Wydr StudiosAn inclusive, wide-width specialist footwear studio for people of all body types who have been long overlooked and marginalized by the fashion industry.Wydr Studios thrives on our tight-knit community – our philosophy is 'community-first'. Since our inception, we've had the privilege of closely collaborating with our community and we look forward to using our Trustpilot space to learn and improve.
Wydr Studios (wydrstudios.com) has 489 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Luna
The leather feels high-quality and broke in nicely after just a few wears. They're comfortable enough for all-day wear at the office, and the classic penny loafer design works well with both dress pants and jeans.
Zoey P.
I was a little unsure about ordering shoes online, but these actually fit pretty well. Still, they look nice, and the style is exactly what I wanted. Would definitely recommend, just keep in mind the fit might feel a bit tight at first.
Response from Wydr StudiosMay 27, 2025
Thank you for sharing your experience, Zoey! As a new, boutique brand, we greatly appreciate your review and are glad to hear you're loving the fit of your new Wydr shoes!
Valerie W.
Amazing amazing company. Helped me resolve a return issue so quickly and all over email. The shoes are such good quality and so cute and comfortable! Highly highly recommend as a company and for shoes.
Response from Wydr StudiosMay 27, 2025
Thank you for sharing your experience, Valerie! We're so glad to hear you're loving your Wydr shoes. As a new, boutique brand, we greatly appreciate your review!
Lilia Y.
I’ve never written a review before, but my experience with WYDR Studio was so frustrating that I feel I have to warn others. First of all, the shoes I received were shockingly poor quality – nothing like what was advertised. Cheap materials, uncomfortable fit, and they looked like shoes from 18 centuries . But the real nightmare started when I tried to return them. WYDR Studio only gives you a two-week return window, which is ridiculous in itself. I emailed them five times before they finally responded and sent me a return label. That alone took over two weeks – so they nearly ran out the clock on purpose. Now, it’s been over a month since they received the return and I still haven’t gotten my money back. I've followed up multiple times and all I get are vague, canned responses or no reply at all. This company is a total scam. Horrible products, even worse customer service, and zero accountability. Do yourself a favor and shop literally anywhere else. WYDR Studio does not deserve your business.
Response from Wydr StudiosMay 27, 2025
Hi Lilia, We're really sorry if any part of the process left you feeling frustrated. We never want that for our customers! Your return request was submitted on April 18th, within our 14-day return window, and our Customer Support team responded to you on the same day. That was well within our 14-day return window, so your return was accepted without question. You had also mentioned a quality concern in your first email—and in situations like that, we usually ask for a quick image or video so we can respond take action immediately. But since the shoes had already been returned, we simply needed a short time to inspect them before processing your refund. That refund has since been completed. More than anything, we just want you to feel heard and supported. If there's anything else at all we can do, please don't hesitate to let us know. We're here to help!
NM
Great selection of shoes that are TRUE wide widths. Extremely comfortable and quality shoes. My order shipped out very quickly and delivered within 4 days.
Response from Wydr StudiosMay 27, 2025
Thank you for sharing your experience, NM! As a new, boutique brand, we greatly appreciate your review!
Lilly B.
The quality of the shoe is good for the price. No problems there. For the first time in my life, however, the shoe is too wide in the toe box (never did I think I would say those words!) and generally an overly large fit. It took the shoes a month to arrive so be prepared for the long wait. My complaint is now that I am trying to return the shoes, I am getting the run around. The company simply won't refund my money or send a return label.
Response from Wydr StudiosMay 12, 2025
Hi Lilly! Thank you for sharing your honest thoughts. We're glad to hear you appreciate the quality of our shoes, even if the fit wasn’t quite right. We're sorry to hear about the issues you've had trying to return them, and we'd love to help make this right. We weren’t able to locate an order or any messages under your your name, so would you mind reaching out to us at [email protected] with your order number or the email address used at checkout? Once we have that, we’ll be able to look into this right away and get things sorted for you. We appreciate your feedback and hope we can turn this around!
Andrew C.
I didn't get my items yet. Where is it?
Response from Wydr StudiosMay 12, 2025
According to our tracking records, your package was marked as delivered on May 3rd. We also sent you an email about this, but haven’t yet heard back from you. If you’re still unable to locate your order, please reach out to us at [email protected] so we can help investigate further and make sure you receive what you ordered. We’re here to help!
Cindy
It have been trying for two days to do a return. I have sent three emails but still have not received the authorization. Tomorrow is Saturday so I assume they are ducking my emails until then when they will be closed. I am going to contact my credit card company to dispute the charges. Very disappointing.
Response from Wydr StudiosMay 7, 2025
Hi Cindy, We’re truly sorry for the delay and frustration you experienced. Your return request has since been processed and your return labels were issued. As a small, boutique brand, we’re doing our best to respond to every customer with care and transparency. If you have any remaining concerns, please don’t hesitate to reach out directly to [email protected]. We’re here to help!
