Wolferman'sReviews of wolfermans.com

I ordered a gift basket for my Mother's birthday a few years ago and she loved it. So I sent another gift basket on 7/18/24 and it was terrible. She called and they sent a replacement, but it was just as bad. I'm done with Wolferman's.

I ordered baked goods in a “Happy Birthday” gift box for my mother-in-law’s 97th birthday. She received it at her assisted living facility and when she opened it in front of her elderly friends, the box did not say “Happy Birthday,” it said “With Sympathy.” I contacted customer service and they offered to give me a 20% off coupon for my next order. Why would I give them MORE money after their extremely insulting mistake? They agreed to refund all of my money after I insisted that was the best solution, but when they sent me a confirmation email, my refund was for 18 cents. They then sent me more emails offering me a 20% off coupon as a resolution. I can’t believe this happened in the first place - it was a terribly sad experience for a 97-year-old - but to also have Wolferman’s follow-up resolutions go so wrong means I won’t order from them again.

Another botched Mother’s Day order. Guaranteed delivery by then when I ordered and now will be at least early next week before it arrives. Highly doubtful the contents didn’t spoil. Very upset and will never order from them again.

I ordered a Mothers Day basket to be delivered on the Friday before and contacted customer service on Thursday to make sure it was going to be delivered. Was told they couldn’t give me an exact time of delivery but would be there on or before Friday. Didn’t receive confirmation that it was delivered so contacted again and was told the order was on hold cause one or more items were out of stock. Totally unacceptable. Worst customer service. And this company is actually Harry and David. Will never use again. BEWARE!!!!

They screw up every order I’ve ever replaced with them. The call center is in the Philippines. It’s very hard to understand their employees. They sent the wrong things on the wrong dates To the wrong people. These people are so bad that I don’t know how they stay in business.

I have ordered from Wolferman's for myself and gifts over several years. As many of the elderlies have passed away, I didn't order for a couple of years and decided to treat myself. WTH has happened to them? Hot cross buns were overbaked, cranberry citrus muffins had no flavor or berries, am leary of trying the dinner rolls. Customer service has been very kind and prompt, but I don't think I want a replacement of anything. Will wait until they get their delicious foods up to snuff again.

The problem with wolferman's bakery was the gift basket. After 2 months the peach jam was moldy. The English muffins, three kinds I ate. They were okay. Not much better than Thomas's if at all, but they were fine. The peach jam molded and I called up customer service and they wanted to know my order number. Since it was a gift basket I didn't have the order number. They wouldn't help me. They said that the person making the order would have to get involved, which I was going to bother them about. So I cannot recommend wolferman's. They not only had bad jam, I have plenty of jam in the refrigerator that's lasted for a year, but on top of that they have lousy customer service.

Couple months ago I received a shipment of Wolfermans Bakery muffins. They tasted terrible. They were stale, dry, crumbly, smelled like chemicals and tasted like moldy cardboard. I called and complained so they sent me more cardboard. I called again and asked for waffles instead. Several weeks later I received more cardboard muffins. I read the ingredients on the package and it said it was made with bio-engineered ingredients.