Wydr StudiosAn inclusive, wide-width specialist footwear studio for people of all body types who have been long overlooked and marginalized by the fashion industry.Wydr Studios thrives on our tight-knit community – our philosophy is 'community-first'. Since our inception, we've had the privilege of closely collaborating with our community and we look forward to using our Trustpilot space to learn and improve.
Wydr Studios (wydrstudios.com) has 489 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Natasha H.
I can’t believe how comfortable these shoes are right out of the box. They are roomier than any shoe I've ever worn, super cushioned with amazing arch support. My toes are as free as if I were wearing flip flops. I can't wait to wear these all day.
Alli
The boots are amazing, I have very wide feet and they fit like a dream. Easy to walk in & my first time wearing them I was on my feet all night standing or dancing. I cannot wait to get more Wydr shoes in my collection.
Terri M.
I unfortunately had to return my boots because they were way too big. I needed them for an event and did not have time to exchange them. Wydr sent me a label and made the refund very easy.
Stephani S.
Needed to return my order due to a fit issue and it still hasn’t been resolved over a month later. The company claimed to be having technical difficulties processing the return and have not been helpful at all. Now I am out the money and the pair of shoes that I returned to them. 0/10 Would not recommend.
Response from Wydr StudiosSep 19, 2024
Hi Stephani, we’re sorry to hear about your experience and completely understand your frustration. We’ve been in contact to resolve this issue and can confirm that your refund has been processed on our end. It may take a few days for your bank to complete the transaction. As a small boutique brand, we greatly appreciate your patience and support as we work through this. If you have any further questions or concerns, please don’t hesitate to reach out to us directly at [email protected]. Thank you for sharing your feedback, we’re here to make things right!
Faith Y.
Shoes are beautifully crafted. Nice styles to choose from. High quality. Shipping took some time.
Jen D.
While the shoes seemed to be well made and were cute, they did not fit. The return process has been a nightmare requiring multiple emails to “remind” them and them asking rounds of questions before accepting the return. I mailed the shoes back at least a month ago. Still don’t have a refund. Not ok. Would never try again.
Response from Wydr StudiosAug 21, 2024
Hi Jen, Thank you for taking the time to share your experience with us. We’re sorry to hear about your experience and appreciate you bringing this to our attention. As a new boutique brand, we’re constantly learning and improving, and your feedback is invaluable in helping us. We appreciate your patience. We understand how frustrating it can be when things don’t go smoothly, especially with returns. Please know that we’ve processed your refund to your original payment method. While it has been completed on our end, processing times can vary depending on your bank. We also recommend checking out our detailed size chart for future purchases, which includes measurements for foot length, width, ball circumference, ankle circumference, and calf circumference. This helps ensure the best fit possible. If there’s anything more we can do to assist. If you ever decide to give us another try, we’re here to help every step of the way. Please feel free to reach out directly, and we’ll make sure you’re taken care of. Thank you again for your feedback, and we hope to have the chance to make it right in the future. - The Wydr Team
Moniqua R.
I purchased a pair of pink Donna Platform Sandals after much deliberation trying to pick a pair of heels for my wedding day. I had looked for months and ordered pairs from other stores with no luck when i was advertised "Wydr", I fell in love with this pair of shoes and purchased them. I got emailed this afternoon saying they had sold out even though i was able to purchase them the day before. There was no other neutral pair of heels in a size 10ww on the website other than a pair of white platform sandals that looked fairly basic, they are sending them to me to try but I am sad as the strap style is different and I don't think it will be the right look or fit. I asked if i could offer anything other recent orders of the same shoe before me and they didn't respond to that part of my email, i also asked if any pairs were returned could i please buy them but I haven't received a response. Before that I had asked if they were planning to restock and they said there were no plans to. It is a shame that there are not bridal options available. Was excited to try Wydr but given it is a $50 shipping fee to Australia and given this first encounter with them I am feeling disheartened and not sure if i would recommend to others or try again. They have said they would return free of charge if they don't suit but time will tell. Update: I put a review on their website of 3 stars for this pair of shoes and it disappeared leaving only 2, 5 star reviews behind, this seems strange and given such can reviews on their website be trusted? Update #2: i got an email saying my review needs to be verified through judge.me before being placed onto the website. Update #3: they said they would update me if they restock.
Response from Wydr StudiosAug 16, 2024
Hi Moniqua, Thank you for taking the time to share your experience with us, We’re truly sorry to hear about the disappointment you’ve felt during your first purchase, especially as you were preparing for such a special occasion. We know how important it is to find the perfect pair of shoes for your wedding day, and we deeply regret that we fell short in delivering that experience. As a new boutique brand, we are constantly learning and striving to improve, and your feedback is invaluable in helping us do just that. We sincerely apologize for the inconvenience caused by the out-of-stock situation. The demand for the Donna Platform Sandals has indeed been higher than anticipated, and while we initially had no plans to restock, your experience and feedback from other customers have led us to reconsider. We’re pleased to inform you that we will be restocking the Donna soon, and we hope you’ll give them another chance when they become available. Regarding your review on our website, we want to assure you that we value all feedback—positive or otherwise. The verification process through judge.me is a standard policy we apply to all reviews to ensure authenticity and trustworthiness. We certainly did not intend to give the impression that we were disregarding your experience or trying to obscure it in any way. Your voice is important to us. We’re committed to making this right and hope that the alternative sandals work out for you. Please don’t hesitate to reach out to our customer service team if you have any further concerns or questions—we’re here to help. We’re also happy to discuss more options or any future restock updates. Thank you for giving Wydr Studios a try, and for your patience and understanding as we grow.
Megan P.
I love being a tester for Wyder The process is easy and I feel like I am giving back to my fellow wide fit girlie's. So far I have been able to help with summer and fall fits and look forward to hopefully helping more. Wyder is doing good things for the fashion industry with top quality shoes!
