The Wall Street JournalReviews of wsj.com

Signed up for print and e version. Never received a print copy. Canceled whole thing 2 weeks into subscription

As others have written in here, this service is impossible to cancel. I have tried to do that via e-mail but they want cancelling to be done via phone. And when I have called them they have promised to cancel the subscription and refund the last payment but they just never do that and my credit card keeps getting charged (this has now happened over a year)! I now understand why it is convenient to ask to do this only by calling them because then you do not have anything in writing. And I don't even have an account for them so that I could read the articles!!!! So there is no active account for me (therefore I have no product from them) but somehow they always justify charging my credit card!

I subscribed to the WSJ because a lot of news out there is inflammatory and biased. WSJ had articles that seemed more even handed, and I appreciated that. After $4/month for a year, I got my first warning email saying my monthly rate would be $39/month, starting in a few days. Turns out I'd been charged the new rate for the last 2 months without warning. I called the WSJ, and they refused to give me a refund for increasing my monthly payment tenfold without proper warning. They gave me the usual run around, offering the absolute "lowest possible offer" which wasn't, since they kept "finding" a better one when I rejected the last one. Can the integrity of their journalism be safe when their sales tactics are so low? I wont be signing up with them again.

Delivery is atrocious, when it's delivered at all. I'm supposed to get the paper by 7am. Today it was delivered at 8:30am EDT. The call service is no help and now, all of a sudden, more than 1 phone number is associated with my account, so I have to put in my 12-digit subscription number to even speak with someone. Frankly, the issue of non- or late-delivery has been "escalated" so many times, the automated system won't even let me report it that way. I have to speak with some inane person calling me "mum" who promises to do something about this. This has been going on in Miami Beach, Florida for months now. I see the Sarasota, FL reviewer and feel your pain.

Unable to get credit for a missed delivery. There does not seem to be a way to get a credit for a missed delivery. Is there?

Called to cancel, since that’s the only way you can do so. He tried to offer me other deals, etc. finally agreed to cancel my subscription. The next day I received an email saying I was resigned up for a subscription. They do have good articles, but not worth this hassle

I cancelled my digital subscription of $4.48 per month on their website and I have a screenshot from mid December 2023 showing "subscription expiring soon". I did not renew and assumed that this terminated the subscription. There was nothing on the page about autorenewal. Customer service told me when I complained that its impossible to cancel a subscription without phoning. How would I know this since I was also on the same day able to cancel a cheap Barrons subscription successfully online without phoning. So I ask them how would I know I had to phone and why did they renew the subscription when their website stated my subscription was expiring soon. He said I would have had to read their terms of service - in other words - I would have to delve into the fine print. As of two days ago when I discovered these large erroneous billings of over $60 Canadian per month for 3 months I looked at my account and it states "subscription expired" and yet WSJ support says my account is still active. There is no customer service. The support person did not listen to me and was unable to explain why "subscription expiring soon" and subscription expired" means the exact opposite in the world of WSJ What a disgraceful outfit. Expect the worst

The Wall Street Journal is a great paper but their renewal process is super shady and underhanded. I can't believe a company like Dow Jones operates in such a way. I received an email notification that my annual "promotional rate" of $8 a month was set to expire in 3 weeks. I called to renegotiate my rate because it was set to go up to $43 a month! When I logged in to look at my account I saw that they already charged me the new exorbitant amount for the Jan and Feb. I called and they refused to refund me. Crazy! I told them I only got the email notification yesterday. They said there are no refunds. Awful business practices! I tried to take the phone survey after my unsatisfactory call with customer service and the stupid survey call got disconnected. UGH!