WootReviews of woot.com

Purchased a Seauto Shark Pool cleaner that lasted maybe three months. This item was had a 24 month warranty. Contacted customer service both with email and phone. The phone just hangs up....first warning sign. Contacted Amazon for support and after speaking with a supervisor they agreed to process refund. Received refund minus $75.00 restocking fee. I find it hard to believe that they will restock an inoperable device but you never know with this company.

I placed my order and the delivery date was a month away so I was worried. I searched reviews and they were so many that were bad. Well I am here to say, I am pleasantly surprised that I received my package and it came early.

To all buyers out there pleas DO NOT Buy anything from this company. Thier shipping is super 👎

Bought two things off it. An Apple Watch 7 and a iPhone 12 Pro Max. I noticed the very small print after buying them that the watch says there might be some damage. Cool I can deal with a nick and scratch cause it’s used. I get the watch and it looks like someone was chewing on it with the paint coming off. Sent it back to be refunded. I was worried about the phone after seeing that but felt a little reassured because it was listed as “open box with minor wear”. Few days later the iPhone comes in COVERED with scratches all over the phone screen and they were DEEP. The front camera even had a gash along it. W t f are you people thinking??? I will NEVER use this site again.

I have placed several orders with Woot without significant difficulty, however, this last order, placed at the same time as other orders, sat and sat and sat, without being shipped or any notification of the order being delayed or canceled. The date it was supposed to arrive came and went, and still no notification from Woot about that order. Finally, the order shipped and is set to arrive more than a week past the original delivery date. There is no easy way to communicate with this company. Calling them is a joke, and sending an email is even worse. I'm quite disappointed that they take your money and then there is no further communication until THEY CHOOSE when to send the order to you, and it doesn't have to be anywhere close to the original delivery date. Sad that Amazon calls this a partner.

I made a purchase of nearly $300 from Woot.com after logging in and paying through my Amazon account. They created a Woot account but they used an unknown email (instead of my Amazon login) so I cannot access the account. I've tried contacting them by email and phone but never gotten a response. I posted on the forum.woot.com and all they stated was to keep trying to call and email. I didn't receive any confirmation nor the item I paid for. The payment was taken from my account the same day. I've made dozens of attempts to contact them and have not heard back. I have no choice but to dispute the charge with my bank.

Terrible phone contact service, long wait time and the same for shipping. I ordered a refurbished TV and a week later called to see where it was,lost I guess said had to order a replacement or refund. I said a replacement said it could take up to three days to a week. Terrible service shipping and phone contact.

Woot has honestly went down hill over the years. I had been using woot since 2010 and they used to be a service where you can get good items for cheap, but now they’re just a super slow, horrible customer service company that is just garbage to use. They’re owned by Amazon now so if you ever find anything on woot, you have to wait 2+ weeks to receive whatever you order, whereas if you go to Amazon they’ll have the same item around the same price with 2 day shipping. Don’t use Woot; honestly I wouldn’t be surprised if they disappear in a few years.