Wydr StudiosReviews of wydrstudios.com

Customer service leaves so much to be desired. I ordered two pairs based on the measurements posted for specific event approximately more than 6 weeks away. Initial shipping took forever, coming from China. I finally receive the shoes and they are way to big. I reached out about a exchange. Slow response back, offering to help me find the right size. I do a better job of measuring and shared it with customer service, again emphasizing I needed these for a specific date. They did not provide any guidance or support on the best size nor did they recognize my impending deadline. Return label slow to be sent. And it turns out, I have to send the shoes back and they inspect them before they will ship my exchange. I ask to switch to a return so I can order the right size and still get them by the date needed. It was clear I wouldn’t get the exchange replacement in time. I am told no, once an exchange is initated, it cannot be changed. Again, they make no mention of or acknowledge my upcoming need for these shoes. Given this experience, I was absolutely not reordering. I went to the mall and found something that was good enough for what I needed. I shipped my return 2-3 weeks ago. No word on if the return was received or an update on my exchange. I’m praying the exchange shoes just magically appear on my doorstep.

This was my first time purchasing from WYDR. My new shoes are lovely, of good quality, and fit my wide feet well. They arrived in a timely fashion and were well-packed. It's nice to find cute dress shoes in women's wider widths.

I’ve had a pair of boots and now a pair of heels. The boots were the first ever pair of boots that I could take out of the box and zip up with no trouble. I literally cried trying them on. The heels were very comfortable. I wore them to Mardi Gras ball and was able to stand and dance the entire time!

I would give 10 stars if I could! Product was exactly as described and even better than expected. On top of that, customer service is stellar. I needed to exchange for a different size, and the help I got was incredible. Every email exchange was like a personal conversation. Instructions for exchange were clear and it was made very easy! Highly recommend WYDR, not only are they amazing, but they have shoes for very hard to find sized feet!

I have received two pairs of shoes from Wydr so far, and in both instances, I misjudged my size and had to make a return. Support was top notch, and the shoes are comfortable and cute. I have a wish list going as well. So happy to have found a brand that understands that all feet are not the same, and that accommodates a wider foot. A+++

Customer service was very patient with me despite ordering the wrong size twice and made it all seemless. They do not supply Package labels in Aus for returns but they fully rembersed for delivery fees. 10/10 Thankyou Wydr

I was excited to find your website. However, the shoes I ordered did not meet what I needed. I have been waiting for a return label since the beginning of January. I hesitate to purchase anything else until this matter is dealt with. I have sent in all the information requested multiple times. While I receive all of your emails telling me about your sales and new merchandise I have yet to receive that return label. I ordered the shoes 12/29/2025. I received the 1/6/2026. I requested a return label 1/8/2026. It is now 1/27/2026. Please take care of this. The return policy is 30 days. If this takes me past that time because I'm waiting on you then I will consider this website a sham by giving me invalid information.

I have been really happy with the fit and quality of Wydr shoes. I have bought more than five pairs over the past couple of years. The Sam penny loafers are probably my favorite, but I’m also really happy with the oxfords I recently bought. I can wear them all day at work, take walks during my break, and my feet don’t hurt afterwards. Shipping can feel like a long time, so I try to assume about two weeks. Customer service is responsive, and they seek out feedback. I also like that they have styles which feel current but aren’t exact replicas of what every other shoe brand is selling. It’s hard to find cute shoes in a WW width, but Wydr has been a great option for me.