I have had my website since around 2023 from WP dating . They have grown positively and the customer service is second to none. Brain in particular has always been on hand when I’ve struggled and they are always rapid getting back to you when dealing with any issues or when you need help, with same day responses which is crucial when you have an urgent issue and running a website with such a big audience. I am not computer savvy and still learning how to navigate a website and set everything up. There have been a few times I have clicked something and I have done the wrong thing which could have had a negative impact on my business. I messaged Brain late on an evening , woke up the next day worrying about the fact members wouldn’t be able to use the website and Brain had already rectified my mistake and the website was functioning properly again, Brain has literally been a god send for me as a pc novice and a first time business owner. I literally could not have done what I have done without these guys help , either guiding me through or actually physically solving problems. My website is now running smoothly and set up how I want it and is now ready for advertising. If you are thinking of setting up a business with a website, I’d definitely recommend WP dating for their customer service alone , but apart from that the themes you can choose from are very good for the money with a good choice of add ons to improve help your business.
Response from WP DatingJul 30, 2026
Hi Sarah,
Thanks so much for your wonderful review and for being a valued customer since 2023!
We're delighted to hear that you've had such a positive experience with WP Dating and that our support has helped you throughout your journey. Starting and running your first online business can be challenging, especially when you're learning everything along the way, so it's incredibly rewarding to know we've been able to make that journey a little easier.
Brian will be especially pleased to read your kind words. He takes great pride in providing fast, reliable support, and we're glad he was able to resolve your issues quickly whenever you needed assistance. We understand how important it is to keep your website running smoothly, particularly when you have an active member community.
It's also fantastic to hear that your website is now set up exactly the way you envisioned and is ready for advertising. We wish you every success as you grow your business, and we're always here whenever you need us.
Thank you once again for your trust, recommendation, and support. We truly appreciate having you as part of the WP Dating family and look forward to supporting your continued success!
NH
Nick H.
Unusable Product With Missing Core Infrastructure. Refund Denied
Purchased their flagship 'Intimate' template back in May. Out of the box, core advertised features—including user registration, database update functionality, and critical password reset flows—were entirely broken or completely non-existent. Support explicitly admitted in writing via email that these core features were 'not integrated into our software' and would only be included in a vague future build. When a refund was requested after 8 days of zero progress, the merchant (based in Bishkek) refused and launched an aggressive campaign demanding root-level access to private servers. Federal and state regulatory complaints have been filed regarding the transaction handling. Avoid if you require a functional commercial template. At the time of my purchase, they didn't use Paypal for transactions (Paypal is consumer friendly). Within 24 hours of Trust Pilot allowing this review, WPDating reported it as "Harmful/ Illegal Content. Trust Pilot reinstated the review within hours. Merchant continues to refuse a full refund, claiming it will 'harm' their business despite their failure to deliver the core product advertised. ****As of July 30, 2026, WPDating's public response to my review is entirely theatrical. They are insinuating I am being unreasonable, claim they are here to help and have issued a public offer for a full refund despite privately refusing any sort of refund because they are a "small business" and that it would "hurt" them. As previously stated, they initially tried to get this review removed but failed. WPDating has admitted in private correspondence that core features were missing at purchase and deferred to a "future version." They are using public PR responses to dodge accountability for a broken product and have no respect for former customers like myself. Buyer beware!*****
Response from WP DatingJul 30, 2026
Hi Nick,
Thank you for sharing your concerns and sorry to hear about the problem.
You acted like our competitor, because you came to our site, purchased a package and asked for a refund without any valid reason then posted negative review immediately to harm our reputation.
If you would have contacted us and asked for a help then we were always there to help you free of cost. There is no fee for support. But instead of asking for a help with our support, you directly asked for a refund which we cannot accept. Because we are very much confident with our product and can guarantee there was no such issue you mentioned.
We do 3 steps of testing in every release which is the main reason we are confident. Even if there is any small issue then we fix instantly.
As per our terms, We are also ready to refund the full payment, if our mentioned features do not work on your site or in case we are unable to resolve the issue encountered with our plugin. You must be able to provide the requested access details to our technical team to resolve the encountered issue.
We want our customers to succeed, So we are always there to help.
Trustpilot is the fully secured and customer oriented site so it shows all the data real. If you see our good reviews there is no such issues until now and we have many good reviews posted in trustpilot which is from our genuine valued and lovely customers.
If you still contact us, our team will be always there to help.
Looking forward to help you.
Regards,
PG
Philip G.
When it comes to setting up and running…
When it comes to setting up and running a website you definitely need a good backup admin team to assist you.. lead by Brain S you couldn't ask for any more from these guys they are so knowledgeable and always willing to help ...amazing websites great value for money and first class support ... 👍😀👍
Response from WP DatingJun 4, 2026
Thank you once again for your wonderful review!
We truly appreciate your kind words and are delighted to hear that you have had a positive experience with our team. Providing knowledgeable support and helping our clients succeed with their websites is always our top priority.
Brian and the entire team are grateful for your trust and recognition. It means a lot to know that you find our products valuable and our support helpful throughout your journey.
Thank you again for choosing WP Dating. We look forward to continuing to support you and your website's growth for years to come!
Best Regards,
GR
Giacconi R.
Il prodotto è eccellente
Il prodotto è eccellente. Ci sono tantissime funzionalità e il supporto tecnico è veloce e competente. Lo consiglio vivamente.
Response from WP DatingJun 4, 2026
Grazie mille per la sua recensione!
Siamo davvero felici di sapere che apprezza le numerose funzionalità del nostro prodotto e che ha avuto un'esperienza positiva con il nostro supporto tecnico. Il nostro obiettivo è fornire una soluzione completa e un'assistenza rapida e professionale a tutti i nostri clienti.
La ringraziamo per la fiducia e per aver consigliato il nostro prodotto. Saremo sempre a sua disposizione per qualsiasi domanda o supporto futuro.
Cordiali saluti,
SA
Sahar
wpdating plugin is a well created…
wpdating plugin is a well created software and the technical support department is very helpful in getting our website up and running. They have been helping us with all theme settings and plugin integration. We are yet to launch our website but so far we are happy and looking for more development from this software & the team!
Response from WP DatingMay 11, 2026
Thank you so much for your wonderful feedback and kind words about our WP Dating plugin and support team!
We’re truly happy to hear that your experience with the software, theme setup, and plugin integration has been positive so far. Our team is committed to helping our clients successfully launch and grow their platforms, so your appreciation means a lot to us.
We’re excited for your upcoming website launch and look forward to continuing to support you with the future development and enhancements as your platform grows.
Wishing you a great success with your project, and thank you once again for choosing WP Dating!
TH
Thomas H.
Good plugin
Good plugin
Response from WP DatingApr 21, 2026
Hi Thomas,
Thank you so much for choosing us.
JW
James W.
WP Dating First Class Developers
I have been working with Brain and Nick and there other developers for sometime now, and am always surprised how quickly they respond and the quality of work they do. They keep adding new features and that is a plus when trying to build a user friendly site and app. I have requested custom coding from them and they have yet to disappoint me. I am very happy & you will too working with them for your next project.
Response from WP DatingMar 6, 2026
Hi James,
Thank you so much for your kind words and support!
We truly appreciate you taking the time to share your experience with WP Dating. It’s been a pleasure working with you, and we’re glad to hear that our team’s responsiveness, custom development, and continuous feature updates have helped support your project.
Our goal is always to deliver high-quality solutions and make the process smooth for our clients, so your feedback means a lot to us.
We look forward to continuing to support you and helping your site and app grow even further.
Thank you again for your trust in our team!
