WyzeReviews of wyze.com

Response from WyzeOct 17, 2025

Hello, our Orders Team sent you an offer on 10/16/2025 but we have not heard back with your information. Please respond to this email accordingly so we may move forward. Thank you.

Response from WyzeOct 6, 2025

Hello, Wyze is unable to make any changes to your subscription as in-app purchase info is not shared with us by Apple or Google, users may cancel their existing subscription with the following steps: For iOS users: Open your Wyze app. Tap Account, then Services. Select your subscription. Click Edit Plan. Adjust the quantity to 0. Tap Cancel Subscription. You will be routed to your iCloud account to confirm cancellation. Once you confirm, the canceled subscription will remain active till the end of the pay period. It will not renew. For Android users: Open your Wyze app. Tap Account, then Services. Select Edit Plan next to the subscription. Under Quantity, tap the subtraction sign (-) to lower the quantity to 0. Tap Cancel Subscription. Once you confirm, the canceled subscription will remain active till the end of the pay period. It will not renew. https://support.wyze.com/hc/en-us/articles/12791360648475 If you have any questions about refund requests, please reach out directly to Apple (for iOS users https://support.apple.com/) or Google (for Android users https://support.google.com/). We apologize for any confusion or inconvenience this may have caused.

Response from WyzeSep 16, 2025

Hi there, we are sorry to hear the setup for your Home Monitoring System did not go as smoothly as intended. It looks like our team has gotten the service added to your account, and you should be ready to get up and running. If you have any further questions, please let our team know. Thank you.

Response from WyzeAug 29, 2025

Hi there, thanks for reaching out. We reviewed your case and found that the camera in question is more than two years outside of our warranty coverage. Our limited warranty typically applies for up to one year from the date of purchase. That said, we truly appreciate your feedback and the time you took to contact us. As a gesture of goodwill, our team went ahead and issued a $10 Wyze Gift Card to help out with your case. While this is all we’re able to offer at this time, we hope it helps in some way—and we’re always here if you need anything else.

Response from WyzeAug 29, 2025

Hi there, thanks for reaching out. We reviewed your case and found that your sense hub is outside of our warranty coverage. Our limited warranty typically applies for up to one year from the date of purchase. That said, we truly appreciate your feedback and the time you took to contact us. As a gesture of goodwill, our team went ahead and issued a $10 Wyze Gift Card to help out with your case. While this is all we’re able to offer at this time, we hope it helps in some way—and we’re always here if you need anything else.

Response from WyzeAug 22, 2025

Hi there, we are sorry to hear you are experiencing some trouble with your camera. As we would need further information such as camera type, we would recommend reaching out to our Wizards Team (www.support.wyze.com) so we may look into any issues you are experiencing. If you have an open ticket with us, please respond with your most current ticket number so we may take a look. Thank you.

Response from WyzeAug 5, 2025

Hi there, we're sorry to hear you are running into some trouble cancelling. To cancel subscriptions purchased via the Wyze website: 1. Log in to Wyze Web Portal (https://my.wyze.com/) using the same email and password that you use when logging into the Wyze app. 2. Click Account > My Services. 3. Next to the subscription you wish to cancel, click Manage subscription. 4. Scroll down and click Cancel plan. 5. Verify you want to proceed by clicking Yes, cancel subscription. 6. Repeat the above steps for each subscription you'd like to cancel. To cancel subscriptions purchased via the Wyze app: 1. Navigate to your device's subscriptions. a. For iOS devices: -Navigate to your device settings, then tap your Apple ID > Subscriptions. b. For Android devices: -Navigate to your device settings, then tap Account > Payments and Subscriptions. 2. Tap on the subscription you wish to cancel. 3. Tap Cancel Subscription and follow the instructions on the screen. Once this process is complete, you should receive an email confirming the cancellation of your subscription(s). Please note that the subscription will remain active until the end of your pay period, and no refunds will be issued for any unused time. If you have any questions, please feel free to reach out to our Wizards team at www.support.wyze.com. Thank you.

Response from WyzeAug 13, 2025

Hello, have you reached out to our Wizards team (www.support.wyze.com) so we could discuss your concerns? If not, could you please send us a message so we can better understand what your concerns are and try to help?