World Rugby Shop Reviews | Read Customer Reviews of worldrugbyshop.com

World Rugby Shop Reviews | Read Customer Reviews of worldrugbyshop.com

World Rugby Shop reviews

398 approved reviews, newest moderated first

Jonathan S.
Dec 13, 2024
Customer service is excellent
Customer service is excellent, with a team that's responsive and knowledgeable, making the shopping experience smooth and enjoyable. Shipping is fast and reliable, so you’re always game-ready when you need to be. Whether you're looking for custom kits, fan gear, or even unique rugby gifts, World Rugby Shop truly lives up to its reputation as the leading rugby store in the U.S. Highly recommend!
Response from World Rugby ShopDec 13, 2024
Hi Jonathan, Wow, thank you for the fantastic review! 🙌 We’re thrilled to hear you had such a great experience and that our team could make your shopping smooth and enjoyable. Your recommendation means the world to us! 🏉🔥 Cheers, Jess World Rugby Shop
Report
Fernando Trujillo J.
Dec 10, 2024
Had issues with my order and they went…
Had issues with my order and they went above and beyond to remedy the issues!
Response from World Rugby ShopDec 10, 2024
Thank you so much for the kind review, Fernando! 🙌 I’m really glad we could make things right for you, even though the carrier threw us a curveball. I truly appreciated your patience as we worked through the issue. It means a lot that you took the time to leave this review—your support is what keeps us going! 🏉✨ Cheers, Jess World Rugby Shop
Report
Andrew
Dec 6, 2024
Amazing customer service
My package was lost and World Rugby Shop was super helpful in assisting me and replacing my order. This is the best customer service I've ever received from an online store.
Response from World Rugby ShopDec 9, 2024
Hi Andrew, Thank you so much for your kind words! 🌟 It was my pleasure to personally assist you and make sure your order was taken care of. Your feedback means the world to us, and I’m so glad we could provide the best experience for you. If you ever need anything, don’t hesitate to reach out—we’re always here to help! Cheers, Jess World Rugby Shop
Report
MF
Dec 4, 2024
Excellent Service
Only rugby outfitter I’ll do business with. I’ve spent more than I care to admit and my club has spent even more. After my package was stolen and I wasn’t given a refund by FedEx (not WRS’ fault by any means) they made everything right. Shipping is always fast and accurate, customer service is always helpful and efficient, etc. I’ve never had a poor experience at any stage of dealing with WRS, and my club and I will ONLY do business with WRS from now on.
Response from World Rugby ShopDec 4, 2024
Hi MF, Wow—thank you for such an incredible review! 🏉 Your support and loyalty mean the world to us, and we’re so glad we’ve been able to provide the kind of service that keeps you and your club coming back. We were sorry to hear about the stolen package but so happy we could make things right for you. It’s stories like yours that remind us why we do what we do. Thank you again for trusting us as your go-to rugby outfitter. We’re proud to be part of your rugby journey and can’t wait to help you and your club with your next big season! Cheers, Jess World Rugby Shop
Report
Agnes P.
Dec 3, 2024
I had a easy time finding the products…
I had a easy time finding the products that I needed💞
Response from World Rugby ShopDec 3, 2024
Hi Agi, Thanks for the 5-star review! 💞 Glad to hear you had an easy time finding what you needed—just like finding the try line! 🏉 Always here to help you gear up for greatness. Cheers, Jess World Rugby Shop
Report
Edward R.
Nov 22, 2024
I am a repeat customer
I am a repeat customer. Very helpful customer service staff. Quality products at a great price. You can be assured that you are getting your money’s worth with their products.
Response from World Rugby ShopNov 22, 2024
Thank you so much for the kind words and for being such a loyal customer! It’s always a pleasure to help out, and I’m thrilled we could get everything sorted for your granddaughter—she’s an amazing teammate! We’re so grateful for your continued support. Looking forward to assisting you again anytime. Thank you for trusting us with your rugby needs! – Jess M.
Report
Jesse B.
Nov 20, 2024
Amazing customer service
The customer service from WRS is amazing. Had a missing piece of gear in our order and it was promptly taken care of. I also had a minor issue when ordering and that issue was resolved amazingly as well.
Response from World Rugby ShopNov 20, 2024
Hi Jesse, Thank you so much for your amazing review! 😊 It was truly a pleasure helping you resolve the missing gear and the other issue with your order. I’m so glad we could get everything sorted quickly and to your satisfaction. Your kind words mean a lot to me and the entire WRS team! If you ever need assistance again, don’t hesitate to reach out—we're always happy to help. – Jess M.
Report
Alf
Oct 10, 2024
DISGUSTED
Placed an order in June. Not received by August,emailed company, told the order had been lost and would send me a new order . Still not received anything and now they are not replying to any correspondence. Outraged.
Response from World Rugby ShopNov 14, 2024
Hello Alf, We’re very sorry to hear about this frustrating experience, and we want to help clarify. It sounds like you may have purchased from a website that is unfortunately impersonating our brand. We encourage you to contact your payment provider to report this issue and potentially dispute the charge. To ensure you’re shopping with us directly, please visit our official website at www.worldrugbyshop.com or reach out to our customer support team directly through the contact information on our site. If there’s anything else we can assist with or if you have any questions about our products, please don’t hesitate to reach out. Thank you for bringing this to our attention, and we’re here to help however we can. Best, Jess M. World Rugby Shop
Report