WyzeReviews of wyze.com

Wyze camera unceremoniously eliminated customers with any android with less than a 64 g internal storage capability from their platform so that the camera is unusable

I purchased a camera and supporting equipment in June 2025. After placing the order, I was informed that the camera was backordered. They charged me for everything, and sent the supporting equipment, which are useless without the camera. Now I can’t return anything (even the camera I never received) because it is past their return date. What a scam. Take customer’s money but don’t send them the product and don’t allow cancellation. Plus, when you call their customer ‘care’ line, no one answers and the music they play while you’re on hold seems to be specifically created to be annoying so you will hang up.

This camera system was a complete failure when I needed it the most. I have multiple cameras and all of them failed when reviewing the playback of a theft at my business. Not one camera recorded it and they all have the recommended SD cards in them which were all empty. This apparently is a known issue with Wyze. But good luck getting in touch with their non-existent customer service. Save yourself the time, hassle, and blood pressure and go with a reputable system.

I have have been using over 10 WYZE devices in the last 5+ years. Customer service is non existent after the warranty on the item expires. I am currently in the process of canceling my subscriptions and moving over to another company. DO NOT waste your time/money! I was a happy user until WYZE customer service had to be involved and all sense of what is right, is thrown out the window. Good luck getting anything but a standard form letter answer if you do get in contact with them !

I had a Wyze smart thermosatat, a doorbell camera and a wired camera for the driveway. In just over a year the Wyze thermostat went off line during a cold winter night and we woke up to a cold house. I couldn't get it to communicate any more so I removed it and put an standard thermostat back in. Threw the Wyze so called smart thermostat that went stupid in the garbage can. Today July 22/25 the doorbell camera went offline for the third time, and this time I could not get it back online. The tiny plastic tabs holding the doorbell camera in place broke off so not only was it offline it was hanging from the wires. The doorbell camera has now joined the wyze thermostat in the garbage can where these products belong.

The Zyze doesn't allow me to download my video because my phone doesn't have SD card slot, despite having 4 GB of internal memory free. The software forces me to have SD card inserted to get my video dowload!!!! Thí is the most crucial standard for indoor/outdoor CAM!

Totally dishonest company. I placed an order and realized I ordered the wrong item (happens). I immediately contacted the support and was told I was in luck since order cancellations can only take place within 2 hours of placing the order. They cancelled my ordered and I thought that was it (I have the cancellation email and the screenshot). Apparently, that meant nothing. The other still shipped and I was charged for the order. Customer services admitted it was their fault and the order should have been cancelled, but there was nothing they could do and I had to wait for the order to arrive, request refund, send it back, wait for them to receive it, then get the refund. It is totally unacceptable to put the customer in this situation, especially when I received confirmation that the order was cancelled. Such a dishonest company. Once they have your money, good luck getting any support.

One of my wyze outdoor cams says lost connection, after a few unsuccessful tries on my own, I called the customer service number, each time after a longtime, I would hear a beep, it seemed to me that somebody was picking up my call, but my call would just immediately got terminated, I called again and again the same thing happened, at one point I did get to talk to a customer service, after I went to the base station with that wyze outdoor cam as she asked me to, she hang up on me. My first call was at 6:04pm the last one was 7:21pm, total 7 calls, one hour and 16 minutes wasted. Right before I was making these service calls, I was ready to purchase three wyze v4 cams, the "order check out" page was up waiting for me, after these calls, I went to that page and backed out of the orders, thinking it is high time to back out of wyze cams. ____________________ 7/10 Rec'd a reply today from wyze, asking for ticket number and so that they could looking into the issue. I don't know how to respond to their reply, so I am adding the following to my original review. My reply to their reply is the following: Hi wyze, if you read my review more carefully, you should know that there is no ticket number, I called (206) 339-9646. I can screenshot my call log for all calls I made to that number, if somebody can tell me how to upload the screenshot to this review page. Other than uploading the screenshot of the call log, please know that in order to not waste more time on wyze, I will not try to reply to your future replies. ____________________________________________ 7/13 I received another request from wyze today, I copied it below: 7/13 2:03pm ##- Please type your reply above this line -## Hello from Wyze, We recently wrote to you about your request (#4418079) but we haven't heard back from you. Please let us know if your issue has been resolved, or provide any additional information so that we can continue helping you. Below is a copy of the messages for your request. You can reply to this email to continue working with us on this request. Thanks! ___________________________________ 7/13 7:07pm My reply to wyze's request: Hi wyze, There was absolutely no help from wyze. We've replaced all wyze's products with products of another brand over the weekend. Thus, no more wyze problems. _______________________________________