The Wall Street JournalReviews of wsj.com

Scam practise when it comes to cancelling your order. Can't be done online, requires you to call at stupid hours - unbelievable.

Great newspaper. Terrible customer service. Required call to cancel the service verged on customer abuse. Had to suffer through 20 minutes of appeals and offers and required to provide multiple information items to cancel. What a miserable experience. What a shame. You'd think a business paper would be more attune to customers.

Once you sign up they make it very difficult to cancel. There is no online option to cancel but instead you have to call through to their call centre. I was sucked in with a lick-bait headline and luckily I set myself a reminder to cancel, but they hide the option and prey on people who aren't persistent. I've been caught too many times by scam artists to let them get away with it. Shame on you WSJ.

I'm yet another sucker for their awful subscription scam. I contacted them to cancel my subscription in March of 2021. I made it very clear that I hadn't even logged in once in almost a year and already wanted a refund. Unfortunately I didn't keep close track of my account to make sure that cancelation went through and they've bene charging me ever since – almost $1000 since then of their insane $39/month rate for a digital subscription I've literally never accessed once. Customer service was a nightmare. As others report, they refuse to budge on any type of refund whatsoever. And they refuse to connect with a supervisor. Awful. I feel extorted. I can only pursue dispute through my bank now (which might be another waste of time). Avoid at all costs.

I learned today that Fox News owns the Wall Street Journal. Goodbye Wall Street Journal. Bad association spoils useful information. 1 Cor. 15:33

Delivery service is an ongoing problem, this time lasting nearly a month. Neither the Customer Service nor Support Department can come up with a solution to get my paper to me, let alone on time, but they're very good at sending boilerplate apologetic emails. I've not been able to communicate with the same person about the issue so it's starting from scratch with each attempt. Nobody can give an explanation for non-delivery. I tried to cancel my subscription yesterday but got a Customer Service commitment that I would get my paper today. Didn't happen!

no consistancy in delivery. they dont care or follow up. 10 missed days in one year. customer service is non reponsive.

Can't cancel. When you call is you get some guy in India who can barely speak English and they just lie to you. They say they will cancel, but they do not.