Wyndham WorldwideReviews of wyndhamworldwide.com

we stayed at the Hotel 8 Wyndom in Bedford Indiana. Sept 18th and 19th. Bugs, broken fixtures,had to unplug tv to turn off or turn on.unclean bathroom with limited towels. we have always stayed at Whydom because we are a member and but sadly we will not stay there again. Gary Calhoon

We bought the Discovery Program at Club Wyndham in Destin, Florida, hoping to see if it was a good fit. We paid cash and the start felt positive. Then came the sales presentation, and everything changed. We were told it would take about 45 minutes. It took roughly EIGHT HOURS. Staff kept us there by bringing snacks and ordering food while we repeatedly said we were not comfortable agreeing. Instead of letting us leave, about three different representatives took turns changing the deal with lower payments and more points. We were told we would miss out on a major opportunity and that this offer would not be available another day. My wife struggles with English, so I had to translate complicated terms for her, which I am not qualified to do. By the end we were exhausted and overwhelmed, hardly in a position to make a major financial decision. I was also told the points were essentially real estate, that they would appreciate in value, and that they would be easy to resell. I now have serious doubts those statements were accurate. The financing application bothered me most. I am self-employed and told the representative I earn about $30,000 to $40,000 a year. They told me to put down a higher income to help us get approved and get a better rate. I was not comfortable with that, and it should be reviewed.

We bought into Wyndham’s timeshare in 2008 after a sales presentation in Las Vegas. We were told that if we weren’t happy after a year, we could cancel for a full refund. When my husband tried, he was told we didn’t qualify. They also added me to the contract because of my credit, and said my name could come off after six months. When I asked, I was told to pay a $300 removal fee. I paid it right away, and only then was I told I couldn’t be removed. We felt completely misled. They took our money and didn’t honor their agreement. In 2011 a rep called offering “supplemental benefits.” They weren’t the same as what we originally bought, and using them meant another 4 to 5 hour sales meeting. It was exhausting. Our costs climbed from about $600 a month to over $1,000 and kept changing, making it nearly impossible to budget. Now we’re retired with health problems and can’t afford it. A Wyndham rep in Oceanside tried to help, but the two companies she referred us to said there was nothing they could do. I finally reached Wyndham Financial myself. They lowered our payments to $538 and $572, but the maintenance fee rose to $193 a month. We’re still paying for something we can’t use. All we want is to cancel and stop the billing. Avoid this company at all cost if possible and if not, ask lots of questions, don’t let anyone rush you, and get everything in writing. Scam artists is what they really are.

Do not get their credit card. I've wasted hours of my life trying to get them to fix a non-issue with something extremely basic on their side. They offered a signup bonus for spending $500 at Wyndham hotels. I did a 4 day stay, but it didn't get counted and it's been over a month now and all they can do is give me the run around and awful support.

Five years, $150,000 paid, $39,000 still owed, and we STILL can't book a family vacation with Wyndham. Buyer beware. Since Nov 2021 we've paid $150k into these timeshare contracts. What we got back: broken promises and a sales machine built to upgrade you into more debt, not better vacations. At signing, we were told our points covered flights, theme park tickets, and easy bookings anywhere in the network. None of it was real. No rep could confirm an airline or park ticket program even existed. We were shut out trying to book the Smoky Mountains and Disney World. In July 2023, the only way to get a room in Branson was sitting through a sales pitch. We raised these issues and were talked into "upgrading" and consolidating our contract, promised it would finally make things easy. It didn't. Same "no availability" story near Ark Encounter, KY, and again at Disney World in 2024, booked 8 months out. In November 2025, we tried Branson again. No family unit was available, so they sold us three separate studios, promised to be close together. Instead, our family of 9 was split across two buildings into tiny rooms with murphy beds. We were told the resort was fully booked, yet our parking lot never had more than 10 cars all week. A unit next door with a real kitchen and bedroom sat empty most of the week; we asked to move in and were refused. That same trip, another mandatory sales meeting, another promise to consolidate our two remaining contracts into one manageable payment. Months later, nothing. We now have three unconsolidated contracts and can't reach the rep who promised us this. One bad experience is a mistake. This many, this consistent, is a business model: sell unverifiable promises, make them impossible to redeem, and bank on owners giving up. We haven't given up. We paid $150,000 for a vacation product that doesn't work, and now they want $39,000 more to keep not delivering it.

My issue is this, I have dealt with Wyndham customers, A LOT, thru the years. Yes, Wyndham has some good qualities, as long as the hotel offers them or offers those qualities. However, I have also seen A LOT and I do mean A LOT of Wyndham Rewards guests, no matter what level, believe they are above everyone else. They should get special treatments, even if it interferes with State Board of Health and Safety issues. Example 1, parking next to door to enter said hotel, even when others are not allowed and have been towed because they parked there. All the guest says when they are told that they cannot park there is, I am a diamond member. As if that guest is THE ONLY diamond member staying there. But, now handicap people cannot get into hotel because that guest is a diamond member and believes they are above the law. Example 2, breakfast is allowed during a certain time frame, but guests want it 45 minutes to an hour earlier. Not realizing, that state Board of Health, when they set a time frame, hotel chains must stick to that time frame or they can lose their ability to even serve breakfast. I have personally been thru a discussion with a SBH official and let me tell you, it was not fun. They can be...something. sticklers for rules, and sometimes, you never know they are there. If hotel chain opens breakfast earlier, then they have to close earlier. How fair is that to other guests? Just to make 1 guest happy, now other guests are going to be mad and leave bad reviews. Yes, these rewards are Great in some aspects, but some guests take advantage and believe they are above everyone else and they don't care what position it puts the hotel they are staying at, at an inconvenience and unsafe positions. Besides that, hotels need to learn that guests know how to play the game of getting what they want without really deserving it. It is easy to get a free night, if you work it right. Hotels need to grow a backbone and realize, NOT all guests are right! Tell guests that an investigation has to be put in place and then any portion of a refund can be given, IF it is found to be needed. Normally, guests realize it is not worth the trouble or they don't want to be found out that they were wrong. 1 hotel I worked at, the owner did that. His hotel was VERY busy and VERY well liked. Sold out all the time. The guests realized he cared for them and their stay. Anyway, I think these rewards and their meanings NEED to be revamped and the guests need to be more aware of what they are all about. They need to realize NOT ALL hotels can accommodate and implement the rewards the same way as others. Maybe the hotel needs to put signs up stating which one they can or cannot abide by. Also, maybe hotels need to be more aware and place signs indicating where they can park or what time breakfast is...NO EXCEPTIONS OR BENDING OF RULES!

My husband and I have been Wyndham owners for years and recently attended a sales presentation that resulted in us upgrading our ownership. During the presentation, we were told that because we had missed a previous upgrade opportunity, we were no longer receiving the full benefits available to owners. We were shown examples of expanded inventory, enhanced booking opportunities, and greater flexibility for regional travel. Based on those representations, we believed upgrading was necessary to maximize the value of our ownership. To complete the upgrade, we gave up our fully paid ownership and took on a new loan of approximately $22,000, along with higher monthly payments and maintenance fees. After returning home and carefully reviewing the financial commitment, we realized the upgrade was not affordable for our family and did not provide the benefits we expected. One of the main reasons we upgraded was the promise of greater vacation availability, especially for East Coast destinations within driving distance. Since purchasing, we have not found additional availability or nearby travel options that justify the increased costs. We also learned that rising maintenance fees were not adequately explained during the presentation, despite being a significant part of the long-term expense. We felt pressured by multiple representatives to make a same-day decision and were encouraged to focus on projected savings and exclusive benefits. Looking back, we did not have enough time to independently evaluate the commitment or fully understand its financial impact. I encourage prospective buyers to carefully review all costs, verify any claims about inventory availability and benefits, and take time to fully understand the long-term obligations before making a decision.

I am writing to you directly because every other avenue has failed us. My name is Brian Werth. My wife Sharon and I are retired seniors from North Mankato, Minnesota, and we are asking you — as the leader of this organization — to do the right thing and cancel both of our Wyndham timeshare contracts immediately. What has been done to our family is not a matter of buyer’s remorse. It is a pattern of misrepresentation, manipulation, and denial of our legal rights that has left us with over $65,000 in debt we cannot sustain on a fixed retirement income. Our first contract was signed in Hawaii while my husband was recovering from devastating injuries sustained in a fall from a roof: two fractured vertebrae, two fractures in his left shoulder, a fractured left heel, and a torn knee. He attended your sales presentation in a wheelchair. Your sales team exploited that moment of vulnerability, promising us the ability to return regularly to Hawaii and use our points in a reasonable timeframe. That promise was false. We later discovered we would not accumulate sufficient points until 2034 — by which time we will both be in our late seventies. We were not provided with a copy of the contract at signing. The version eventually emailed to us did not reflect what we were told. This is not a misunderstanding. This is misrepresentation. When we visited Nashville and struggled to use our points as promised, your team invited us to a meeting that was presented as a solution. What followed was a four-and-a-half-hour session, beginning at 10:00 a.m. and ending after 2:30 p.m., during which we were pressured into signing a second contract for an additional $65,000. We were never shown a physical copy of the contract — all information was presented on a screen. We did not understand, and were not clearly told, that we were entering an entirely new and separate financial obligation while our original contract remained active. We were not given time to review, consult with family, or seek independent advice. We left that meeting believing we had found a solution. Instead, we had been burdened with two maintenance fees, two loan obligations, and a combined debt that is wholly incompatible with retirement.