WyzeReviews of wyze.com

Response from WyzeMay 5, 2025

Hello and thank you for your feedback on this. All service subscriptions are auto-renewed upon purchase. This means that your subscription will automatically renew once the current billing cycle ends and you will be charged. For more details, please reference our Wyze Terms of Service (https://www.wyze.com/policies/terms-of-service#g7). If you do not wish for your subscription to auto-renew, you can cancel the subscription before the start of the next pay period. Please note that subscriptions for Wyze Services are non-refundable. If you have any questions, or would like to provide any feedback, please reach out to our Wizards team (www.support.wyze.com) so we may assist further. Thank you.

Response from WyzeMay 1, 2025

Hi there, we are sorry to hear about your experience and would like to look into this further. Could you please send us your most recent ticket number so we may take a look? Thank you.

Response from WyzeMay 1, 2025

Hi there, we are sorry to hear about your experience and would like to look into this further. Could you please send us your most recent ticket number so we may take a look? Thank you.

Response from WyzeMay 1, 2025

Hi there, we are sorry to hear you are experiencing this issue with our app. We would love a chance to improve your experience, if you have not could you please reach out to our Wizards team (www.support.wyze.com) so we can look into this further? Alternatively, if you have already sent in the issue to our team, could you please provide your most recent ticket number? Thank you.

Response from WyzeAug 6, 2025

Hello, we took a look at your case and found that our team has offered a courtesy refund for this issue. Thank you.

Response from WyzeMay 1, 2025

Hi there, we are sorry to hear about your experience and would like to look into this further. Could you please send us your most recent ticket number so we may take a look? Thank you. Update: Hi C, any information provided may help us look into your case further. We unfortunately are unable to find your call in our system with the current information. We would still love the chance to look into this and improve your experience, could you please reach out to our Wizards team (www.support.wyze.com) and reference your TrustPilot review so we may take a look? Thank you.

Response from WyzeMay 1, 2025

Hi there, subscriptions are not required to use your Wyze cameras, you can access live streaming as soon as you connect your camera to Wi-Fi. If you have a microSD card inserted into your Wyze Cam, you will have the ability to record “Events Only” or “Continuous”. These recordings will be saved directly to the microSD card. With continuous recording, the camera will continuously record video to the microSD card, regardless of whether you have a Wyze Services subscription or not. Once the microSD card is full, the camera will automatically overwrite the oldest footage in order to continue recording. “Recording events only” will only record if motion is detected. You will need to ensure that you have motion detection enabled in your camera’s settings. This is a great way to make sure you are only recording what matters to you and save space on your card! To ensure smooth viewing, footage longer than 1 minute is broken into 1-minute increments. For both types of microSD card recordings, you can view the footage through the Playback feature in the Wyze app. Please note that the footage saved to the microSD card is independent of the footage saved to the Events tab of the Wyze app. In order to receive footage in the Events tab, a subscription to a Wyze Service, such as Cam Plus, is required. The footage here is determined based on your camera’s detection settings after enabling a Wyze Service. If you have any questions, please reach out to our Wizards team (www.support.wyze.com). Thank you.

Response from WyzeMay 1, 2025

Hey there, we're sorry to hear you may be running into some connectivity trouble. We would love to get further information such as camera type so we can understand where the issue may be. If you have not, could you please reach out to our Wizards team (www.support.wyze.com) about this issue so we may help? Alternatively, if you have already sent in a request, could you please send us your most recent ticket number so we may take a look? Thank you. Update: Hi Chip, in order to confirm we are contacting the correct person we will need a confirmation of information or a ticket number. If you are up to it, please provide your most recent ticket number so we may take a look. Thank you.