Dianne M.
Horrible experience
The sandals took approximately 2 weeks to arrive. And this was after I had to call to confirm my address to the import company. They apparently looked up my house on Google Maps because they described the front of my house to me, which felt very invasive. The sandals were packaged nicely and seemed well made, though they did not smell like leather and instead had a strong odor of vinyl. However, the instep area was too loose so I decided to return. The return process is horrible. Multiple emails back and forth to even get the return label- which I have still not received. I have little faith I will ever receive a refund. Do better, Wydr. The shoes could be the best ever but the process negates any advantage. I will never order from them again.
Response from Wydr StudiosJul 14, 2025
Hi Dianne, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience didn’t meet your expectations, and we appreciate the opportunity to address your concerns. We sincerely apologize for the delay in delivery and for the confusion surrounding the address verification process. We understand how frustrating this must have felt and are reviewing our import partner communication protocols to ensure a smoother process from now on. Regarding the sandals: we want to assure you that Wydr never uses PVC or synthetic leathers. All of our footwear is crafted from high-quality, responsibly sourced materials, which we hold to a high standard. Your feedback is incredibly valuable to us. We’re always striving to improve, and experiences like yours help us do better!