Wyndham WorldwideReviews of wyndhamworldwide.com

We purchased a Wyndham timeshare after attending what was advertised as a 90-minute sales presentation. The meeting ran nearly three hours, and free hotel nights we were promised as an incentive for attending were never honored. The sales process felt manipulative from the start. We were repeatedly presented with lower prices each time we declined, with a salesperson, manager, and finance representative all taking turns applying pressure. We were told the deal was only available that day. The presentation led us to believe this was a sound investment comparable to real estate, something we could even pass down to our children. We were never made aware that this was a permanent membership with no real resale value. We were told booking Wyndham resorts worldwide would be simple and exclusive to owners. In reality, the website was difficult to navigate, availability was extremely limited, and advance booking was required or fees increased significantly. We were never able to successfully use the timeshare. At signing, we were rushed through paperwork and told copies would be mailed to us later, making it impossible to verify we received everything. A credit card was opened for the down payment without any explanation of the interest rate. Their sales tactics are deceptive, their promises are empty, and the product they sell bears no resemblance to what is presented. Save yourself the frustration, the financial burden, and the regret. Do not attend their presentations and do not sign anything.

I called customer service as a Diamond member asked why did I pay more using points and the customer service representative told me because they are running a promotion for customers so it’s cheaper without using points 🤔 I asked how would I know that and if that makes sense and she said sure!! I mean isnt this a con? It’s definitely a concern!!

I am sharing my experience as a cautionary warning to anyone currently holding or considering an ownership with this company. My situation proves that even if you follow every rule, pay off your contract in full, and attempt to use their own "official" exit programs, you will still be met with a wall of corporate excuses designed to keep your maintenance fees flowing. They publicly market a "safe" and "official" way out for qualified owners, but in practice, it feels like a calculated trap. After receiving this ownership through a family transfer, I decided it was time to move on and reach out for a voluntary surrender. Initially, the representative I spoke with claimed my account simply didn't exist or had been "canceled." However, as soon as the account was finally located, the script immediately flipped. I was told that because the interest is "perpetual," I am legally unable to give it back because the company "cannot take it back." This is a blatant contradiction to their own advertised "Certified Exit" program, which is specifically promoted as a path for owners with no outstanding loan balance to voluntarily relinquish their interest. The most frustrating part has been the shifting goalposts and "business needs" blockade. When the "perpetuity" excuse didn't work, I was told that surrenders are based on internal business needs and that they simply aren't accepting them right now. This effectively holds owners financially hostage, forcing us to continue paying monthly fees for a product we have formally attempted to give back. It is a predatory cycle where the company makes it incredibly easy to enter the system through family transfers but uses every possible excuse—from vanishing records to vague "business needs"—to prevent a legal exit. I am posting this publicly to demand that the company honors its own exit policies and provides the necessary relinquishment paperwork for my paid-in-full contract immediately. To the broader community: be aware that "paid-in-full" status does not guarantee a clean break. They will gladly draft your money every month, but they will fight you every step of the way when you try to walk away from a product you no longer want and have no intention of using.

We attended a timeshare presentation with no intention of buying. We were promised a free week cruise. The timeshare rep told us about points you get to use on trips and states that the points could be used for airline, rental cars and rooms. TOTAL LIE. They can only be used for rooms. The $100+ maintenance fee was thrown in as a last minute item and shrugged of as easily paid for if you used their credit card. ANOTHER LIE. The "free" cruise they promised suddenly had hundreds or "maintenance fees", so its basically worthless.

absolutely terrible service, you guys are a multi billion dollar company, with terrible service, I don't understand maybe you should hire more people for your support team so they aren't this terrible with figuring out people's problems, maybe you should lower the franchise fee cause what am I paying for? to be stuck on the phone with you guys for years to solve one problem, absolutely unbearable. You guys are frauds and hopefully karma comes around and files a huge lawsuit against the franchise, want to see this franchise burn with how corrupt the owners and company is. Absolutely disgusting.

I was at a presentation once because my dad is a member. Somehow they got my phone number in my dad’s account and I keep getting endless spam calls from Wyndham about “my timeshare.” I’ve asked them to remove me from their list multiple times and so had my dad, but I keep getting obnoxious calls.

Had a reservation coming up in a week. Found out that the chain no longer has the property I booked but never sent me notice of selling off. This is for event in are of Augusta. When calling after finding out each agent who pulled up the reservation cheerfully confirmed it until I told them that it was no longer in their portfolio. Asked them where they were putting the reservation and they said that I had to figure it out on my own with new property at the location. Interesting as they still had my reservation in the system. Can you imagine showing up to a property during a sold out situation and not having a room in t he city? Customer care just kept telling me cheerfully that they could not help me and I had to call property (now and IHG property Garner Hotels) who of course had no specific reason to honor as they have nothing in their system. I advised Wyndham and they continued to not take blame or find alternate property of theirs in area to put me at the same rate. Just kept saying we suggest you call the property on your own as a script. What a really bad company. Imagine if this happened to you. For me, IHG found me space and gave me a favorable rate to solve the problem for me. Go IHG. Do not book Wyndham!

Leider das schlechteste Rewards-Programm, welches ich je erlebt habe. Als Diamond Elite Member von IHG und eines weiteren Rewards-Programmes wurde ich als Diamond-Member von Wyndham geworben. Fazit nach den ersten 7 Übernachtungen : 4 mal wurden die Punkte - Aufenthalte nicht gut geschrieben und die anschliessende Kommunikation mit dem Kundendienst dazu ist einfach nur unterirdisch schlecht. Dieser ist nie Lösungsorientiert, oder hilfsbereit und man soll ständig Bestätigungen einreichen, die man teilweise beim Check-Out nicht erhalten hat… Und das alles, obwohl die Aufenthalte über deren eigenen Seite gebucht wurden und ihnen somit alle Daten vorliegen….. Und sie sich damit im Zweifel auch problemlos selber den Aufenthalt und die Zahlung vom jeweiligen Hotel bestätigen lassen könnten. Fazit: Wyndham Rewards ist wirklich einfach nur unfassbar schlecht und unprofessionell.