WORX ToolsReviews of worx.com

I like your stuff but customer service is terrible.. i would have stayed a loyal customer but went elsewhere due to necessity.

Full warranty claim on my strimmer. From start to finish absolutely a first class service. Thanks to Ed and Emma. Albeit I couldn’t access my account, WORX sorted it very efficiently and professionally. Thanks WORX

I have allot of Worx tools, garden and home. Recently, my Wg186e trimmer was making a weird noise. Had for a couple of years. Great product. Mu go to for long grass. Called Amazon, just rude. Called Worx. What great service. Sent the receipt from Sept 22. Patrick in CS. so helpful, Oli also. I has mentioned I had all the nitro attachments also. Wasn't sure what to do, as Patrick said he didn't have the WG186 e anymore. Would replace with the new up to date one. Anyway, he told me to send the attachments back, with the proof of purchase. I did, all picked up by DPD. New trimmer arriving today. Worx is refunding the attachments at what I paid. Fantastic. I love worx tools. Great customer service, friendly, helpful.

What amazing custom service I got from Emma. I bought the cordless jet wash plus from Amazon and unfortunately the wand was faulty and water was shooting out the side of it. Instead of returning it I sent an email to them. That was yesterday. 09:31 this morning I got a reply asking for a photo. They had this by 10:30. By 1:30 they had agreed it was faulty and dispatched a new bit. What great service. Thank you Emma.

Bought a pressure washer 3 years ago,was made up with it and then the pump stopped working. Did think it would last longer than 3 years ,not worth spending all that money on 1 when you can get a cheaper one.

I bought a 14" electric chainsaw a few weeks ago. On the plus side, it does work pretty well from a cutting standpoint. Surprisingly powerful and a good alternative to a petrol saw when you are working close to the house. Unfortunately, the downside is it leaks bar oil like a sieve. I did read a few reviews that noted leaking bar oil but it wasn't all that many so I figured I'd take a chance. But it didn't work. It leaks bar oil really badly, more than I've ever seen anything leak oil before. Absolutely if I had known this was going to happen I would not have bought it. The amount may not look like a lot initially but it's from the cold saw just sitting and dripping. When it's actually running the amount is a great deal more, it goes all over the floor and will get onto whatever you are wearing. So, if you can get one that doesn't leak then it's going to be great, the issue as far as I can see however if you have no way of knowing in advance. I would recommend you consider other saws under the circumstances.

I have had no problems with Worx support; to be fair they have responded in good time and provided solutions. My concern is the quality of the product. I bought a robot lawnmower wr141e in 2022. It is hugely disappointing and a dreadful waste of money. Even after buying every attachment making the whole purchase not far off £1000, it still hits objects at random, churns up the grass in large patches, and most frustratingly, sends erroneous error messages and then doesn’t work until I’m home and can reset it. I have followed every instruction and recommendation and worked out some workarounds for myself. The bottom line is this product isn’t fit for purpose. Don’t be tempted!

Super Service, Super Products I have a few Worx Garden tools and they are super I had an issue over the weekend with battery and a charger I sent an email, got a reply within minutes Answer a few questions Email confirmed replacements will be posted Incredible service