Nick H.
Unusable Product With Missing Core Infrastructure. Refund Denied
Purchased their flagship 'Intimate' template back in May. Out of the box, core advertised features—including user registration, database update functionality, and critical password reset flows—were entirely broken or completely non-existent. Support explicitly admitted in writing via email that these core features were 'not integrated into our software' and would only be included in a vague future build. When a refund was requested after 8 days of zero progress, the merchant (based in Bishkek) refused and launched an aggressive campaign demanding root-level access to private servers. Federal and state regulatory complaints have been filed regarding the transaction handling. Avoid if you require a functional commercial template. At the time of my purchase, they didn't use Paypal for transactions (Paypal is consumer friendly). Within 24 hours of Trust Pilot allowing this review, WPDating reported it as "Harmful/ Illegal Content. Trust Pilot reinstated the review within hours. Merchant continues to refuse a full refund, claiming it will 'harm' their business despite their failure to deliver the core product advertised. ****As of July 30, 2026, WPDating's public response to my review is entirely theatrical. They are insinuating I am being unreasonable, claim they are here to help and have issued a public offer for a full refund despite privately refusing any sort of refund because they are a "small business" and that it would "hurt" them. As previously stated, they initially tried to get this review removed but failed. WPDating has admitted in private correspondence that core features were missing at purchase and deferred to a "future version." They are using public PR responses to dodge accountability for a broken product and have no respect for former customers like myself. Buyer beware!*****
Response from WP DatingJul 30, 2026
Hi Nick, Thank you for sharing your concerns and sorry to hear about the problem. You acted like our competitor, because you came to our site, purchased a package and asked for a refund without any valid reason then posted negative review immediately to harm our reputation. If you would have contacted us and asked for a help then we were always there to help you free of cost. There is no fee for support. But instead of asking for a help with our support, you directly asked for a refund which we cannot accept. Because we are very much confident with our product and can guarantee there was no such issue you mentioned. We do 3 steps of testing in every release which is the main reason we are confident. Even if there is any small issue then we fix instantly. As per our terms, We are also ready to refund the full payment, if our mentioned features do not work on your site or in case we are unable to resolve the issue encountered with our plugin. You must be able to provide the requested access details to our technical team to resolve the encountered issue. We want our customers to succeed, So we are always there to help. Trustpilot is the fully secured and customer oriented site so it shows all the data real. If you see our good reviews there is no such issues until now and we have many good reviews posted in trustpilot which is from our genuine valued and lovely customers. If you still contact us, our team will be always there to help. Looking forward to help you. Regards,



