An inclusive, wide-width specialist footwear studio for people of all body types who have been long overlooked and marginalized by the fashion industry.Wydr Studios thrives on our tight-knit community – our philosophy is 'community-first'. Since our inception, we've had the privilege of closely collaborating with our community and we look forward to using our Trustpilot space to learn and improve.
Wydr Studios (wydrstudios.com) has 489 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
Also known as
wydrstudios.com
Website
wydrstudios.com
Category
Clothing & Underwear
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 31% of reviews.
Latest
Most recent review: October 2026.
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I received my shoes a couple days ago. I was expecting premium shoes, but the qualities is similar to Steve Madden’s. The width of the shoe and toe bed are great. Even with a wide foot, I still have room so I’m glad I sized down. They’re not exactly comfortable though. They did add a little cushioning, but with so many other companies out there, providing memory foam type dress shoes these don’t even compare.
Response from Wydr StudiosAug 10, 2025
Hi there,
Thank you for sharing your feedback with us. We’re glad to hear that the width and fit worked well for you, but we’re sorry to learn that the comfort and overall feel of the shoes didn’t fully meet your expectations.
We take great pride in the quality and craftsmanship of our shoes, so if there’s anything that seems off, we’d really appreciate the chance to look into it further. Please feel free to send us pictures and details at [email protected] so our team can review and address any concerns.
Your feedback helps us continue to improve, and we’d love the opportunity to make this right.
MM
Michelle M.
Returns seem like a scam
Shoes showed up but I needed a larger size, that is when the frustration begins. I received an email response to my request for a Return label with a request for measurements and size request. Then nothing. Over two weeks go by and i commented on their Facebook ads. Have been messaging with someone on their that said they sent the label and gave me the date they sent it. So I sent them a screen shot of the email and that the attachment was just their logo. So then they sent me a return label through the Facebook messenger. It had someone else's name and address on it and bring shipped to somewhere in Canada. The shoes obviously exist but why does the r exchange process seem like a total scam?!
Response from Wydr StudiosAug 12, 2025
Hi Michelle,
We’re very sorry for the frustration you’ve experienced with your exchange, and we completely understand how the process could have seemed confusing.
To clarify, we do occasionally replace customer names on return labels with a forwarding address for privacy and identity protection. This ensures your personal information is not visible on packages in transit. While this is intentional, we realize we didn’t explain this clearly, and we apologize for any concern it caused.
It’s also clear there were delays and miscommunications in getting your correct return label to you, and that’s not the smooth experience we aim to provide. We’d like to resolve this for you right away — please reach out to us at [email protected] if you have any further questions or concerns with your order.
We truly appreciate your feedback, as it helps us improve both our communication and our processes.
MT
Michelle T.
Very difficult to make a return. Still have not gotten a response from the company.
I ordered a pair of boots and when I got them, I discovered that they were a bit too big. But I liked them and they appeared to be well-made. So I placed a second order for the same shoes in the next smallest size. They arrived in a reasonable amount of time and they fit well.
I decided to keep the second pair of shoes, but it was when I tried to return the original order that I ran into difficulty. I emailed the company about the return, as instructed, and did receive a prompt response asking me to confirm my mailing address, so they could send me a return label. However, when I attempted to reply to the email with my address confirmation, the email bounced back, with a message stating that it was undeliverable and the email address did not exist. I tried again, this time typing the company's email address in manually, and my email still bounced back. Finally, I went through the portal on the company's website to contact them and wrote yet another message to them that again included my order number and explained everything that had happened. All of this occurred within the last two weeks, and I still have not heard anything back from the company. It shouldn't be this hard to make a return—especially when the company is selling a product like shoes, that a customer needs to try on to ensure a good fit.
At this point, I'm beginning to feel like I'm getting ripped off and that the company has no intention of giving me the refund for the shoes as promised in their stated return policy. My experience with Wydr has been very frustrating and disappointing.
Response from Wydr StudiosAug 10, 2025
Hi Michelle,
Thank you for taking the time to share your experience — we’re truly sorry for the frustration and inconvenience this has caused.
We’re glad to hear that the second pair of boots fit well and met your expectations in terms of quality. That said, we completely understand how disappointing it must be to have such a difficult time processing your return for the first pair — especially after multiple attempts to reach us.
After checking with our team, it seems that the day you tried to email us, our server was down for a few hours, which we were able to fix within 12 hours. We never want our customers to feel ignored or unsupported, and we sincerely apologize for the delay and the confusion around your return request. Please feel free to reach out to us directly at [email protected] to complete the process if you haven't done so already! Our team is standing by and will prioritize getting your return label and refund processed as soon as possible.
Your feedback is incredibly helpful, and we’re committed to improving our return experience moving forward. Thank you again for your patience, and we hope to have the chance to make this right.
EH
E H.
They've restored my faith in online…
They've restored my faith in online customer service. I placed an order for a pair of shoes and they reached out to me to make sure I was getting the right size, because they don't take returns from NZ. The size I ended up buying was way too small and I was so upset, but they replaced it for a larger size free of charge!
Response from Wydr StudiosAug 10, 2025
Hi! We’re so glad we could turn things around for you! Making sure you have the right size and fit is so important to us, especially when shipping internationally. We hope your new pair is perfect, and thank you for trusting us with your order.
BW
Betty W.
I recently ordered these shoes and they…
Horrible Experience:
I recently ordered these shoes and they took about two or three weeks to arrive. I had to keep emailing them asking where were the shoes? I received one email that the shoes had been delivered which was wrong. I was very concerned with their method of collaborating, because they actually started lying about the shoes being delivered. At that point I emailed them back and told them I was no longer interested in any of their shoes and wanted my money back. They began to tell me the shoes were on the way. This company is ridiculous with lies and deception. After the shoes came on July 8th, I was so disappointed they were extremely big and cheaply made. I immediately emailed and requested a return label ASAP as of today 7/15/2025 I have not received one. My next step is to file a complaint with the Attorney General here in Indianapolis Indiana the office of Todd Rotika. I don’t anyone else to be scammed by these scammers. I will be warning individuals to leave their merchandise alone. They are not a trust-worthy company. Mrs. Betty Watson
Response from Wydr StudiosJul 21, 2025
Hi Betty,
We’re truly sorry to hear about your experience and want to thank you for taking the time to share this feedback. We understand your frustration with the delivery delays and the return process — and we never want any of our customers to feel ignored or misled. We always aim to be transparent and supportive, especially when something doesn’t go as planned.
Our records show that we sent you an email on July 16th with a full explanation and a request to confirm your return address so that we could issue your return label promptly. As of now, we haven’t received a response, but we’d love to resolve this for you as quickly as possible. Please check your inbox (and possibly spam/junk folders), or feel free to reach out to us directly at [email protected] so we can move forward with your return and make this right.
Thank you again for your patience. We’re here to help!
GL
GLL
The cons
The cons: 1- I ordered the Kelly block heel sandal and they're supposedly genuine leather, which I don't think they are. The silver color was peeling off the shoe in a few different spots and it looked like maybe they were worn. 2- it took forever to be delivered. The pros: They're comfy and fit very well. Size down. I usually wear a 10, but the 9s fit like a dream.
Response from Wydr StudiosJul 16, 2025
Thank you for taking the time to share your feedback. We're so sorry to hear about your experience with the Kelly block heel sandal — this certainly doesn't reflect the level of quality we aim to deliver.
To clarify, we do use genuine, high-quality leather for all our shoes, including the Kelly style. The silver finish is a metallic film that is bonded to the leather — a standard process for achieving that kind of shine and color. It’s designed to be durable and standard wear shouldn't lead to peeling. Please feel free to send images of the shoes to our team at [email protected] – our team would be happy to take a closer look!
We're really glad to hear the fit and comfort worked out well, and thank you for sharing your sizing tip!
JB
JB
Amazing Customer Service!!!!
I ordered the size I thought would be best, but the shoes were too large.
The return policy was very easy to follow, and customer service support was amazing. Email responses were extremely prompt, polite and helpful.
Replacement shoes were received quickly and are absolutely perfect. Great fit and quality.
Highly recommend you give the team at Wydr a serious look if you are needing a great pair of shoes.
XG
xanthe G.
Sizing is off.
The Width isn't true to size and because of this I would need a bigger size and you stop at 12WW.
Response from Wydr StudiosJul 14, 2025
Hi Xanthe,
Thank you so much for your review and for sharing your experience. We’re sorry to hear that the width didn’t meet your expectations — we know how important comfort and fit are. All of our shoes are made true to a 2E (WW) width standard, which works well for many, but we completely understand that fit can vary by individual. We're actively working toward offering more width options in the future to better serve our customers.
In the meantime, we encourage anyone with specific fit needs to reach out to us with their measurements. Our team is always happy to recommend styles that may work better based on individual sizing.
Please don’t hesitate to contact us at [email protected] — we’d love to help!
