An inclusive, wide-width specialist footwear studio for people of all body types who have been long overlooked and marginalized by the fashion industry.Wydr Studios thrives on our tight-knit community – our philosophy is 'community-first'. Since our inception, we've had the privilege of closely collaborating with our community and we look forward to using our Trustpilot space to learn and improve.
Wydr Studios (wydrstudios.com) has 489 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
wydrstudios.com
Website
wydrstudios.com
Category
Clothing & Underwear
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 31% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Great shoes when it comes to support and look but not wide enough.
Response from Wydr StudiosNov 6, 2024
Hi Anne-Marie, our footwear is crafted exclusively for WW/2E feet at the moment. As a new boutique brand, we hope to expand our offerings as we grow to offer additional width sizes (i.e., W/1E, WWWW/4E) as we grow. In the meantime, we do have the capability to craft custom sizes for our existing styles, if that's ever of interest. If so, please contact our Customer Support Team at [email protected] to learn more. We hope you'll give us another chance as our offerings grow.
PA
Patricia A.
Love my sandal and loafer.
The true wide fit.
Response from Wydr StudiosNov 6, 2024
Thanks for sharing your experience, Patricia! We're so glad to hear you're loving your new Wydr footwear.
The shoes are/were lovely; sizing is uneven, one fit well, the other was way too large, even though they were supposed to be the same size. Returning the too large pair was a nightmare. Just getting a return label took many days and I am still waiting for a refund. I know this is a new company, but they need to better manage logistics if they are going to succeed as an on-line retailer. Shoes get returned.
Response from Wydr StudiosOct 15, 2024
Hi Amy,
Thank you for sharing your experience with us. We’re so glad to hear you are satisfied with our shoes, and we apologize for the sizing issues you encountered.
As a new boutique brand, we are committed to delivering the best possible fit, and we understand how important this is for our customers. Due to variations in shoe lasts (molds), some of our styles, such as the Faith Step-In Gore Booties and Astor Mary Janes, may fit differently, which can sometimes lead to uneven sizing. Your feedback is invaluable in helping us improve our products and processes.
We truly appreciate your patience regarding the return label and refund process, and we want to make things right for you. Our Customer Support team at [email protected] is here to assist in any possible way!
Thank you for supporting us as we grow. We’re here to ensure your experience improves moving forward.
AK
Amber K.
Horrible customer service!
I ordered two pairs of shoes. One fit great, and I loved it. The other was too big. I reached out to Wydr to ask for a return label so that I could return the pair that was too big--even offering to just exchange it for a smaller size, and I was met with radio silence. It's been two weeks since I reached out. I am beyond frustrated, given that these shoes are not inexpensive!
Response from Wydr StudiosOct 18, 2024
Hi Amber,
Thank you for sharing your feedback, and we understand your frustration. It seems there was an issue with our email system, and the responses we sent didn’t deliver successfully as intended. We were able to send you the return label on October 12, but we recognize this should have happened sooner.
We’re committed to improving our processes and ensuring this doesn’t happen again. Your experience is important to us, and we're here to assist with your exchange or return. Please reach out directly if you need further assistance, and thank you for your patience.
DA
Damola A.
shipping company did not deliver
shipping company did not deliver
Response from Wydr StudiosOct 18, 2024
Hi Damola,
Thank you for your feedback, and we're sorry to hear that the shipping company failed to deliver your package. We understand how frustrating this can be.
Our team has already reached out via email to offer a solution, whether you'd like a brand-new package sent or a refund, we're happy to make things right for you. Please let us know how you’d like to proceed, and we’ll take care of it as quickly as possible.
We truly appreciate your patience and understanding.
RO
Rochelle
MULTIPLE reviews like this on REDDIT
MULTIPLE reviews like this on REDDIT. The worst company ever experienced. WRONG shoe sent, many emails, all with a BOT. could not get a return label. U.S. SHIPPER has no address, cannot return. Reporting company as FRAUD.
Do not order from them.
Response from Wydr StudiosOct 10, 2024
Hi Rochelle, Thank you for sharing your feedback with us. We're truly sorry to hear about the frustration you've experienced. We want you to know that we take your concerns seriously.
We understand there was some confusion regarding your order. You originally received the Duchess Boots in size 6WW and the Jackie Boots in size 9WW as per the order details. We appreciate your request for the Duchess in size 9WW, and while we were preparing that for you, there was unfortunately a delay due to some of our team being out of the office during a national holiday. We apologize for the delay in sending the return label and understand how this affected your experience.
Additionally, we'd like to clarify that you were in contact with our customer support team throughout this process, not a bot. As a small boutique brand, we’re continuously working to improve, and we sincerely appreciate your patience.
We hope that you might give Wydr another try in the future.
Thank you again for your feedback,
Wydr Studios Team
MB
Ms. B.
Well made but tight.
The shoes are made well. The color was as expected. I ordered these because I had previously purchased the same pair in black. The fit it is not the same from one pair to the other. I don’t know if it’s because of the materials, but the patent leather is definitively tighter. I don’t feel like going through the return process, so I’m going to keep them and see if I can get them stretched a little bit at the shoemaker. This is the fourth pair of shoes I have purchased, and kept. The fit for all of them is a little different. Overall well-made shoes.
Response from Wydr StudiosOct 10, 2024
Hi Ms. Baugh,
Thank you so much for your continued support and for sharing your honest feedback! We’re glad to hear you find our shoes well-made.
We understand your concern regarding the fit differences between the patent leather pair and your previous purchase of a non-patent finish on the leather. Since some of our shoe styles are crafted using different lasts (shoe molds), there can be slight variances in fit, even within the same size. A patent finish on the leather, in particular, tends to feel a bit snugger compared to other materials due to its less flexible nature. We recommend a break-in period or stretching, as you mentioned, which can often help with the comfort over time.
We’re grateful for your loyalty as a returning customer, and we appreciate your feedback. Please feel free to reach out if you have any further questions, and we hope your new pair becomes just as comfortable as your others.
- The Wydr Studios Team
ST
Stacey
I have really wide feet so it's hard to…
I have really wide feet so it's hard to find cute shoes. These are super cute and fit great. Thank you so much, this is a much needed service.
