WjacketReviews of wjacket.com

I ordered a coat in my usual size but had to return it because it was too small. The return was easy but cost me $76 CDN with insurance. The company sent me a new coat in a bigger size and it fits loosely as it should. All was done quickly and I’m happy with the new coat except for the cost of sending the first one back.

I dont normally write reviews but in this case I feel compelled to make sure people do not buy from this company. Like many people reviewing Wjacket on this site I have found the returns process diabolical even though their website claims to have easy returns and 100% money back. I bought the oversized windbreaker jacket and the sleeves were very short, in my opinion this is a design flaw making the garment not fit for purpose. But thats not the real issue here. After struggling to get an authorisation code to return the item I then had to pay £9.50 to send it back to Italy! and three weeks later I still have no refund and have been told that the package has not arirrived at their returns centre. Given that I have proof of purchase and have fulfilled my obligations they should honor the refund but I can not get any response back from them. Unfortunately I am now £59.50 out of pocket and don't even have the garment. My advice to anyone planning to buy from this company is DONT, if you already have and are planning a return, keep it and sell it online instead.

Jacket came and was much too big. Very poor customer service. After many attempts to contact, I had American Express contact them. The return process is outrageous. The jacket shipped from the US, the phone number is in NYC but they wanted to jacket sent to Italy. STAY AWAY

It was taking a long time to arrive, so I started to think it might have been a scam. However, I received an e-mail from the company, explaining that there had been an error in the address and the package was returned. Once I confirmed the correct address, the company sent the jacket again with no extra charge, and it then arrived very quickly. The jacket fits very well and is perfect for in-between weather.

The product is as advertised. Fits well. I ordered a large and I normally wear size 14/16

Ordered a jacket. Only took it out of the packet. Tried to return as it was poor quality. Contacted them, very complicated returns policy.Filled in form for returns, got given a code. One week later am still trying to get a return address off them, it feels as if they are trying not to accept my return/give money back. I have sent photo of garment, in PERFECT condition. What is going on? Beware shoppers.

I had pre-ordered my jacket and it finally came!!! I love the color (I ordered red) and the floral lining is too cute. The fit is great not to loose but roomy enough for a sweater or sweatshirt underneath. I am taking a trip to Boston in a few weeks, so my jacket arrived just in time.

Dreadful to deal with if you need to return. Return process is over complicated and you only get return address if you jump through several hoops. Returns from UK are to ITALY at a cost of £15. Be warned!!