WyzeReviews of wyze.com

Wyze Cam is a very poor security camera. It doesn't catch motion that's right in front of it. I've set the motion sensitivity to the max level but it still misses any activity right in front of it. I had two instances where someone damaged my property, both in front of the camera. Neither were caught by the camera. I'm very disappointed with this camera. I'll never buy this camera again.

Absoulte SCAM! AVOID THIS GARBAGE COMPANY and SHAME anyone you meet who works for them. They OVERCHARGE for TERRIBLE service then AUTORENEW YEARLY subscriptions and REFUSE TO REFUND even if you request cancel on the SAME DAY. I did not use the camera in over a YEAR and they still charged. They spend more time fighting credit card disputes and screwing over their customers than they spend creating or selling a viable product.

Customer service is almost non existent. The app will not get off redirecting from the login page which make my cameras worthless

Avoid at all cost. Very poor support and poor quality products

Wyze started out as a good camera and company. But in tue last couple years it has gone to shit. Zero customer service, the app is absolutely garbage, always crashing, regularly buggy. Go with another company. Don't waste your time.

too many issues to list. Phone is missing from my house so i log into wyze from my desktop. Only to be told that the devices that i use daily are not listed on my account that i use daily. Nothing but links to buy more cameras. Nor is there any contact information available. The recordings start late. They are too short to show intent of who triggered the recording that stops early. Then a mandatory 'cooldown' time of 1 min. minimum. Unless you pay monthly for Wyze to unlock the security features of the security device that you already purchased. Were i a criminal i would seek out homes with wyze cameras knowing that if you throw something in the area, you can just wait 12 seconds. Then you have a minimum of 1 minute to gain entry un-monitored. Or go on a windy day. Heck, if it in reach there is an entire minute to just take the wifi camera with the thief. It only works in range of the seperate antenna that only connects to router via ethernet cable. THe camera will not connect to wifi by its self. i hope you like long wires running to a location accessible to all linked cameras. The location better be dry as well.

Ticket #4568846 Their customer service is the worst! Specialist Mary lost Wyze another customer. Cancelled my subscription and will find a different company to use. First, a $10 coupon to buy more of your products when your app is having programming issues is an insult. You can't even guarantee me buying a new chime would work, since it is an issue with the app. Then after spending a bunch of time with Alfred to determine my equipment was working, it was a programming issue with the app, and the engineering team would have to get someone to fix it. I get an email response from Mary now claiming it is likely a hardware issue and since my less than 3 year old equipment is no longer under warranty, they are wiping their hands of it. That engineering may someday look into it and issue a patch in an update someday if it turns out to be a software issue. The issue was my doorbell chimes quit working this past month. Had 2 connected to a video doorbell, one in the house, one in the shop. I called customer service. We were able to get both chimes working, but only one at a time because the + sign on the app to install another device disappears after one is installed. Obviously someone screwed up the programming somewhere along the line.

My Wyze door bell cam worked without issue, for over 3 years, until I tried to install another Wyze outdoor cam, which required a different phone app to be installed that was not compatible with my phone; by deleting their incompatible with my phone app, the previous working door bell cam app, was deleted and Wyze says that can't fix their issue. Wyze says to buy a new phone, I say goodbye Wyze. A report card would rate this company an F-. Please note that trying to respond to their emails is an absolute nightmare; gives me the impression that are not as computer literate as they should be.