Wool & OakReviews of woolandoak.com

I purchased the original duffle on kickstarter. I was pleased with the quality and price. When they launched the voyager set, I purchased a machine color (different texture). I use their Pro backpack daily, for several years. It’s held up increasingly well. I’m packing for a trip (first international in three years). The bags still look great, though my daily backpack is showing it’s use. I would purchase again, but their store seems to be out of stock.

Not sure this company is still in business. Purchased a bag ‘in stock’, then notified after it was pre-order. When I tried to return when received months later they said that because it wasn’t in stock there was no return. They agreed to at least exchange the bag but then stopped replying to all emails and never sent a return label, address or any data needed to complete exchange. Still have not heard back. It has been a month of emailing them multiple times a week, reaching out via FB and Instagram and zero response. Fraud suspected.

I bought a the All Day Bag from Wool and Oak through kickstarter. The bag was delayed due to logistics and COVID, which is understandable and of course forgivable. However, due to the delay I had moved countries… The bag was then shipped to my old address and when I got in touch with Wool and Oak to change the delivery address to my mother-in-law who still lived in the same country they told me to change it myself via the delivery company and when I did that the delivery company told me to get Wool and Oak to change it. Needless to say none of them helped me in the end and the bag was sent back to Wool and Oak in the US. I asked them for a refund of the 338 USD and they stopped replying to me. I had to send 4 emails in a row to get a reply over several months and their reply was unhelpful: ‘W&O Support (Wool & Oak) Jun 23, 2021, 22:40 PDT Hi ______, We apologize for the delayed response. Someone from our team will be in touch with you tomorrow. Thank you for your patience. Cheers, Wool & Oak Our new Mini All Day Bag is now available for pre-order.’ And since this email I have not heard a thing from them even though I have sent more emails to them. They have the worst customer service I have ever experienced and here I am without a bag and 300 dollars poorer unsure what to do now since they do not reply. And in response to your reply in 2022, Wool & Oak eventually emailed me back and offered to send me a Wool and Oak bag once it was in stock again in late 2021 to the address in another country where I had relocated. I would also like to reiterate that I did everything to have the bag shipped to another address in the UK (and to try and pay the customs charge, but as I was living abroad I was not able to do so from my end.) In the end Wool & Oak never got in touch again and never sent me a replacement bag like they suggested they would. I am writing this on April 28, 2022. I will never purchase from them again or back any of their campaigns. :( I am so disappointed because I was extremely excited to get their bag. This was your email in July 2021: ‘ Hi Kia, Thank you for following up. We apologize for the delayed response but it is our duty to first collect all of the evidence of the case before we can satisfy any request. We have spoken to Parcel Force regarding your package and they have confirmed what is also on their website which is, "customer did not pay custom's charges". Because of this your item was not delivered and considered "abandoned". The item shows it was sent back to us but our records show the item was lost in transit on its way back to us. We want to satisfy your purchase but please understand that we also have policies for international shipments that go unpaid. It is an unfortunate sequence of events but we do outline these policies within the Kickstarter and on the website. What we can do is offer you the possible options: 1) We can ship you any of the All Day Bag colors we have in stock: Navy Pebble or Red Pebble 2) Or we can ship you the Sand Pebble All Day Bag when it is back in stock this Fall. We will not charge you a second shipping fee due to the unfortunate events of the items not being returned to us. Please let us know how you would like to proceed and thank you for your patience. Cheers, Wool & Oak’ So Wool & Oak never fulfilled their commitment to replace the bag like offered to.

Ok I purchased the all day bag....so their customer service is very very poor, constantly had to chase for an update on the shipping and when they did respond it was with incorrect information (- 3) I ended up paying wayy to much in custom fees to the UK (94£) (-1) and no option for better / faster shipping (purchased on 6th April arrived 5th May) compared to how much I already paid with their "standard shipping option" (-1) however the product finally got here and I'm borderline in pleased with it the build quality externally is good (thus the +1 star) unfortunately the lipstick and Pen holder internal section is too small, otherwise spacious - I could not find a similar model (+1) or id go for a local option but I will need to see how it will hold up with daily use but it just does not justify the cost and experience over all for the product.

I backed the project on kickstarter. The top tier pledge, $349 for an All Day Bag in Croc Print. After months of waiting (because of delays for covid), they said the bags were shipped. My order was allegedly shipped on January 7th, they gave me a tracking number that was useless and couldn't trace the shipment. At the time, i didn't think much of it, I just thought I would get my bag sooner or later even if i couldn't track the shipment. On March 25th (over 2 months after they allegedly shipped the bag), I contacted them about it, and they said FedEx attempt to deliver it but they did not receive a response from me for customs clearance. Which is weird, because I get packages from FedEx customs all the time, I even have an account set up with them so the clearing process is easier. They told me my bag had been return to them on Jan 28th and that i should order it again (with a discount code), but when I went to process my order. now the shipping would be $45, instead of the $19 that I originally paid. I emailed them about it and they never emailed me back. After waiting for a bit, I emailed them again on April 9th. They emailed me back saying that my bag (the bag that I reserved, paid for and waited months to get) it was now out of stock. And that I should just choose another colour (that were cheaper than the Croc Print in the original pledge).  I do not understand how can they be out of stock when I paid for it in advance, What did they do? Sell my bag to someone else while i was waiting for it? I’ve been asking for refund for a week now and they are ignoring my emails.

very sad i didnt read these reviews before i purchased a product. paid 50 us dollars for shipping. apparently it was shipped march 2nd. tracking number is useless for APC. no clue where my package is now and no one can seem to tell me. i ship things all of the time from USA to UAE and it arrives in a timely fashion. this service is abysmal. so im even more worried now about the actual product- IF i ever get it!!!!

Truly the worst customer service ever. Have to email them 3-4 times before they respond. They have NO idea what they are doing. In the beginning of COVID I tried to mail back an item, they said they didnt have the warehouse capacity due to the warehouse shutting down. Understandable. SIX months later I ask them to tell me where to send this and they dont respond. I had to threaten to call my credit card company for them to actually respond to me. Now I have the all day bag, the black leather looks cheap. I want to exchange and I have been going back and forth with customer service for 2 weeks. Trash.

Worst customer service ever. I ordered 1000 worst of products and no news. They dont reply to email. I have no idea when i will receive my order. Wool and oak = amateurism.