WubenlightReviews of wubenlight.com

Bought the Wuben X1 Pro and it has exceeded expectations. Great build quality, excellent UI and very powerful when you need it. Also like the direct to moonlight mode when holding the button down from off regardless of previous light setting. Very good for not waking up the family at night. Highly recommend.

I purchased a Wuben L3 in 2025. After 7 months it stopped working. I emailed Wuben customer service and they asked me to send a video showing the issue, which I did. They emailed me asking if I had unlocked the torch which I then tried unsuccessfully to do. I emailed them again and three days later. I’m still waiting for a response. I have followed up multiple times and they are ignoring my emails. Still waiting for the promised flashlight 3 weeks later. Follow up. So Angelina Zhang from Wuben replied to my review, promising me a replacement flashlight. Its been 2months and I’m still waiting for the promised flashlight. Still VERY unimpressed by the poor service from Wuben

Update 22 aug 2026: I’m updating my review as I’ve changed from “disappointed” to “impressed.” I was contacted by Wuben customer service, who handled the issue directly. They sent me a new product at their own expense within a few days, plus a gift. The new G5 has solid product quality. The gadget is awesome. The care provided by customer service was impressive. Although it took a little time to receive a response, the service received was outstanding. What a great service. Previous review: Disappointing product quality and customer service. I ordered a Wuben G5 on May 3 as a gift from wuben.de. The item was advertised as being delivered within 3–5 business days, but after 7 business days I still had not received it, so I had to buy another flashlight from another brand. When the G5 finally arrived, the rotating lamp head was visibly misaligned/tilted. Although the flashlight works, this is not acceptable to me, especially for an EDC gadget where build quality and precision are part of the value of the product. I contacted Wuben customer service and provided pictures. Their reply was that “a very small number of G5 lamp heads may have slight tilting,” but that this was “within the normal production range” and “not a product quality issue.” They first offered me a 20% discount on a future order, which I refused. I asked for a replacement, but they confirmed that I would have to return the product to China at my own expense. I am very disappointed that Wuben considers this an acceptable margin of error. Unfortunately, I do not. Based on this experience, I will not buy another Wuben product. I do not recommend Wuben.

I wanted to buy directly by them to be fair to the producers, but it was a bad idea. Bought two identical white G5 flashlights a year ago. One is working fine at the moment, the other stopped working the first months, seemed like it charged but no way of making it work. Had it laying arround until a few days ago, when I emailed support to ask for a solution. They asked for a video, confirmed the problem, and sent me a discount link to buy another telling me that it was to pay for the shipping, which funnily enough was 9.99 that is quite a commercial used price... So yeah, the G5 that works it's quite usefull, the other one ends up being dead weight, or a 133% price G5 that may work, and definitely won't have support if something goes wrong. It's a pitty, but if you want one go to amazon o aliexpress to be safe.

My order came very quickly after the order was placed. The product works incredibly well. Has a good weight witch I like. I'm a maintenance technician I use my flashlight a lot the battery lasts great I use it on a 12 hr shift without any charge. I've ordered other products I'm very happy with those as well. I'll definitely purchase other products.

Bought a Wuben L3 on Amazon June 2025 and stopped working recently. Contacted Wuben amazon rep. sent a video and receipt of my order number and got NO where. I just wanted a replacement or have it repaired. They requested I send it to china for repair I said that’s unacceptable. Then the rep said they could give me a discount on a new flashlight because they didn’t have any L3 models in stock because that model will is being replaced. This is the wrong way to address a customer’s problem with a defective product they manufactured.

Auf Truspilot habe ich geschrieben: Ich habe die Wuben x4 gekauft und schnell erhalten. Mit der Taschenlampe bin ich zufrieden. Noch nie eine so kompakte und leistungsstarke Taschenlampe gesehen. Nicht zufrieden bin ich mit der Fahrradhalterung, die ich mit erworben habe. Eine Montageanleitung habe ich nicht gefunden. Anhand der Bilder im Internet muss ich mir die Montage zusammenreimen. Schlecht! Als ich sie montiert hatte, was ein bisschen fummelig ist (die Schränkchen sind sehr kurz), konnte ich den Schlitten nicht ganz auf die Halterung bringen. Ich bekomme ihn gar nicht bis zum Einrasten. Wieder wegbringen geschieht nur mit "Gewalt". So ist das nicht zu gebrauchen! Erst nach ca. 20 Minuten herumschleifen passt er nun halbwegs.

Dont order nothing from these guys! Ordered wuben g5 2months ago and still waiting. No answers from customer service!