Helped me out with about a dozen questions, all within 24 hours, all included in the base price. Great service all around!
SP
SOBOX PARA B.
Wpdating plugin não funcionou !!
Wpdating Simplesmente Não Funcionou !! Comprei Wpdating Plugin e Instala e Desinstala e continua sempre faltando alguma funcionalidade, Depois de semanas tentando resolver acabei desistindo, pra não sofrer mais stress pedi a devolução do pagamento pois acreditei na política de reembolso, não recebi a devolução do dinheiro, obtive como resposta que o tema está em perfeito funcionamento e mandam configurar plug-ins e plug-ins e não presta, hoje não tenho nem o plugin wpdating nem o meu dinheiro.
ER
Erik
Very nice experience
Very nice experience
This plugin meets exactly our need, and thanks to the excellent support of the team, we start a new experience with a lot of confidence.
Being listened to and taken care of when necessary, gives us the confidence to continue working with this fantastic Plugin and team.
Erik
MariageAfroDating.com
PL
Peter L.
These people are an absolute joke
These people are an absolute joke, I accidentally purchased the the complete plan instead of the platinum package, so they made me pay $49 for the lavish theme and then pay $79 for installation that was done very poorly, icons missing, text appearing under the slider causing it to squash the photos. I emailed them 4 times before i finally got this fixed, Don't even bother asking how to do anything like edit pages other than the front page, because they just ignore you. Their knowledge base is so out of date that pretty much whatever you type into the search box, you get the same answers and all the answers are over 2 years old. You have to be a member to be able to see this, but it looks like they have turned the knowledge base off to people leaving comments there because there is a LOT of bad comments on there ignorant attitude towards their customers. There documentation is scant to say the least and their video tutorials? well just forget about it. out of date and really don't tell you anything, that is if you can find them. In a nutshell, There is no customer support unless you hound them and the problem is to do with there programming (and there's plenty of programming problems). If you need help in how to configure their plugin....... Forget it, they just ignore you.
There are a lot better companies to deal with i can assure you.Save your money and your heartache and buy somewhere else.
An update, since posting this review, I have received some customer support from wp-dating,(pretty much on the same day as posting), They did ask that i take this review down, which I am not prepared to do until I'm sure these people will continue with their support.
Response from WP DatingJul 28, 2017
There is a certain price for the installation package except for the Platinum package. This is not a hidden cost, It is clearly stated on the pricing page.
We have a thorough meeting with our support team after you posted the review and we found that support team is fully engaged in your ticket. We have replied to your tickets as soon as possible. We agree that it took some time but we want you to know that before we give you the answer we test it thoroughly and some queries need to be researched by our support team that is the reason it took some time otherwise we think it was on time.
We can be sure that we have accessed your queries and provided with the solution.
To the far extent, our support team was dedicated to your support. Thank you for your feedback we take it seriously and try to improve for the value of the customer. All our valued customer are important to us. There was a small misunderstanding between us, I hope all the problems are resolved.
Thank you.
LA
lisa A.
Great theme for a great price.
The theme is very good indeed and is extremely customisable for the price. I have been able to achieve quite a lot with the theme. I shopped around and this was the best theme for the best price - you won't find better.
Big let down for me though, which I found out too late and after losing 50% of my potential first month's subscriber base, which was over 40 people, is that the theme doesn't allow user's to choose their own password on sign up, instead it generates ones automatically and sends it to them via email, this then means half of my potential customers never finished signing up and completing their profile! Wpdating instead ask you to spend an extra $15 or so on an add-on so users can create their own password on sign up. I have since paid for this and now retain 100% of my sign ups.
The customer service is very good and they look after you but is limited to a certain time of day as I believe it to be in India but I am not 100% sure of this, but the guy is very knowledgeable and always very helpful.
I do highly recommend the company and the theme even though I have had a couple of teething problems at the start.
DV
Djé van der H.
Lots of issues but tech support fixed all in the end
AFTER ALL TECH SUPPORT FIXED AND IS STILL FIXING ALL THESE ISSUES.
SO FINALLY IN THE END I CAN SAY THAT I AM SATISFIED AND MY EXPECTATIONS UPFRONT HAVE ACKNOWLEDGED ACCORDINGLY THE PRICE-QUALITY BALANS OF THIS WP DATING PLUGIN.
BUT FROM START THERE WERE TOO MUCH BUGS, ISSUES AND STRUGGLES WITH TECH SUPPORT MENTIONED BELOW.
I am very dissapointed in this product wp dating plugin.
Because I payed 269 USD, but I get lots of BUGs, I needed to send already 50 !!! support tickets for this and get unprofessional very bad support so most isdues still not fixed after almost 2 months.
For almost every feature is needed an extra payed offered addon which are not inclusive my most expensive package.
Besides lots of features depending on 3rth party plugins or account which are not free and charged extra too.
Payment gateways can only be used by some random globally big payment providers which are not the best and not the cheapest in offering online payment methods.
Furthermore the offered Themes and plugin are not developed accordingly WordPress conventional development standards.
Lots of BUGs in languages without support to fix it, while they are managed by the most bad & worsed wp language plugin qTranslate and support only direct issues to them to solve.
Zipcode system is developed generally while every country have an unique zipcode system and so unusable in for example The Netherlands.
States from countries are not included and zipcode search only work in combination with 3rth party Google API and are not automaticly updated once in a periode with latest new zipcodes.
States and Cities are not connected so this function only works right seperately and combinations are not possible to set.
Also the coding quality is very amaturisticly, very big coding and so much outdated written in so very low quality so customizations very hard to realise without an external developer ..
.. and than even for professionals hatd to work with.
And so I can go on a little while and in other words:l his plugin is:
A big joke, nothing to do with the WordPress system conventional concept and technical support even a bigger joke !!
So if you aim to make a proffesionally dating site ..
.. please reconsider if you will purchase this poor plugin !!
Response from WP DatingJul 11, 2017
Others plugin cost above $ 600. comparing other plugins, our plugin price is very reasonable and competitive considering the different features included in it. We think this is all about what you can make out of it. You can compare what another similar plugin provides and their cost in the market.
We accept Paypal, Paypal pro, Paypal advance, authorize.net, Visa, Maestro, iDeal (with targetpay.nl), Bankwire, Cheque Payment and Stripe and ccbill as our payment options.
Whereas we use iDeal for the Netherland which is one of the cheapest and best payment gateway.
Talking about the theme, our theme is premium theme developed by professional developers with lots of hours spent on enhancing its usability and productivity. We make sure that it follows and adapt the WordPress development standards.
We use and recommend qTranslate X because it is one of the widely used, reliable and free WordPress plugins so that our users don’t have to spend more on a Multilingual plugin. We want to make clear that we don’t have any hidden motive on using this plugin. The sole reason is for the benefit of users purpose.
Everyone has a different perception about particular things. You might perceive in some way and others in different. Our coding is good enough it depends on how you benchmark your expectation. Wordpress is used by lots of users.Some find it a great platform and some don't. It depends on how you can utilize it. For eg, you can refer this link https://stackoverflow.com/questions/1481631/why-is-wordpress-considered-to-be-poorly-programmed
We got 15 tickets per day from you and we have assigned our one support member for you only with high priority. As you know that there are also other tickets to reply but since you are facing a problem and we are getting high no of a ticket from you, our team's dedication was focused on you so we were able to respond to 15 tickets on a single day. If you think that doing this is a joke then we will look further into improving our support.
Thank you,
FL
Freddie L.
I bought the WP DATING Pluggin
I bought the WP DATING Pluggin some four years. In that time I have chopped and changed my mind over which site I am going to use the pluggin on, I have had my email address changed and lost the details to the original one, as well as having a computer blow up on me thus losing the program all together.
WP DATING have always been there to guide me through any problems I have had and help me keep the pluggin operational and up to date.
In this day and age there is a vast majority of companies who want to make a fast buck who would not be so helpful. This alone deserves a 5 star rating. However it is not only the above the fact is WP DATING Pluggin does exactly what it says it does, once again alot of pluggins do not. So if you are looking for a dating pluggin , I totally recommend WP DATING PLUGGIN.
JO
Jorge
This is a great plugin
This is a great plugin. The guys at WPDating are also a great help and they will definitely communicate with you. They are always prompt when you send them a question and they are always willing to help with any questions or problems that you may have! I have no complaints with WPDating team. I would definitely say they are LEGIT and the DSP Plugin is great way to start your dating site.
Best,
JM
