The Wall Street JournalReviews of wsj.com

I wrote the customer service because it currently does not show further data of stocks, which it did some days ago. I wrote them, that this issue is regarding publicly available data on their website and not regarding an account or subscription. In the contact form I chose that I don't have an WSJ account. And the only answer is, that they could not find a subscription with my e-mail address and therefore cannot help. After writing again, it was forwarded to right department and some hours later the bug was solved. regarding the news of the WSJ: Not trustable as it's full of negativity, alleged scarcity and irrelevance for my life.

I signed up for an "introductory rate" of $1/week for WSJ digital. After 12 months, it switches to $38/month plus taxes ($41.82). Shame on me for not reading the fine print and realizing the price increased 10X!!!! My wife pays the bills and did not ask me about the charge for 6 months. I cancelled today and am upset at such a bait and switch!!!!

I was surprised to see such a bad rating for one of the most reliable and well-known newspapers. Okay, there are not many reviews, I guess people just don’t bother to write reviews for one of the most popular mediums. I appreciate that the Wall Street Journal keep its style of providing long and high-quality news analysis. While everybody else focused on writing short news and clickbait titles, they kept their standards high, respecting the basic postulate of journalism - being objective and informative.

Subscribed to WSJ and cancelled in December, 2023. The WSJ continued billing me in January, 2024. I emailed the journal to ask them to stop. It didn’t. I got billed again in February. I called customer support. They refused to refund two months. All the while, I could not access the WSJ due to my earlier cancellation. Scammed and no recourse on my side.

Subscription Billing Scam = I subscribed to the WSJ digital bundle for $10 per month (a one year promotional lower rate offer.) Two weeks before the end of the 12th month the WSJ charged my credit card $49.99 as the new monthly rate, beginning a 13th month. The central problem is that I did not renew or agree to have my card charged at the higher rate, and the year I subscribed for had not yet expired when they processed a much higher payment for themselves. Luckily I had marked my calendar to call (as they require) in order to cancel one week before the end of the promotional period. I called and told the customer service rep that I wanted to cancel, and I wanted them to issue a credit as a refund for the $49.99. because I did not want to renew at that monthly rate. The CS rep informed me that he was not authorized to issue me a credit and there was nothing he could do about it. I explained that my subscription period had not expired yet, and the terms of my original deal explicitly stated "You can cancel anytime." Still he would not budge. So, I said I want to talk with a supervisor. I got one on the line after holding for over 25 minutes TWICE! Ms. Supervisor said the same thing: NO REFUND. No cogent explanation was offered. No reference number could be provided to me as a complaint ticket tracking number. Nothing to assist me in resolving this directly with WSJ was provided. So, I had to jump through hoops with my credit card provider, explain it again, provide evidence of the fraud, fill out a long form, etc. ADVICE: If you ever accept one of the attractively priced WSJ promotions make sure you mark your calendar to call and cancel your subscription at least 1.5 months in advance of the expiration. I looked at the 12 charges on my credit card history and found that, beginning in the 7th month of the term, they shaved 3 days per month off the monthly billing cycle, which effectively advanced the annual renewal date by 15 days. This is fraud, in my opinion.

I was also caught by the $4 switch to a $38.99 rate. However, the WSJ behaved in a dubious manner as far as I am concerned. My $4 subscription started Sept. 6, 2022. The welcome letter stated that the subscription would renew at the end of the 12 month trial at $38.99 per month. (It also stated that there is a "no refund" policy.) So, I set a calendar event for Sept. 1, 2023 to cancel the subscription. My credit card was charged on the 7th of each month between September 2022 and April 2023. However, in May and June of 2023 my card was charged on the 5th. Then in July, it was the 3rd. For August, they charged the card on July 31st. Then, before I had a chance to cancel the subscription, they billed me for $38.99 on August 26th. I cancelled the subscription online and was informed by email that my subscription would expire at the end of September. I am calling customer service Monday morning but I don't expect any different response from what others have experienced. That's an awful billing practice - changing the charge date over the last 4 months so you fall into this trap. I will follow up by filing complaints with the BBB and the FTC.

I enjoyed my digital subscription. Cancelling required a phone call but the process was dead easy and quick. I would subscribe again in the future if I need to read more on the financial news. I don't understand all 1 star reviews, is making one phone call that lasts 3 minutes that difficult?

Once subscribed, cannot teminated! No cancellation button in the app and web portal. No response to cancellation email. No cancellation via phone call. I tried all these but eventually failed. I had to terminate my credit card to stop the charge. Here's what I went through: When I called their US hotline, I was told to call the HK hotline as I am in Asia. In my first call to HK hotline, they suggested that I cancel via web portal as I cannot cancel via the app that I signed up with. When this failed, I called the second time and was told to write in to the email address in the WSJ website - but no one responded to my request for cancellation and they continue to charge me. Finally, I called my credit card company and I was told that only way to stop this after all else failed is for me to terminate the credit card which I did.