The Wall Street JournalReviews of wsj.com

This may be the first negative review that I have ever left online. I'm making an exception to that policy because of my terrible experience with WSJ. When I signed up for a subscription to access one particular article, I never imagined it would be this difficult to cancel. WSJ doesn't allow subscribers to cancel online. The only way to cancel is to call them. That in itself is annoying but would not merit this review. Following WSJ's cancellation instructions, I called yesterday, was on hold for 30 minutes, and then connected to a person who was--for some inexplicable reason--unable to cancel my subscription. I asked for a supervisor and was subsequently disconnected. As I write this, I am on hold again waiting to speak with someone to cancel this subscription. So far, I have wasted over an hour trying to cancel. WSJ misrepresents its cancellation policy online, making it sound as if it's an easy process. It is NOT.

DO NOT PUT YOUR CREDIT CARD ON THIS JOURNALS WEBSITE EVER!

A freaking scam! Could not cancel my pricy 40/month subscription living in TN. Do not expect to get through to anyone the moment you hit cancel on the teleprompter you will be disconnected. How are you supposed to cancel? Well, seems like you do not want consumers to ever have that right. SHAME ON YOU WSJ for being greedy and misleading on customer trust.

Why in 2020, we still need to call to cancel subscription? why are you trying to keep billing people who doesn't want to be billed.

I signed up for a WSJ account as a grad student for a paper I was writing. They offered me a deal to subscribe for $1 for the first month. After taking my money, they prevented me from logging in, claiming that I had not sufficiently proven that I was a student. I assumed the transaction had not gone through until a month later I see that I am being charged $20 for an account that I have never accessed.

Extremely difficult to cancel subscription, entirely by design. You will not be able to cancel your subscription online. I had to sign up for a college course unfortunately. Glad I never have to read their garbage opinions anymore.

Absolutely scam!! Only realised the renewals having been running for months after notifying by Amex. When trying to cancel the subscription, they make it absolutely difficult to cancel especially if you are not residing in the US. The country toll free call provided by their 'Help Centre' chat bot is not working at all. Three attempts to call their one and only 'cancellation number' but one call was sent to customer service survey in the middle of the conversation. Also, their US CS hotline operators keep asking odd security questions like what is my US zip code knowing that I registered with my UK address. When speaking with the Subscription Team, the agent, Oscar (refused to give his real name) was arrogant and unfriendly. No decency even to recognise those unauthorised renewals let alone refunds. He murmured when I was speaking. No respect to paying customers whatsoever. Absolutely shady company. Enrolled by accident. Definitely don't fall into the $1.20 trap and please spread the words.

It's a trap, they have eliminated ways for you to unsubscribe.