have already sent in a request, could you please send us your most recent ticket number so we may take a look? Thank you.

Response from WyzeMay 1, 2025

Hi there, we are sorry to hear you may have had a bad experience with our app and would like to look into this further. If you have not, could you please reach out to our Wizards team (www.support.wyze.com) about this issue so we may help? Alternatively, if you have already sent in a request, could you please send us your most recent ticket number so we may take a look? Thank you.

Response from WyzeMay 1, 2025

Hi there, we are sorry to hear about your experience and would like to look into this further. Could you please send us your most recent ticket number so we may take a look? Thank you.

Response from WyzeMay 1, 2025

Hi there, we are sorry to hear about your experience and would like to look into this further. Could you please send us your most recent ticket number so we may take a look? Thank you.

Response from WyzeMay 1, 2025

Hi there, we are sorry to hear you may have had a bad experience and would like to look into this further. If you have not, could you please reach out to our Wizards team (www.support.wyze.com) about this issue so we may help? Alternatively, if you have already sent in a request, could you please send us your most recent ticket number so we may take a look? Thank you.

Response from WyzeMay 1, 2025

Hi there, subscriptions are not required to use your Wyze cameras, you can access live streaming as soon as you connect your camera to Wi-Fi. If you have a microSD card inserted into your Wyze Cam, you will have the ability to record “Events Only” or “Continuous”. These recordings will be saved directly to the microSD card. With continuous recording, the camera will continuously record video to the microSD card, regardless of whether you have a Wyze Services subscription or not. Once the microSD card is full, the camera will automatically overwrite the oldest footage in order to continue recording. “Recording events only” will only record if motion is detected. You will need to ensure that you have motion detection enabled in your camera’s settings. This is a great way to make sure you are only recording what matters to you and save space on your card! To ensure smooth viewing, footage longer than 1 minute is broken into 1-minute increments. For both types of microSD card recordings, you can view the footage through the Playback feature in the Wyze app. Please note that the footage saved to the microSD card is independent of the footage saved to the Events tab of the Wyze app. In order to receive footage in the Events tab, a subscription to a Wyze Service, such as Cam Plus, is required. The footage here is determined based on your camera’s detection settings after enabling a Wyze Service. If you have any questions, please reach out to our Wizards team (www.support.wyze.com). Thank you.

Response from WyzeMay 1, 2025

Hi there, we are sorry to hear about your experience and would like to look into this further. Could you please send us your most recent ticket number so we may take a look? Thank you.

Response from WyzeMay 1, 2025

Hello, Wyze products are warranted to be free from defects in materials and workmanship for one (1) year from the purchase date from Wyze or an authorized retailer. We are sorry to hear your vacuum was running into some trouble and would love to improve your experience. Could you please send us your most recent ticket number so we may take a look? Thank you. Update: We’re truly sorry for the delay in responding, we’ve recently launched our Trustpilot response program and are working to catch up. We’d still love the opportunity to make things right and improve your experience if you’re open to it. If you can please provide your most recent ticket number we would love to take a look. Thank you.