WootReviews of woot.com

Bought an iphone. Arrived more than 2 weeks later and the day before I went on vacation. When I came back I wanted to return it - package unopened. It hasn't been 30 days since I received the item. They say I cannot return because it has been 30 days since PURCHASE. Now I am stuck with a phone I don't need. Super frustrating. Have purchased before on Woot but no longer.

I’ve waited for years for a sale on iMac computers, and I finally found a great deal on Woot.com for a 2021 iMac that included Apple Magic Keyboard with touchpad and an Apple Magic Mouse. HOWEVER, when I received the system, to my dismay was a WIRED generic keyboard and a cheap off-brand wireless mouse. I immediately contacted customer service (only accessible through email) and heard from them two days later. They said (paraphrasing), “My bad! You can either box up the whole thing and send it back for a full refund, or you can be happy with the hardware we sent you.” WHAT?!? After a second complaint, they said they didn’t have any Apple hardware in stock. Excuse me, but that’s call BAIT-AND-SWITCH and FALSE ADVERTISING! I called my attorney, and they wrote a strongly-worded letter to Woot.com demanding that they send me what they advertised. Amazon, you’re in bed with some shady folks who don’t know how to do business or provide excellent customer service. I will NEVER buy anything from Woot.com, and I will proclaim their uselessness and crooked ways till the day I die (or they go out of business).

Talking to customer service reps is like talking to high school students trying to do the least possible to get by with no accountability for resolving customer issues. Sad excuse for a company.

I have had good luck with Woot in the past but this was a terrible experience. I ordered a Lenovo mini desktop and it arrived within 5 days. Shipping was fine and the product looked fine but, when I went to plug it in and power it up, it still had an account associated with Windows with a login and password that was not provided. There is no way I can get into this paper weight they sent me. Customer service (after 4 emails back and forth to get them to finally do SOMETHING about their mistake), finally gave me 3 options. 1. They would ship me a replacement. 2. They offered me a full refund if I shipped the paper weight back. Or 3. The offered me a $30 refund to keep the paper weight and apparently throw it away for them. I chose option 1. and emailed them back. They are now saying they do not have a replacement and they want to send me a refund. I want a computer and they should be sending me the next better computer they have to offer. They have many other Lenovo mini desktops that are similar price points they could send me but they are refusing to do so. I will NEVER order from WOOT again. They have become terrible with customer service now.

I ordered a refurbished AC Unit for $300 from them. When I received it, the unit was broken... now they want me to pay for returning the item to them which will cost me over $200.

Really bad experience, ordered 3 laptops and got three monitors instead. They respond real slow, with generic emails not listening to you. Can only contacted by email. Did not provide a good solution and frankly they do not give a damn. Total opposite of the amazon experience. Will never buy from them again. Bad Bad Bad and did i say Bad already?

I bought a vacuum cleaner from Amazon after 5 months the battery went dead and won't charge. Amazon said sorry and. I just found out why Woot is owned by Amazon. This product is now a $165.00 doorstop. Vacuum Cleaner Cordless Vacuum Cleaner,Stick Vacuum Cleaner with Powerful Suction,Rechargeable Vacuum 2200mAh Battery Up to 30 Mins Runtime Lightweigh

Woot is owned by Amazon and useless and is an example of support-less online sales. I cannot create a woot account, only login using my Amazon Prime account credentials which is says are incorrect. I have tried all options, multiple browsers (3), cleared history, cache etc. all to no avail. I cannot access Woot customer service because I cannot login. Amazon support (once you find out how to reach them) is clueless, they have never even heard of Woot.