Marilee L.
Wyndham Resorts disappoints
Wyndham Resorts, as far as we are concerned, engages in totally fraudulent behavior. First and foremost, regardless of whether you participate in a get-away or sign up for any incentives in exchange for your time, PAY ATTENTION TO YOUR WATCH. 120 minutes is your only obligation so, if you have given them your time and attention as agreed to, they are required to let you go, along with any free gifts that you were offered. We were told that we if we purchased, we would have access to overseas resorts. What they didn’t say is that most of those resorts are only accessible through 3rd party affiliations that require you to pay additional fees and adhere to their rules. And of course, availability is always a factor. It feels like no matter what you have agreed to purchase, it will NEVER translate to what they promise you in their high-pressure sales presentation. The reservation system is very difficult to navigate. I would mention that we found housing at comparable properties that were readily available, and at much more affordable rates. To date, we have benefited from nothing and have the frustration, bills, and anger to prove it. We are senior citizens, on a fixed income, and my husband is a Vietnam Veteran on disability. One would think that Wyndham would take care in how they are presenting their product and program to people like us. We were totally taken advantage of and we’ve asked that they release us from the contract.
